Home

The mission of the INFORMS Section on Service Science is to promote and disseminate research and applications among professionals interested in theory, methodologies, and applications in Service Science, which cuts across the fields of service business strategy and modeling, service operations research and management, information systems, marketing science and analytics, management science, e-commerce and e-business, industrial engineering, and social and cognitive science.

Latest Discussions

There are no discussions to which you have access

Either the content you're seeking doesn't exist or it requires proper authentication before viewing.

JOBS OF INTEREST TO SERVICE SCIENCE

  • Chesterfield, Missouri,   We are seeking a dynamic and motivated Director of Engineering Operations – Steel Framing located in the Chesterfield, MO office. The Structural Framing Division of MiTek ® USA Inc., a subsidiary of Berkshire Hathaway, Inc . is driven to provide innovative structural solutions to the commercial building industry focused around Building Envelope Design, Manufacturing, Steel Framing and Structural Engineered Designs. Our Steel Framing Department is looking for a talented Director of Engineering Operations, who will supervise the Chesterfield Engineering office and help set engineering policies for Steel Framing Engineering. Establish methods and practices to ensure engineering productivity of the engineering staff. Lead engineering development of new products/principles that foster innovation and growth of MiTek Steel Framing. Develop atmosphere conducive of customer-driven results. Develop and expand partnership with MiTek Global Services (Platinum Global) to better utilize that team. Work with Research & Development to decide engineering approaches in new software and products. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.   Essential Duties and Responsibilities include but are not limited to: Lead the managers of the Chesterfield Engineering departments. Perform job reviews for direct reports. Work with Director –Steel Framing to determine Engineering capacity. Determine the needed staffing levels throughout the year. Coordinate with PEs and engineering managers to determine engineering policies. Oversee the writing of all engineering articles for industry publications, technical notes shared with Steel Framing component manufacturers and the CFS industry. Work with Software Product Management and IT to determine projects and priorities for Workflow. Work with Director and Software Product Management to determine engineering approaches in the design software and priorities. Oversee the maintenance and development of Engineering Standard Details. Discusses design modifications and reviews appropriate design methodologies with customers. Assists customers in troubleshooting issues and design problems.   POSITION QUALIFICATIONS Competency Statement(s) Leadership –ability to influence others to perform their jobs effectively and to be responsible for making thoughtful decisions quickly and confidently. Interpersonal – Ability to get along well with a variety of personalities and individuals. Analytical Skills - Ability to use thinking and reasoning to solve a problem. Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards. Financial Aptitude - Ability to understand economic and accounting information. Accountability - Ability to accept responsibility and account for his/her actions. Accuracy - Ability to perform work accurately and thoroughly. Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace. Organized - Possessing the trait of being organized or following a systematic method of performing a task. Good understanding of Statics and Strengths of Materials. Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others. Technical Skills: Must have solid engineering/technical skills, including attention to detail. Safety: Must have an outstanding safety record and follow all safety policies and procedures. Quality: Demonstrate accuracy and thoroughness. Monitor own work to ensure quality. Apply feedback to improve performance. Look for ways to improve and promote quality Quantity: Meet productivity standards without diminishing quality of work. Strive to increase productivity. Work at keeping waste down. Complete work in a timely manner. Dependability: Take responsibility for own action. Follow instructions, responds to management directions. Initiative: Readily volunteers. Undertake self-development activities. Seek increased responsibilities. Take independent action. Ask for and offer assistance whenever needed. Ability to interact professionally with others; including co-workers, vendors and customers. Attendance during regular work hours and overtime as required.   SKILLS & ABILITIES Education and/or Experience Bachelor's Degree Required Ten (10) or more years of experience in structural design   Computer Skills: MS Office Suite of Products. Truss Design Software, Auto CAD Architecture, Revit a plus.   Other Requirements: Professional Engineer License, College degree in Civil Engineering or other related Engineering field. Strong skills in algebra, trigonometry, physics, statistics and strength of materials is required. Experience with cold-formed steel preferred. Some travel will be required, domestic and potentially international.   TRAVEL Travel required for this position, up to 30%. Domestic travel with potential for international travel.   The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.   ________________________________________________________________________ MiTek is an E-Verify and Drug and Tobacco-Free Workplace We are an Equal Opportunity, M/F Veterans, People with Disabilities, Affirmative Action, and E-Verify employer. Qualified applicants are considered for employment without regard to race, color, religion, creed, age, sex, sexual orientation, sexual identity, gender identity, national origin or ancestry, tribal affiliation, marital status, veteran status, political affiliation, disability status, medical condition, genetics, pregnancy, or any other considerations under federal, state, or local law. Chesterfield, Missouri, United States Full-Time/Regular   Apply Here   PI121467597
  • Houston, Texas, JOB PURPOSE Harris County seeks a strong manager and visionary – with a deep understanding of the planning, construction, maintenance, and operation of toll roads – as the executive Director of the Harris County Toll Road Authority. Under the direction of Harris County Commissioners Court, the Executive Director leads an executive staff in planning, budgeting, and administering programs and projects for the Harris County Toll Road Authority (HCTRA). The Executive Director is responsible for overseeing a complex array of projects and operations that impact mobility throughout the County and will be expected to set a multi-year strategic vision for the authority that includes a plan for achieving stated goals and objectives. This role will involve liaising with the County Judge’s and Commissioners' offices to ensure the agency’s vision and activities meet the County’s needs. Other duties of the Executive Director include direct the management of general consulting contracts; evaluating proposed legislative actions to determine potential impact on the agency and what position to take in response; and otherwise keeping track of legislative and regulatory activities that may affect the agency.  The Executive Director of HCTRA should have a significant awareness of the engineering, construction, operations and maintenance required to manage HCTRA’s transportation systems.  The Executive Director must be able to rely on his or her management experience and judgment in running the authority and have the capacity to exercise a wide degree of latitude and creativity in planning and accomplishing agency goals.  This position will require frequent interaction with the public, community and civic organizations, elected officials, and other County departments. OVERVIEW OF HARRIS COUNTY Harris County is the third-largest county in the country. Its population of more than 4.5 million rivals that of the entire state of Colorado. Harris County is governed by Harris County Commissioners Court. The Court is composed of a County Judge and four Commissioners. Commissioners Court conducts the general business of the County and oversees financial matters. The County Judge is the County’s chief executive and a voting member of Commissioners Court. According to state statute, the County Judge also is the County’s Director of Emergency Management. The Harris County Judge and Commissioners oversee a $4.3 billion budget that helps fund key county services and institutions. As the main governing body of Harris County, Commissioners Court plays a critical role that is part administrative, part legislative, and part judicial. Its many responsibilities include adopting a budget; setting tax rates; calling for bond elections; building and maintaining county infrastructure such as roads and bridges; and overseeing county courthouses, jails, libraries, parks, and the Harris County Flood Control District. Harris County currently has more than 75 departments with over 15,000 employees. ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for setting multi-year strategic vision for the organization, which includes refining agency mission and goals to align with County objectives Directs, coordinates, and manages HCTRA initiatives through subordinate division directors and division activities Reviews and analyzes reports, records, directives and confers with division directors regarding HCTRA operations Oversees HCTRA's financial resources, which includes managing and disbursing revenues in accordance with specified parameters and to align with regional mobility goals Presents the authority’s operating and capital projects budgets to Commissioners Court annually for approval Reports to all members of Commissioners Court and their staff, and interfaces with the public, government agencies, and interest groups, on HCTRA activities, progress, accomplishments, and objectives Collaborates with other County departments, professional and community organizations, government representatives, and other high-level officials throughout the region, including the Texas Department of Transportation, Houston-Galveston Area Council, METRO and other City agencies Oversees development and implementation of authority policy Performs other duties that may be added or changed as the course and scope of the job requires HOW TO APPLY Submit a cover letter and resume to hctradirectorsearch.hctx@pfm.com  Applications will be reviewed on a rolling basis Job posting is scheduled to close on July 31th PFM Group Consulting has been retained by Harris County to coordinate and facilitate the recruitment process for this position SALARY Commensurate with experience and qualifications and based on competitive salary requirements and previous Director salary. EQUAL EMPLOYMENT OPPORTUNITY Harris County is committed to providing equal employment opportunities to all applicants and employees. Accordingly, the County judges applicants and employees on individual merit and qualifications, without regard to race, religion, color, sex, national origin, age, disability, or genetic information. The only exceptions are based on bona fide occupational qualifications.  https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx If you need special services or accommodations, please call (713) 274-5445 or email  ADACoordinator@bmd.hctx.net Note:  Due to a high volume of applications positions may close prior to advertised closing date. Harris County has an Employment-at-Will Policy. Employment is contingent on passing a criminal background check. Upon receiving a conditional Offer of Employment, all applicants are screened for the presence of illegal drugs. QUALIFICATIONS Bachelor's degree from an accredited four-year college or university; AND Seven (7) years of progressively responsible, verifiable management experience, including experience supervising professional, technical, field, and/or administrative employees; OR Equivalent combination of education and experience. Track record of successful management and/or execution of complex, large-scale projects. ADDITIONAL REQUIREMENTS Strong skills using Microsoft Office applications Excellent communication skills including presentation, grammar, and writing skills. Excellent analytical skills in applying guidelines, policies and precedents, and in adapting standard methods to fit facts and conditions Excellent organizational and managerial skills; effectively prioritize and manage multiple tasks/initiatives Works independently with long periods of relative autonomy and general review Works well with the public, interest groups, government agency personnel, and external organizations; builds and maintains cooperative and effective working relationships with others. Works well under pressure and public scrutiny Effectively prioritizes, identifies, and solves problems Makes independent judgments that have significant impact on employees and/or the organization, managing a large multi-division team of professional, technical, field, and administrative employees Reads/comprehends written materials, e.g. policies, procedures, operating instructions, and safety notices Solves mathematical problems that may be required in normal work situations Writes/records legible notes of activity and accurately completes required forms Must exercise good judgment and common sense PREFERENCES Experience working with government agencies and their governing bodies Experience working with community groups and professional organizations Experience working with or knowledge of TxDOT process/procedures Experience with civil engineering projects from project implementation through construction including operations and maintenance of a toll facility Experience negotiating complex Intergovernmental relationships and contracts Depending on experience and qualifications
  • Chicago , Illinois, Managing Consultant, Guidehouse Inc , Chicago IL . Manage large-scale projects for the healthcare industry clients by managing the day-to-day client relationships as well as project scope and budget issues. Oversee healthcare delivery projects including performance improvement, labor optimization and cost reduction. Establish work plans, resource needs, best practices of KPIs, and appropriate methodologies to optimize project profitability across clinical settings. Identify opportunities for significant health system savings and drive projects to realize savings through operational growth and improvements as well as hospital budgeting and accounting. Oversee the quality of the teams work through careful review of analyses and work product for projects. Perform advanced mathematical modeling using simulation software, statistical analysis and data visualization. Make recommendations to clients for various initiatives. Review and frequently presents deliverables to all levels at the client, from frontline staff (nurses, technologists) to C-suite executives including CFO, CNO (chief nursing office) and COO. Write reports for senior management and clients. Participate in business development efforts. Tools: Minitab, SPSS, Tableau, Microsoft Power BI. 40 hrs/week, Mon-Fri, 8:30 a.m. - 5:30 p.m.  MINIMUM REQUIREMENTS : Master’s degree, or foreign equivalent, in Operations Research or Statistics or Industrial Engineering or Health Administration or related field and 2 years experience in the job offered or as a healthcare consultant. In the alternative, employer will accept a Bachelor’s degree, or foreign equivalent, in Operations Research or Statistics or Industrial Engineering or Health Administration or related field plus 5 years of experience in the job offered or as a healthcare consultant. Must have any amount of experience in the following: Healthcare providers (health systems and hospitals) consulting in performance improvement, labor optimization, cost reduction strategies; Mathematical modeling using simulation software, statistics packages (Minitab, SPSS), data visualization software (Tableau, Microsoft PowerBI); Hospital budgeting & accounting; Best practices of KPIs in various clinical settings including nursing, surgical services, ancillary areas and clinics; and Presenting deliverables to clients. Up to 40% travel required. Please apply to: Barbara Homme, Guidehouse Inc., 150 North Riverside Plaza, Suite 2100, Chicago, IL 60606. Please reference Job-ID: IL0012.
  • Caldwell, Idaho,   Summary The incumbent in this job will be responsible for leading, directing and managing the Six Sigma/Continuous Improvement to advance the business resulting in cost and/or quality improvements. Applies knowledge of Six Sigma processes to direct, lead and support multidisciplinary improvement processes that require evaluation, planning, implementation and follow up.  Leads root cause analysis, provides analytical and financial analyses/studies, and drives non-capital improvements at regional facilities, leveraging available improvement tools such as Six Sigma and Lean.  Individual identifies opportunities for continuous improvement of our process lines and overall plant operations by reviewing plant performance. Directs the coordination and management of all defined and/or group initiated process improvement activities, personnel and other resources involved in the analysis, planning, implementation, documentation and support of operations process improvement projects.   Key Requirements Apply and teach Six Sigma and Lean Business Process Tools and Methods to improve Engineering Management Processes: Will use and teach tools and apply engineering management process knowledge and methods to the factory, Black Belts, Green Belts and subject matter experts for Six Sigma and Lean projects. Will provide analysis, recommendations for improvement, reporting, and technical support to all employees, managers, and their staffs, to help develop, coach and lead multifunctional teams to work on projects at their regional facilities in order to make improvements to operational performance, product quality, and processes. Support the Strategic Plan for J,R. Simplot: Mentor and advises facilities on prioritizing, charting, and launching projects that support the strategic direction of the Simplot organization. Will develop plan to integrate the Six Sigma approach into the business strategy and deliver enhancements resulting in cost quality, and process improvements. Monitors and Ensures that Lean Processing and Six Sigma Breakthrough Steps are Correctly Applied: Monitors and ensures that teams are actively applying the Lean Processing and Six Sigma breakthrough steps in a correct manner to solve chronic problems, remove waste, and to plan new services or products. Will monitor the progress and ensure that each location is aligning projects with business objectives and the strategic plan. Typical Education Bachelor's Degree (B.A. or B.S.) from 4 year college or university Required Certifications Black Belt Certification - Juran Institute Trained Other Information Knowledge is required in the areas of Lean Manufacturing, Juran Six Sigma, statistics, production methods, quality standards, food processing GMP's with food/feed processing experience. Demonstrated expense savings from Six Sigma projects of significant size. Incumbent required to potentially work weekends and off shifts. Individual must be flexible and willing to alter schedule on a short notice.
  • Charlotte, North Carolina, Why join the DRG Team? Dynamic, energized and creative work environment.  Challenging projects that make a difference. ________________________________________________________________________________ Design Resource Group is a design driven multi-disciplinary firm with Civil Engineers, Landscape Architects, and Transportation Planners. We are an industry expert in high density urban projects and new-urban/suburban projects, including high density urban housing and mixed-use, innovative commercial and institutional typologies. Because our teams are horizontally integrated within these three disciplines, we are known for seamlessly integrating the technical and aesthetic aspects of design, and for being strong team players who get the job done. We are looking for talented and ambitious Civil Engineers to join our growing team. If you possess these job requirements and skills: Bachelors of Science in Civil Engineering PE 5+ years professional engineering experience (will consider internships in total time) Strong attention to detail and excellent analytical skills Proficiency in AutoCAD/ Civil 3D Strong Management Skills  If you are someone who is ready to: Explore your talent and find out what you do best Make a real and lasting contribution as an integral part of a dedicated and growing team If you are a strong team player If you want to take your career to the next level and want to be a leader What you will do: You will work with your multidisciplinary team on a variety of projects from start to finish. You will have access to many mentors along the way, including the Senior Principals. You will hone your skills; learn all aspects of the business and grow in a supportive, highly experienced, team environment. You can make a meaningful contribution to the real world of land development and enjoy yourself along the way. Provide the design oversight, quality control, and budgetary management for the Project Team Working with the DRG Team on the initial planning to identify critical design issues and development solutions Directly responsible for the design and permitting of land development projects Development of Proposals and management of Project Budgets Management of design team to oversee scope of services and design quality Attend project meetings with the team, with clients, and local agencies to coordinate design decisions, ensure project goals, and to streamline the approval of projects So, Why DRG? On top of all the positives of being part of a strong dynamic midsize company with a supportive and energized culture, we also offer great benefits including a retirement plan with 3% salary matching, full medical insurance, dental insurance, short term disability, life insurance, education and professional development assistance. We strive to have a good work/life balance, we get out of office for various outings throughout the year. We also offer a clear leadership plan for advancement and twice yearly bonuses based on merit. If this sounds interesting to you, let’s talk. collaborative approach + informed design = inspired solutions Visit our website at  www.drgrp.com   Please no calls from applicants or Recruiting Agencies

Service Science Articles

Recent Shared Files

No Data Found

Either the content you're seeking doesn't exist or it requires proper authentication before viewing.

MOST ACTIVE MEMBERS

Log in to see this information