The mission of the INFORMS Section on Service Science is to promote and disseminate research and applications among professionals interested in theory, methodologies, and applications in Service Science, which cuts across the fields of service business strategy and modeling, service operations research and management, information systems, marketing science and analytics, management science, e-commerce and e-business, industrial engineering, and social and cognitive science.

Latest Discussions

There are no discussions to which you have access

Either the content you're seeking doesn't exist or it requires proper authentication before viewing.


  • Vancouver, Washington, MacKay Sposito is seeking a full time Civil Project Engineer to join our Land Development team.  As a Civil Project Engineer, you’ll be responsible for performing and resolving technical and complex civil engineering tasks and problems within established guidelines and applying generally known and accepted engineering standards.  Provide information to the clients, general public, regulatory employees, and other agencies, peers, and managers regularly.  Keys to Success: Ability to understand and resolve engineering problems and adapt approved engineering methods and standards Reviews and interpret plans, site layouts, specifications or construction methods to ensure compliance to legal requirements and safety regulations. Meets deadlines, communicate and work closely in a team environment, and execute complex engineering activities reliably. Prepares engineering designs and specifications on assigned portions of a project accurately and in a timely manner. Prepare cost estimates with quantities and cost of materials, equipment, or time and cost of labor to determine project feasibility or bond quantity amounts. Provide analytical assessment of complex engineering data such as, design agreements, design calculations, preliminary specifications, and other technical data. Ability to build and maintain professional co-worker, client, and community relationships. What You’ll Gain From Working Here: Employees of MacKay Sposito are united by our drive for excellence, our passion for innovation, and the responsibility we take for our clients’ success. We also like to sprinkle in a bit of fun. This combination makes MacKay Sposito an enjoyable and rewarding place to work.  Our Values At MacKay Sposito, we’re serious about our work, but we don’t take ourselves too seriously. We have a unique and diverse mix of employees who enjoy each other’s company. In addition to having first-rate technical skills, we search out people who are friendly, honest and dedicated to their work. We believe firmly in the principle of constructive candor – always telling the client everything they need to know to make fully informed decisions. By creating a positive, committed and supportive environment, we’re able to challenge our people to be the best that they can be, and to celebrate every success.  About MacKay Sposito: Providing consultation services to energy, public works and land development clients, MacKay Sposito’s expertise spans civil engineering, construction management and inspection, land survey, planning and project management, landscape architecture for both public and private sector and environmental engineering.       Whether connecting public and private sectors, helping our clients put together a complex mixed-use masterplan development, getting power to a remote rural outpost, or improving a city’s facilities, MacKay Sposito is all about building lasting relationships and strong communities. At our core, we’re committed to honesty, dedication and relationships. These pillars make up the foundation of how we treat our people, and ultimately our clients.  We are proud to be an Equal Employment Opportunity/Affirmative Action Employer. Requires passing pre-employment background check and drug screening We are an E-Verify participating employer  Qualifications: Registered PE in WA or OR state with primary experience in residential and commercial master planned development projects. Applicable project experience includes the preparation of land development designs and drafting for site plans, subdivisions, preliminary plats, planning, exhibits, utilities, road plan and profiles, as well as, storm drainage design. Bachelor of Science degree with major coursework in civil engineering, public works, or a related engineering discipline, or equivalent in work experience Aptitude and demonstrated hands-on experience with computer applications in Civil Engineering in AutoCAD Civil 3D Excellent computer, writing, communication and customer service skills
  • Houston, Texas, Advisory Manager, SAP Consulting (Multiple Positions) , PricewaterhouseCoopers Advisory Services LLC, Houston, TX . Assist clients by maximizing the value of their SAP investment with offerings that address sales, finance, supply chain, engineering, and human capital. Help transform clients finance function and processes by leveraging SAP applications to enhance their core transaction processing and reporting competencies, strengthening their ability to support management decision making and corporate strategy. Demonstrate in-depth technical expertise. Establish and maintain client relationships and professional networks. Coach staff and provide feedback in a timely manner. Define resource requirements, project workflow, budgets, billing and collections. 40 hrs/week, Mon-Fri, 8:30 a.m. - 5:30 p.m. MINIMUM REQUIREMENTS : Must have a Bachelor's degree or foreign equivalent in Business Administration, Computer Science, Information Systems, Engineering or a related discipline, plus 5 years of post-bachelor’s progressive, related work experience. In the alternative, the employer will accept a Master’s degree or foreign equivalent in Business Administration, Computer Science, Information Systems, Engineering or a related discipline, plus 3 years of related work experience. Must have at least one year of experience with each of the following: - Designing, building, testing, and deploying SAP solutions, including RICEFs (Reports, Interfaces, Conversions, Extensions, Forms) design and development; - Supporting complex business processes in an SAP environment; - Assisting clients in the implementation and support of SAP packaged solutions and improving business processes; and - Evaluating new support processes, models, pricing, and tools and related competitive offerings delivered by other SAP Service providers. Travel required up to 80%. Please apply by mail, referencing Job Code TX2736, Attn: HR SSC/Talent Management, 4040 West Boy Scout Boulevard, Tampa, FL 33607.
  • New York, New York, Advisory Manager, Analytics Operations (Multiple Positions), PricewaterhouseCoopers Advisory Services LLC, New York, NY. Combine consulting and industry expertise with data science capabilities. Use descriptive and predictive analytical techniques to incorporate client, third-party and proprietary data to help answer questions and design solutions to our clients most pressing business issues. Help clients solve their complex business issues from strategy to execution. Translate business into effective operations to drive both growth and profitability. Specific areas of focus include: product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations and capital asset programs and operations. 40 hrs/week, Mon-Fri, 8:30 a.m. - 5:30 p.m. MINIMUM REQUIREMENTS : Must have a Bachelor’s degree or foreign equivalent in Public Administration, Engineering, Information Systems Management, or a related field, plus 5 years of post-bachelor’s, progressive related work experience; OR a Master’s degree or foreign equivalent in Public Administration, Engineering, Information Systems Management, or a related field, plus 3 years of related work experience. Must have at least one year of experience with each of the following: - Operational Research and Statistical Techniques; - Customer, Product and Pricing Analysis; - Business and Operations Analysis within marketing, operations, or risk analysis using quantitative techniques; and - Advanced analytics techniques (regression, simulation, etc.). Travel up to 80% is required. Please apply by mail, referencing Job Code NY2756, Attn: HR SSC/Talent Management, 4040 West Boy Scout Boulevard, Tampa, FL 33607. 
  • Syosset, New York, The Firm demands independence, integrity, objectivity, competence and due care from all of its personnel in the conduct of its engagements. Our Firm is structured to provide leadership in achieving high quality professional performance while maintaining the concept of individual responsibility. Policies and procedures have been established providing assurance that professional engagements are properly planned and executed. Decisions are based on the substance of issues, not on form. Our policies and procedures designate Principals of the Firm for consultation on significant ethical, technical and industry questions. The policies and procedures are designed to assure that clients receive the best professional services we can provide. We continually keep in mind the public interest. We expect our Principals and Associates to identify and resolve all important engagement issues. The job requires high level tax preparation skills, superior tax research and problem solving abilities, broad software knowledge, and excellent written and oral communication skills. We have a team approach to provide high quality client service for tax compliance, planning, financial statements, and general business consulting. Minimum Qualifications: Bachelor's Degree in accounting, finance or other related quantitative discipline is required. Four (4) years experience in accounting for financial reporting in a public accounting firm or in a large for-profit corporate environment. A related advanced degree may offset the experience requirements. Excellent analytical and financial analysis skills required. Strong knowledge of GAAP standards required. Outstanding knowledge of business software, spreadsheet applications and/or mainframe or web based applications. Strong interpersonal, verbal and written communication skills including presentation skills. Skills/Knowledge/Experience Considered a Plus: Demonstrates extensive knowledge of GAAP internal controls, and SOX compliance with the ability to research specific items Demonstrates strong analytical skills with excellent problem solving abilities with varying levels of complexity Data driven and sets clear, measurable quality goals Drives process improvements and innovation Solid organizational skills with attention to detail Previous work experience at a Fortune 500 Company Ability to present information and analysis clearly and concisely Experience driving cross functional projects Extensive experience with data analytics utilizing large datasets including data visualization and SQL Certified Public Accountant or international equivalent Master's Degree in related field
  • Hong Kong, Hong Kong, China, The Hong Kong Polytechnic University is a government-funded tertiary institution in Hong Kong.  It offers programmes at various levels including Doctorate, Master’s, and Bachelor’s degrees.  It has a full-time academic staff strength of around 1,200.  The total annual consolidated expenditure budget of the University is in excess of HK$7.4 billion. DEPARTMENT OF LOGISTICS AND MARITIME STUDIES   Research Assistant Professor in the following disciplines: Shipping, Maritime and Transport Studies Supply Chain and Operations Management The Department of Logistics and Maritime Studies is one of the constituent departments of the Faculty of Business.  The Department offers a full range of degree programmes in supply chain and operations management, maritime studies and others.  The Department takes a multi-disciplinary approach to establishing an area of excellence in logistics, supply chain, and operations management.  It strives to be a key player in Hong Kong’s pursuit to become an international logistics hub. The Department’s research portfolio lies in both academic and applied research.  Professional services to industries are also provided by the academic staff in the form of consultancy in such areas as efficiency and quality improvement studies, market and operational analyses, optimisation, production, purchasing, and supply chain management.  The Department also runs various self-financed programmes tailor-made to meet specific industry needs. Please visit the website at http://www.lms.polyu.edu.hk for more information about the Department. Duties The appointees will be required to: conduct research as the main duty and actively pursue external research grants, such as General Research Fund, as Principal Investigator or Co-Investigator; provide quality teaching at undergraduate or postgraduate level; contribute to departmental service; and perform any other duties as assigned by the Head of Department or his/her delegates. Qualifications Applicants should: have a doctoral degree in a related discipline; have demonstrated promise of a high level of creative ability in research and teaching in some subdivisions of his/her field; be able to demonstrate effective classroom teaching skills; and be highly proficient in written and spoken English. Remuneration and Conditions of Service A highly competitive remuneration package will be offered.  Appointments will only be on a fixed-term gratuity-bearing contract.  Applicants should state their current and expected salary in the application.  Application Please send a completed application form by post with the names and addresses of three referees to Human Resources Office, 13/F, Li Ka Shing Tower, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong or via email to hrstaff@polyu.edu.hk .  Application forms can be downloaded from http://www.polyu.edu.hk/hro/job/en/guide_forms/forms.php .  If a separate curriculum vitae is to be provided, please still complete the application form which will help speed up the recruitment process.  Recruitment will continue until the positions are filled.   The University’s Personal Information Collection Statement for recruitment can be found at http://www.polyu.edu.hk/hro/job/en/guide_forms/pics.php . PolyU is an equal opportunity employer committed to diversity and inclusivity.  All qualified applicants will receive consideration for employment without regard to gender, ethnicity, nationality, family status or physical or mental disabilities.    January 2021

Service Science Articles

Recent Shared Files

No Data Found

Either the content you're seeking doesn't exist or it requires proper authentication before viewing.