The Approach
The team focused on the checklist with the idea that it could be better organized and contain more appropriate information to enable a simpler, faster, more accurate process. Data analysis conducted over the mid-portion of the semester enabled the team to create new lists for consideration by the leadership of Meals on Wheels for WNY.
The Solution
The new checklist, containing more detailed meal-type information and organized by order of delivery rather than an alphabetized list of addresses, enables staff and volunteers to ensure clients will get the food deliveries they need while saving valuable time for Meals on Wheels WNY.