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The mission of the INFORMS Section on Service Science is to promote and disseminate research and applications among professionals interested in theory, methodologies, and applications in Service Science, which cuts across the fields of service business strategy and modeling, service operations research and management, information systems, marketing science and analytics, management science, e-commerce and e-business, industrial engineering, and social and cognitive science.

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JOBS OF INTEREST TO SERVICE SCIENCE

  • West Lafayette, Indiana, The School of Industrial Engineering at Purdue University has multiple tenure track/tenured faculty positions available in the following areas: i) methodologies and computational methods in operations research, including machine learning and artificial intelligence; stochastic optimization; high dimensional statistics and learning; parallel and distributed computing and architectures, ii) production systems, including digital transformation of supply chains; Internet-of-Things enabled factories; cyber-physical production environments, and iii) systems science, including complex systems; human-in-the-loop systems; innovation ecosystems.  Through this advertisement, we invite applications at the rank of Named and/or Distinguished Full Professor with interests and expertise in the above areas. Successful candidates must hold a Ph.D. degree in industrial engineering, operations research, engineering, computer science, statistics, or a related field.  The successful candidate will conduct original research, advise graduate students, teach undergraduate and graduate level courses, and perform service both at the School and the University levels.  New faculty members will become part of a vibrant community of scholars who are committed to Rethinking IE and helping guide the profession to impact societal grand challenges of the 21st century. The School of Industrial Engineering at Purdue University is making significant investments in advancing the frontiers of next generation information engineering and data analytics, systems science, cognition and decision-making, and manufacturing of products and services.  The School is an integral part of Purdue’s College of Engineering. Purdue Engineering is one of the largest and top-ranked engineering colleges in the nation (7th for graduate programs, 3rd for online graduate engineering programs, and 9th for undergraduate programs per USWNR, 2020) and renowned for top-notch faculty, students, unique research facilities, and a culture of collegiality and excellence. The College goal of Pinnacle of Excellence at Scale is guiding strategic growth in new directions, by investing in people, exciting Purdue Engineering Initiatives (PEI’s), and facilities . In addition, Purdue University has launched the Integrative Data Science Initiative . Our vision is to be at the forefront of advancing Data Science-enabled research and education by tightly coupling theory, discovery, and applications while providing students with an integrated, Data Science-fluent campus ecosystem.      Use this posting link https://career8.successfactors.com/sfcareer/jobreqcareer?jobId=11753&company=purdueuniv  to submit required application documents including a complete curriculum vitae, teaching and research statements, copies of two representative papers, and names and contact information of four references. For information/questions regarding applications contact the Office of Academic Affairs, College of Engineering, at coeacademicaffairs@purdue.edu .   For questions regarding the position, email the search committee members at ie-search@purdue.edu .  Review of applications will begin on November 1, 2020 and will continue until position is filled.  A background check will be required for employment in this position. Purdue is an ADVANCE institution http://www.purdue.edu/advance-purdue/ . Purdue University’s School of Industrial Engineering is committed to advancing diversity in all areas of faculty effort including discovery, instruction, and engagement. Candidates should address at least one of these areas in a separate Diversity and Inclusion Statement , indicating their past experiences, current interests or activities, and/or future goals to promote a climate that values diversity and inclusion.  Purdue and the College of Engineering have a Concierge Program that provides dual career assistance and relocation services.   Purdue University is an EOE/AA employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply.  
  • West Lafayette, Indiana, The School of Industrial Engineering at Purdue University has multiple tenure track/tenured faculty positions available in the following areas: i) methodologies and computational methods in operations research, including machine learning and artificial intelligence; stochastic optimization; high dimensional statistics and learning; parallel and distributed computing and architectures, ii) production systems, including digital transformation of supply chains; Internet-of-Things enabled factories; cyber-physical production environments, and iii) systems science, including complex systems; human-in-the-loop systems; innovation ecosystems.  Through this advertisement, we invite applications at the rank of Assistant or Associate Professor with interests and expertise in the above areas. Successful candidates must hold a Ph.D. degree in industrial engineering, operations research, engineering, computer science, statistics, or a related field and demonstrate excellent potential to build an independent research program at the forefront of their field, as well as potential to educate and mentor students.  The successful candidate will conduct original research, advise graduate students, teach undergraduate and graduate level courses, and perform service both at the School and the University levels.  New faculty members will become part of a vibrant community of scholars who are committed to Rethinking IE and helping guide the profession to impact societal grand challenges of the 21st century. The School of Industrial Engineering at Purdue University is making significant investments in advancing the frontiers of next generation information engineering and data analytics, systems science, cognition and decision-making, and manufacturing of products and services. Use this posting link https://career8.successfactors.com/sfcareer/jobreqcareer?jobId=11737&company=purdueuniv  to submit required application documents including a complete curriculum vitae, a statement of teaching and a statement of research, copies of two representative papers, and names and contact information of four references. For information/questions regarding applications contact the Office of Academic Affairs, College of Engineering, at coeacademicaffairs@purdue.edu .  For questions regarding the position, email the search committee members at ie-search@purdue.edu .  Review of applications will begin on November 1, 2020 and will continue until position is filled.  A background check will be required for employment in this position.  Purdue is an ADVANCE institution http://www.purdue.edu/advance-purdue/ . Purdue University’s School of Industrial Engineering is committed to advancing diversity in all areas of faculty effort including discovery, instruction, and engagement. Candidates should address at least one of these areas in a separate Diversity and Inclusion Statement , indicating their past experiences, current interests or activities, and/or future goals to promote a climate that values diversity and inclusion.  Purdue and the College of Engineering have a Concierge Program that provides dual career assistance and relocation services.   Purdue University is an EOE/AA employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply.
  • Gainesville, Florida, The University of Florida (UF) invites applicants for the full-time position of Director for the UF Genetics Institute ( www.ufgi.ufl.edu ). The Director reports to the UF Vice President for Research. The aim of the UF Genetics Institute (UFGI) is to promote excellence in genetics and genomics at the University of Florida by: (1) building community, facilitating collaboration, and creating opportunities for intellectual exchanges among investigators using diverse systems to study genetics and genomics, (2) supporting recruitment and retention of outstanding faculty in genetics and genomics, (3) supporting graduate education in genetics and genomics and (4) enhancing the ability of researchers at the University of Florida to compete for multidisciplinary research grants in genetics and genomics. The 226-member faculty of the UFGI represents seven colleges and 51 academic departments, as well as the libraries and the Florida Museum of Natural History. During the 2019-2020 academic year, UFGI investigators secured $102 million in sponsored research support, filed 55 US, patents and published 881 scholarly articles. Three UFGI members were cited as being among the top 1% of most highly-cited researchers world-wide over the last 10 years. The UFGI occupies one of two wings in the 270,000 square-foot Cancer & Genetics Research Complex, completed in 2006. Twenty-four UFGI faculty members from the Colleges of Medicine, Liberal Arts and Sciences, and Agriculture and Life Sciences are housed in UFGI space, which provides a variety of shared equipment for molecular biology, biochemistry and genetics, as well as shared workspaces such as animal facilities, growth chambers for controlled environmental studies of plants, and a greenhouse facility. The UFGI has a weekly seminar series, an annual international genetics symposium, and a variety of regularly scheduled focus group meetings in areas such as epigenetics, developmental biology, and RNA biology. Uniquely among UF Institutes, the UFGI maintains its own graduate program, the Genetics & Genomics Graduate Program (G&G), which emphasizes computational and analytic training in conjunction with wet laboratory experience, leading to the Ph.D. degree. Currently, the Graduate Program has 30 students training in 11 different departments in 5 colleges. The UFGI also directs a science education outreach program for underserved rural communities in North central Florida. As part of this program, graduate students from G&G and other programs at UF travel to high schools in neighboring counties where they engage the local students in classroom-based scientific experiments and talk about their own choice to pursue science as a career. Responsibilities The Director will be responsible for leading and facilitating the University-wide strategic research initiatives in genetics, genomics, and the educational goals of the UFGI. This will include the coordination, design, performance, and evaluation of educational and research programs within the Institute, research acquisition (grant acquisition and fundraising), and development of both the faculty and the facility. Qualifications Candidates should have a Ph.D., M.D., or appropriate doctoral degree, with an internationally recognized record of research achievement in genetics and/or genomics, with appropriate administrative experience. Background Information The University of Florida is a top-10, public, land-grant research university, as well as the state’s oldest and most comprehensive higher education institution. With 16 colleges and more than 170 research centers and institutes on its Gainesville campus, UF is among the nation’s six most academically diverse universities. A member of the prestigious Association of American Universities, UF is consistently ranked among the nation’s best institutions: No. 6 in U.S. News & World Report’s “Top Public Schools” (2020). UF is a leader in research and discoveries which improve the lives of individuals throughout the state, nation and world. Its 6,000 faculty members had a record $928.6 million in research expenditures in 2019, with major funding from the public and private sectors. These research collaborations occur in diverse fields that include human, animal and agricultural life sciences, engineering and the physical and social sciences. The university is also recognized as an international leader in technology commercialization, dating back to its development of the sports drink, Gatorade in the 1960s. UF Innovate ( http://innovate.research.ufl.edu/ ) is regularly ranked among the top 10 institutions in the nation for technology licensing, patents and start-ups, as ranked by the Association of University Technology Managers, and its two business incubators have been named best in the world on several occasions. Application Instructions All applicants should apply at https://jobs.ufl.edu Requisition number 57462. Application packages must include the following: (1) cover letter, (2) curriculum vitae, (3) a statement of leadership philosophy and administrative vision for the UFGI, and (4) the names, addresses and telephone numbers of three professional references. Review of applications will begin immediately and will continue until the position is filled. The University of Florida is dedicated to excellence, equal opportunities, diversity, and inclusivity. The selection process will be conducted in accord with the provisions of Florida’s ‘Government in the Sunshine’ and Public Records Laws. Persons with disabilities have the right to request and receive reasonable accommodation. We highly encourage applications from women, minorities, and persons with disabilities. Questions about the position may be directed to J. Glenn Morris (Chair of the Search Committee) at jgmorris@epi.ufl.edu or (352) 273-7526. Final candidate will need to provide an official transcript to complete the hiring process. A transcript will not be considered “official” if a designation of “Issued to Student” is visible. Degrees earned from an educational institution outside of the United States are required to be evaluated by a professional credentialing service provider approved by the National Association of Credential Evaluation Services (NACES), which can be found at http://www.naces.org/ . The University of Florida is an equal opportunity institution dedicated to building a broadly diverse and inclusive faculty and staff. If an accommodation due to a disability is needed to apply for this position, please call 352-392-2477 or the Florida Relay System at 800-955-8771 (TDD). Hiring is contingent upon eligibility to work in the US. Searches are conducted in accordance with Florida's Sunshine Law. Equal Employment Opportunity Statement The University of Florida is committed to non-discrimination with respect to race, creed, color, religion, age, disability, sex, sexual orientation, gender identity and expression, marital status, national origin, political opinions or affiliations, genetic information, and veteran status in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.
  • Naperville, Illinois, The City of Naperville seeks an accomplished power transmission & distribution industry professional to help lead, direct, plan & organize the Electric Utility as its Deputy Director .    As a public utility owned by the customers it serves, Naperville’s electric utility has proudly served the community for 120 years.  Bringing power to 60,000 customers each month, the utility provides reliable, quality, responsive and cost-efficient services in support of the health, welfare & growth of the City.  This is achieved principally by effective operation, maintenance and replacement activities; a well-planned and executed capital improvement program; an active employee safety and training program; and continuous public information.  Locally controlled and managed, the Naperville Electric Utility provides rates that are among the lowest in the state.  Other benefits of local management include greater reliability, efficiency and quicker responsiveness to customer concerns. The 4 th largest city in Illinois, Naperville purchases electric power from the Illinois Municipal Electric Agency (IMEA), a not-for-profit joint action agency comprised of 32 municipal electric systems that work together to provide power supply for themselves.  Membership in IMEA enables the City's electric customers to reap the benefits of ownership in electrical generation facilities that provide greater opportunity for rate stabilization through 2035.  The electric utility maintains 16 substations, 60 miles of transmission (20 miles of 138kV and 40 miles of 34.5kV) and 1000 miles of distribution lines (of which 90% are underground), and has a 350 MW peak demand / 1,400,000 MWh annually.  Naperville’s electric grid was enhanced and modernized via the installation of 60,000 smart-meters with a wireless mesh and fiber-optic backbone network several years ago. Responsibilities: This position serves as a strategic partner with the Director of DPU-E, City departments and the community.  The main objective of this position is to manage, plan, organize and direct electric utility divisions with the mission of providing quality, reliable, responsive, cost effective and sustainable electric utility service to the City’s residential and commercial customers.  Primary functions will include: Supporting the Director of DPU-E in setting department priorities and making strategic department decisions. Acting as the Director’s designee when appropriate.   Assisting in the preparation, administration and monitoring of DPU-E operating and capital improvement budgets. Overseeing revenues and expenditures and purchasing and payable for the electric utility.   Leading the direction and supervision of operations, personnel, programs, projects and activities of the assigned divisions of the electric utility.   Planning new construction projects for the electric utility systems expansion and improvements. Providing design input to the engineering and technical staff and outside consultants. Providing administrative management for construction projects.   Planning expansion of electric utility technology including fiber optic backbone, wireless infrastructure, automation of substation and distribution systems, automated metering.   Planning expansion and upgrade of electric utility software systems to support engineering, operation, billing, data analytics and assets management.   Leading the utilization of smart grid technology in support of efficient and cost effective electric utility operations.   Assisting in cost-of service rate analysis and studies, long -term fiscal planning and strategic planning for electric utility.   Reviewing development plans for municipal growth and related electric utility improvements and additions.   Supporting citywide technology advancements by expanding electric utility assets.   Communicating with utility customers, other city departments, various government agencies and public.   Developing, preparing and overseeing the preparation of comprehensive reports and agenda items for the City Council, City Manager, boards, and other groups.   Providing leadership and supervision to departmental employees, including other supervisors, and creates an environment of employee diversity & inclusion, creativity, and decision making at all levels. Coaching employees to work successfully in this environment.  Evaluating employee performance and resolving personnel matters.   Participating in labor union contract negotiations. Administering collective bargaining contract agreement provisions and assist in resolving employee grievances.   Attending City Council, Public Utilities Advisory Board, Illinois Municipal Electric Agency and other governmental agency meetings.   Working collaboratively with Illinois Municipal Electric Agency to promote goals and objectives of Illinois public utilities.   Ensuring that DPU-E personnel have a safe work environment and enforces safety rules and practices. Qualifications: At a minimum , applicants must possess a Bachelor’s degree in Electrical Engineering or a related field, plus ten or more years’ progressive experience in electric utilities engineering, operations, construction and maintenance. Also required is significant professional experience in personnel management, in budgeting, in project management, and in current and long-range planning.  Preferred credentials include Master’s degree in Electrical Engineering, Business Administration, Project Management, or a related discipline. A Registered Professional Engineer license (State of Illinois) is desirable. Additional Information: The City of Naperville, Illinois is a dynamic community of 148,000 residents, conveniently located 28 miles west of Chicago.  Various publications have named Naperville as one of the best cities in the United States in which to live.  The City has gained national recognition for our family-friendly environment, excellent schools and library system, low crime rate, and vibrant downtown area.  It’s also a great place to work!  Our municipal government employs over 900 dedicated individuals in a wide range of job categories and provides a dynamic & collaborative working environment, a forward-looking leadership team, and a competitive benefits package.   APPLY ON-LINE AT: http://www.naperville.il.us/careers/   THE CITY OF NAPERVILLE IS AN E. O. E. CLICK HERE for the City of Naperville’s EEOP Utilization Report The City of Naperville complies with the Americans with Disabilities Act (ADA). Individuals needing accommodations in the recruitment process should notify Human Resources in advance at (630) 305-7066.
  • Santiago, Chile, The School of Engineering at the Pontificia Universidad Católica de Chile , one of the leading Engineering educational institutions in Latin America, invites applications for a full-time faculty position in the area of Marketing Analytics at the Department of Industrial and Systems Engineering. Duties: The successful applicant’s duties will include teaching (at undergraduate and graduate levels) and conducting research in the Marketing Analytics area. In particular, the applicant should be able to lead research, teach, and apply innovative quantitative methodologies, including Data Science, to leading edge research in Marketing Science and its application to technology-based products and services. The selected candidate will be expected to interact with other faculty in the Department and School, participate and formulate research projects and be involved in an active research agenda. Teaching excellence is also expected, and successful candidates will be required to teach a maximum of 3 semester-long undergraduate or graduate courses like Marketing, Statistics, Data Science, at the School of Engineering, as well as participate actively in the development of the curricula. Requirements: Applicants must hold a Ph.D. (or be currently pursuing studies towards the degree) in Marketing or related areas with a strong background in Analytics and Decision Sciences. Due to the interdisciplinary nature of the School of Engineering, it is important that the applicant is willing to work collaboratively; some international experience is also desirable. Candidates do not need to know Spanish at the time of application, but should be prepared to learn the language well enough to begin teaching in it in the short term. Applicants must demonstrate potential for excellence and a strong vocation for all aspects of academic life, be highly motivated to continuously improve their teaching skills, have a genuine interest in getting involved with our graduate programs (specially the doctoral program) and be able to develop and maintain an active research agenda (publications, research grants, etc.). The successful candidate will also be expected to create new undergraduate and graduate courses and teach traditional courses in related areas. Application instructions Candidates should submit the following documents to vacantes-academicas@ing.puc.cl (in the email subject line, please put: Marketing Analytics ; see note A ) by November 16th, 2020 (late applications may be considered until the position is filled). Research statement (in Spanish or English) indicating immediate and long term goals for your research plan. Detail potential collaboration networks with other researchers and plans for interactions with scientists in Chile and other countries. Teaching statement of purpose (in Spanish or English) indicating why you should be considered for the position and your plans for teaching. Be as specific as possible, e.g. giving examples of how you aim to transfer your knowledge to undergraduate and graduate students. An up-to-date curriculum vitae (in Spanish or English, note B ). Copies of the candidate’s five most recent ISI publications, if available. Otherwise, include any articles considered relevant in the context of the application (see note C ). In addition, candidates should arrange for three letters of recommendation to be e-mailed directly by the signatories to vacantes-academicas@ing.puc.cl . Note A : You will get a response from this email address confirming that your documents have been received. Note B : The CV must be organized as follows:       i.        Personal background: name, address, contact telephone (with country and city codes), email address, web page (if any).      ii.        Educational experience (university or institution, courses taught, years).     iii.        Professional experience (employer, duties, years).     iv.        Education: certificates of all degrees or professional titles obtained indicating granting institutions and dates. If you are currently enrolled in a doctoral program, indicate when you expect to obtain the degree.      v.        Research:                     a.        List of ISI journal publications (see note C ).                     b.        List of other publications such as reports, books or book chapters, conferences attended, research projects participated in, patents, etc.     vi.        Other: prizes and awards, computer skills, languages, any other background information that you consider relevant. Note C : Please avoid padding the list with other publications, such as non included in Thomson Reuters database journals, conference presentations and the like. To check whether a journal is included in Thomson Reuters database (ex ISI) master list, visit the following web site: http://ipscience.thomsonreuters.com/product/web-of-science. Once the complete set of application materials has been received, the applicant will be contacted within two months and informed whether or not his/her application has been accepted for further consideration. If this initial screening is successful, the candidate will be asked to give a lecture on his/her current research topics and attend interviews with faculty members of the Department of Industrial and Systems Engineering , the Dean of the School of Engineering and the Selection Committee. Further information Additional information may be obtained by emailing the Department Chairman, Dr. Juan Carlos Ferrer (jferrer@ing.puc.cl).

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