2011 INFORMS Simulation Society Research Workshop
Simulation in Complex Service Systems
July 18-20, 2011 at HEC Montréal, Canada
The focus of the 2011 workshop is on simulation in the management of complex service systems, such as:
- health-care systems (hospitals, ...)
- emergency systems (ambulances, police, firemen, forest fires, ...)
- telephone call centers
- logistic and delivery systems
- transportation systems (public transport, road traffic, ...)
- telecommunication networks
- revenue (or yield) management systems
- reliability of complex systems
Important questions of interest include:
- building appropriate and reasonably realistic stochastic models for these systems;
- of particular interest is modeling the important dependencies between input random variables and processes;
- how to optimize or improve decision-making for these systems using simulation;
- improving the efficiency of simulations for those large systems;
- building efficient and flexible software tools to simulate these large complex systems and optimize (or improve) their management policies;
Composite Simulation Modeling of Complex Service Systems: Example and Research Challenges
Peter Haas
Statistical Modeling of Labor-Intensive Service System
Haipeng Shen
Traffic Modeling for Complex Service Systems
Peter Glynn
A Multi-Scale Crowd Behavior Modeling Framework: Emergency Evacuation and Normal Scenarios
Young-Jun Son
Simulation of Healthcare Systems
John Fowler
Integrating Methods and Practice Across Health, Social and Community Services
Sally McClean
Modeling and Simulation of Pandemic Influenza Outbreaks
David Goldsman
Real-time Control of Ambulance Services
Shane Henderson
Revenue Management: Applications, Models and Algorithms
Huseyin Topaloglu
Model Misspecification and Sequential Stochastic Optimization
Assaf Zeevi