On The Rise is a homeless shelter and community for women, dedicated to their mission of providing the relationships, safety, and resources needed to get out and stay out of homelessness. Their primary offerings are day shelter services, housing, health services, legal services, financial advice, etc., while focusing on relationships as the foundation for staff advocacy within the program.
On The Rise has a vast amount of collected data about its programs and clients, but its staff was overwhelmed identifying what information needed to be the focal point of their funder and partner reports. There were a few ideas for performance metrics they’d like to see, but no clear path for how to accurately identify or report them. On The Rise needed to develop an analytical tool for data aggregation and reporting to better explore some specific aspects of the organization’s performance. These aspects include relationships between program participants’ engagement and other attributes (risk factors, tenure, housing status), how the organization is functioning as a whole, and gathering information about descriptive and diagnostic analytics reporting. Building a tool to easily identify and draw conclusions for these outcomes would help them achieve their main goal of identifying data to better communicate program effectiveness with funders and human service provider partners.