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The mission of the INFORMS Section on Service Science is to promote and disseminate research and applications among professionals interested in theory, methodologies, and applications in Service Science, which cuts across the fields of service business strategy and modeling, service operations research and management, information systems, marketing science and analytics, management science, e-commerce and e-business, industrial engineering, and social and cognitive science.

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JOBS OF INTEREST TO SERVICE SCIENCE

  • Phoenix, Arizona, Matrix Environmental Services is a wholly-owned subsidiary of Matrix Design Group. This is a junior level position that will primarily work independently in the field and on occasion as part of a field team to collect environmental samples and perform operation, maintenance, and monitoring on remediation systems. Additional responsibilities will include scheduling and coordinating subcontractors, procurement of equipment and supplies necessary for field activities and clear and concise documentation of executed field activities. Duties may also include preparing reports and supporting the project team in data tabulation and assessment.   This position requires attention to detail, time management, multi-tasking capability, and a strong work ethic. Responsibilities will include a combination of field and office-related tasks and may include occasional travel. Most projects will be within the Phoenix and Tucson areas; however, projects will occur throughout Arizona and travel outside of Arizona may occur. Candidates must possess excellent communication skills as well as the ability to interact with clients and regulatory personnel when present on site without issue. Collect soil, groundwater, and air/vapor samples via various sampling methods Perform operations, maintenance and monitoring of remediation systems including soil vapor extraction systems and injection systems Mechanical aptitude and ability to troubleshoot remedial systems Use and proper care of field instrumentation to collect and report field monitoring data including groundwater parameters and soil gas concentrations. Clearly and concisely document field activities in daily field reports, logs, and activity specific forms. Complete Chain-of-Custody documentation and transport samples to analytical laboratories. Provide field oversight to subcontractors Ability to work independently, but also collaboratively Interpersonal skills to work with a large variety of clientele and contractors Proficient skills in the use of Microsoft Office programs such as Word, Excel, and Outlook Experience working on and around construction sites Follow and ensure others follow safety rules, guidelines, and standards for all projects Assist in tabulating data and preparing technical reports, letters, and memoranda, as requested by the project team. Experience with Groundwater, soil and soil/air sampling techniques for a variety of constituents. Experience collecting field data using field meters. Excellent communicator Proficient with Microsoft Office Suite Ability to manage multiple tasks concurrently. Initiative and ability to solve problems. Highly organized and detail oriented. Ability to work in both the office and field environments and in various climates. 40-Hour OSHA HAZWOPER, Asbestos, and First Aid certifications strongly preferred. Experience identifying and/or remediating asbestos preferred, but not required. Certified Asbestos Building Inspector credential – preferred, but not required. Ability to travel to project sites within AZ and other states as needed. Working experience conducting Phase I and Phase II Environmental Site Assessments; preferred but not required Basic writing skills required, and strong writing skills preferred but not required. Salary will be dependent of experience and education
  • New York, New York, Director, General Consulting-Sustainability & Climate Change, PricewaterhouseCoopers Advisory Services LLC, New York, NY. Help organizations create sustainable change by stimulating innovation, unlocking data possibilities, navigating risk and regulatory complexity, optimizing deals, and aligning costs with business strategy to create a competitive advantage. Supporting engagements analyzing sustainable finance opportunities and commitments across the full range of financial service product types. Providing Environmental, Social & Governance (ESG) consulting services to banking and capital markets, insurance, and asset management companies. Seek and maintain client relationships. Coach and supervise teams. Demonstrate in-depth expertise in international development policies. Identify opportunities to scale efficiencies and new ways of working across multiple projects and environments.   40 hrs/week, Mon-Fri, 8:30 a.m. - 5:30 p.m. Salary: $283,000-$283,000/yr   MINIMUM REQUIREMENTS:   Must have a Bachelor's degree or foreign equivalent in Business Administration, Finance, Supply Chain Management, Sustainable Resource Management, Environmental Science, or a related field, plus 7 years of related work experience, of which at least 5 years must be post-bachelor's, progressive related work experience.   In the alternative, the employer will accept a Master's degree or foreign equivalent in Business Administration, Finance, Supply Chain Management, Sustainable Resource Management, Environmental Science, or a related field, plus 5 years of related work experience.   Must have at least one year of experience with each of the following:   - Analyzing strategic, operational, risk, and financial implications of sustainability and net-zero trends and translating them into commercial impact and strategy; - Conducting and managing market research and quantitative and qualitative analyses, including the timely synthesis of complex data into meaningful insights; - Advising on the implementation of sector-specific issues such as net zero strategy, climate risk, and sustainable finance; and - Overseeing and performing data analysis and visualization, working with large datasets in Excel, Python and/or Tableau.   80% telecommuting permitted. Must be able to commute to the designated local office.   Travel up to 80% is required.   Please apply by email at US_PwC_Career_Recruitment@pwc.com, referencing Job Code NY3538.
  • Ottawa, Canada, Field of Specialization: Business Analytics Academic Unit: Sprott School of Business Category of Appointment: Preliminary (Tenure-Track) Rank/Position Title: Professorial Ranks Start Date: July 1, 2023 Closing Date: Complete applications will be accepted until the position is filled, applications to begin being reviewed as of December 15, 2022.   The Sprott School of Business at Carleton University invites applications from qualified candidates for an appointment in Business Analytics at the rank of Assistant, Associate, or Full Professor level beginning July 1, 2023.   To see the full position posting, please visit Carleton University’s Deputy Provost’s website at https://carleton.ca/deputyprovost/jobs/academics/ .   The Faculty seeks an academic specializing in Business Analytics. The ideal candidate will have evidence of potential (Assistant Professor) or have a strong record of research publications and productivity (Associate/Full Professor) consistent with AACSB guidelines for a doctoral-granting business school.   The candidate’s expertise may span the areas of AI, ML, data analytics, and/or data visualization, amongst others, with applications in various business functional areas such as marketing, supply chain, information systems, or other related areas.   The ideal candidate would have a research program in the design and use of state-of-the-art analytics methodologies in business problem solving and/or decision making, and demonstrable experience in acquiring and processing datasets that have clear business relevance.   Qualifications   The successful applicant should possess: A PhD in business/management or in related areas, including Computer Science, Engineering, among others. All applicants must demonstrate the relevance of both their research and teaching as it pertains to applications of analytics in business decision making. Candidates who are ABD are expected to have completed all PhD requirements by July 1, 2023. Appropriate to stage of career, high-quality research, or research potential, with a focus on the design and use of state-of-the-art analytics methodologies in business applications for problem solving and/or decision making, and demonstrable experience in acquiring and processing datasets that have clear business impact. Appropriate to stage of career, a record of high-quality teaching and supervision in Business Data Analytics Methods. Commitment to continuing improvement and excellence in teaching. Appropriate to stage of career, capacity to attract external research funding.   Application Instructions Please send your application by email in one single PDF document to hiring@sprott.carleton.ca . including; a covering letter elaborating on your qualifications and skills per the qualifications listed above, V., brief statements on current/future research and on teaching philosophy. a record of recent (last 5 years) teaching experience and effectiveness (if applicable), a sample of a recent research publication or working paper, three letters of reference   Please provide a statement that identifies your strengths in advancing equity, diversity, and inclusion in your discipline and on campus as well as your future plans.   Please indicate in your application if you are currently legally eligible to work in Canada.   The letters of reference should be sent directly by the referees to hiring@sprott.carleton.ca and be received as soon as possible.   About the Academic Unit Accredited by AACSB, Sprott School of Business is a full-service business faculty comprising multiple degree programs from undergraduate, professional graduate and graduate research programs. The School is recognized as a research-intensive faculty with world-leading researchers in many different areas and has strong and growing interactions with a rich community of industries, government organizations, and other organizations located in Canada’s National Capital region. For more information, please visit:  https://sprott.carleton.ca   About Carleton University Located in Ottawa, Carleton is an innovative teaching and research institution with a tradition of leading change. Internationally recognized academics, staff, and researchers engage more than 31,000 students in over 100 programs of study. Carleton has long been known for promoting research excellence and connectedness and is involved in partnerships around the globe. With strong leadership, it enjoys a healthy financial position and our proximity to government and cultural institutions, media, and a thriving knowledge economy make Carleton and Ottawa a great place to work, learn, and live. Our picturesque campus is fully accessible and, along with award-winning student services, Carleton’s Paul Menton Centre for Students with Disabilities has been heralded as the gold standard for disability support services in Canada. Learn more about our university and the city of Ottawa .   Carleton University is committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our university including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation, gender identity and/or expression. Furthermore, Carleton understands that career paths vary and interruptions will not prejudice the assessment process. We invite you to review our revitalized Indigenous strategy, Kinàmàgawin and visit our Department of Equity and Inclusive Communities for information about our commitment to leadership in the areas of equity, diversity, and inclusion.   Accessibility is a university strategic priority and applicants selected for an interview who require accommodations are invited to contact the Chair as soon as possible to ensure that appropriate arrangements may be made.   All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. All positions are subject to budgetary approval.
  • Dallas, Texas, Director, Products & Technology, PricewaterhouseCoopers LLP, Dallas, TX. Help clients solve complex business issues from strategy to execution. Provide direction and guidance, hands-on development support, code review, development oversight, and support to successfully deliver on time with quality. Create design documentation, assist in project planning, and leading in the development of complex systems. Provide testing recommendations, organization designs and other process recommendations. Determine how to satisfy functional requirements using existing platform architecture and services, and work with Platform Architect to help define and create new services to fulfill particular needs and make recommendations.   40 hrs/week, Mon-Fri, 8:30 a.m. - 5:30 p.m.      MINIMUM REQUIREMENTS :   Must have a Bachelor's degree or foreign equivalent in Accounting, Business Administration, Tax, Law, or a related field, plus 7 years of related work experience, of which at least 5 years must be post-bachelor's, progressive related work experience.   In the alternative, the employer will accept a Master's degree or foreign equivalent in Accounting, Business Administration, Tax, Law, or a related field, plus 5 years of related work experience.   Must have at least one (1) year of experience with each of the following:   •      Utilizing software tools used in agile development as Scrum; •      Collaborating with Platform, Solution, Application and Data Architects towards creating industry leading approaches, architecture design and solutions in a rapidly evolving development environment; •      Understanding of data architecture, data modeling and data management across relational, columnar and noSQL technologies like SQL Server, MongoDB, Vertica, neo4j; •      Establishing architecture governance with compliance of technology solutions with architectural patterns and standards; and, •      Understanding of service creation, and orchestration using ESBs like Mulesoft, Talend.   Travel up to 60% is required.   Please apply by mail, referencing Job Code TX3517, Attn: HR SSC/Talent Management, 4040 West Boy Scout Boulevard, Tampa, FL 33607. 
  • Fort Myers, Florida, Manager, Client Services, Gartner Inc. , Fort Myers, FL . Lead a team of Service Delivery Associates to deliver on the mission of the Client Services Organization. Build and implement strategies to achieve key performance areas. Support Business Unit/Service line client engagement strategy, account retention, profitability, operational efficiency, and quality. Provide career planning and development for Client Service team supporting the Brazilian region. Manage Service Delivery Associates in a professional manner with a strong focus on individual success, career development, and overall employee satisfaction. Provide effective coaching and guidance regarding associate performance for Client Services team (in Portuguese). Work collaboratively with colleagues, field management, and business partners. Perform analysis of key performance metrics to identify optimization opportunities. Continuously recruit, interview, and assess talent pool. 40 hrs/week, Mon-Fri, 8:30 a.m. - 5:30 p.m.   MINIMUM REQUIREMENTS :    Bachelor’s degree, or foreign equivalent degree, in Communications, Business Administration, or a related field, and five (5) years of post-bachelor, progressive, related work experience. Must have three (3) years of experience with/in the following: - Assisting with building and implementing strategies and change initiatives to achieve key performance metrics such as: Individual Retention, Capped Retention, and/or CV growth; - Leveraging Business Unit and overall Service metrics to improve processes; - Analyze trends in performance, identify and performance management, value and impact; - Developing value plans; - Facilitate workshops, run through Webex; - Utilizing Client Connect software to track client data; - Leveraging Power BI to analyze performance data against performance objectives; and - Utilizing a Risk Mitigation Agenda to define strategies for multiple and complex contracts. Must be fluent in Portuguese. Telecommuting permitted. To apply, please email resume to: Nick.Pontarelli@gartner.com and reference job code: #70547.

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