Sacramento or Bay Area , California, Department Overview
The men and women of Electric Operations ensure the delivery of safe and reliable electric service to our customers. Electric Operations is responsible for every aspect of PG&E's electric distribution and transmission operations, including planning, engineering, maintenance and construction, asset management, business planning, restoration and emergency response.
The Mapping Governance and Quality Leadership job family oversees the risk, governance and quality for the GIS Data Management and Improvement organization. The following are some core activities: Identifying and managing electric utility risks associated with GIS data, management of asset data quality including the development and execution of a Plan, Do, Check, and Act quality model, business systems leadership, support and maintenance, business analytics, financial management and training. Incumbents identify, develop and track risk management activities including strategy plans, auditing, system and process controls, departmental metrics, and process improvements. Successful candidate can be based out of anywhere in the Sacramento or Bay Area region of California, however there is a preference for candidates to be based out of San Ramon, CA.
Travel required approximately 25% of the time
• Utilizes knowledge of engineering, quality, mapping standards and process governance to ensure asset data is accurate, traceable and verifiable within associated business systems. • Oversees the development, implementation, and measurement of an effective internal and external governance model including mapping, quality standards and plans. • Leads overall operational support for mapping, measures, tracks and reports key mapping controls and metrics and provides quality oversight of asset information. • Liaisons with external stakeholders, and partners with various internal organizations (i.e. Maintenance & Construction, Engineering, Service Planning/Estimating, Control Centers, Clerical and Order Management) to ensure accurate recording of asset data. Explores business process changes and impact analyses. • Represents critical programs such as the Corrective Action Program (CAP) to ensure support for the Asset Data Management organization with proper controls for effective and timely responses. • Establishes department goals, work plans, processes and metrics in support of identified objectives Mapping Business Systems & User Programs: • Oversees the development, maintenance and implementation of technology user requirements, system updates and staff support. • Establishes and administers mapping training programs including oversight of the Mapping Advancement Program (MAP). Supports all training, governing documentation and online support. • Ensures Supervisors have an applied understanding of the impact(s) of changes to business processes across the assigned line of business. Analytics and Metric Reporting: • Leads, improves, and coordinates overall Electric As-Built processes. Ensures the controls for data evaluations are measurable, verifiable, recordable and auditable throughout the As-Built process. Develops and tracks business metrics for data evaluations. • Develops and delivers presentations containing summaries of performance data and/or metrics, including explanations of findings, trends and recommendations for business changes. • Prepares comprehensive reports showing all SAP orders and status and tracks all SAP orders to ensure work order information is entered and complete. Financial: • Reports to leadership on the budget, analyzes and explains variances and prepares mapping budget. • Analyzes SAP financial statements, journal entries and overtime reports. Process Governance-Process Improvement: • Oversees the identification, analysis, and mitigation of business risks associated with mapping. Implements corrective and preventive mitigations utilizing quality methods such as Failure Mode, Effect Analysis and Root Cause Analysis. • Ensures implementation of governance maturity models that incorporate process maturity rating scales in support of people, process and performance, with measurable results and infrastructure controls. • Partners with leadership for process adherence according to established governance, standards and procedures. • Applies effective process management principles (i.e. Lean, Six Sigma) for process development and/or re-engineering. • Interfaces with other departments regarding business process changes and provides advice on the impacts of mapping. Ensures the interests of Asset Data Management are considered and works to influence final process changes. Quality Review Program: • Oversees Quality Program including audits, reviews and self-assessments to ensure alignment with Regulatory Compliance and Quality Standards.
Bachelor’s degree or 8 years of equivalent experience.
CA Driver’s License.
Travel availability (travel required approximately 25% of the time).
8 years of job-related experience in one or more of the following areas: engineering, operations, maintenance, construction, mapping and/or in a leadership role.
Master’s degree in Industrial Engineering
Lean Six Sigma Green Belt.
American Society for Quality (ASQ) Certification – (i.e. Quality Engineer and/or Quality Auditor)
Experience in business intelligence/analytics, process improvement, financial, quality assurance, and electric utility mapping/GIS.
Understanding of utility/energy industry dynamics, trends and issues.
Good business acumen and knowledge of the business processes/operations in order to provide effective and appropriate data/information and recommendations.
Good understanding of the business processes of department and the impact(s) of changes.
Familiarity with SAP and Business Intelligence/Warehouse (or similar ERP system) modules and reporting.
Knowledge of GIS and automated mapping systems, databases and tools
Influence and interpersonal skills to deal with leaders in various departments.
Understanding of process improvement and quality assurance methods, practices and techniques
Strong attention to detail and analytical problem solving
Effective verbal and written communication skills.
Strong team collaboration, project and process management skills.