Robin Qiu holds a Ph.D. in Industrial Engineering and a Ph.D. (minor) in Computer Science both from The Pennsylvania State University. He is currently Professor of Information Science at Penn State. He has had over 180 peer-reviewed publications, including 3 books. He is on the advisory board of Service Science and serves as an associate editor of IEEE Transactions on Systems, Man and Cybernetics and IEEE Transactions on Industrial Informatics. He was the Editor-in-Chief of Service Science and the Editor-in-Chief of International Journal of Services Operations and Informatics. He was the founding chair of the Logistics and Services Technical Committee, IEEE Intelligent Transportation Systems Society and the founding chair of Service Science Section of the INFORMS. His research interests include Big Data, Data Analytics, Smart Service Systems, Service Science, Service Operations and Management, Information Systems, and Manufacturing and Supply Chain Management.