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The mission of the INFORMS Section on Service Science is to promote and disseminate research and applications among professionals interested in theory, methodologies, and applications in Service Science, which cuts across the fields of service business strategy and modeling, service operations research and management, information systems, marketing science and analytics, management science, e-commerce and e-business, industrial engineering, and social and cognitive science.

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JOBS OF INTEREST TO SERVICE SCIENCE

  • Detroit, Michigan, Manager, Operations Strategy (Multiple Positions), PricewaterhouseCoopers Advisory Services LLC, Detroit, MI . Advise on the transformation of operations from the way organizations engage their customers to execute strategic programs to achieve enterprise-wide operational excellence. Assess business requirements and guide clients on the development of new innovative businesses, products, and services. Build lasting internal capabilities, ranging from Innovation Incubators to global research and development centers to product lifecycle systems, that enable sustained, consistent results. Coach and supervise professional teams. 40 hrs/week, Mon-Fri, 8:30 a.m. - 5:30 p.m.   MINIMUM REQUIREMENTS : Must have a Bachelor's degree or foreign equivalent in Engineering, Business Administration, Management, or a related field, plus 5 years of post-bachelor’s, progressive related work experience. In the alternative, the employer will accept a Master's degree or foreign equivalent in Engineering, Business Administration, Management, or a related field, plus 3 years of related work experience.    Must have at least one year of experience with each of the following: Managing practices and perspectives for Agile, Product Innovation, Product Management and Development, Development operations, SaaS business models, architecture and technology, SaaS operations strategy, and/or customer experience design and service operations; Analyzing business performance KPIs and analyzing qualitative data to generate insights using data analysis tools like Excel, Tableau, Power BI, and Alteryx;and, Operationalizing business strategies and transforming product development, and product management functions by leveraging leading practices in development operations, IT operations, and product support. 80% telecommuting permitted. Must be able to commute to the designated local office. Domestic and/or international travel up to 80% is required. Please apply by email at US_PwC_Career_Recruitment@pwc.com, referencing Job Code MI3681.
  • Chicago, Illinois, Senior Manager, Data & Analytics – Data Strategy & Platform Engineering (Multiple Positions), PricewaterhouseCoopers Advisory Services LLC, Chicago, IL. Help organizations uncover enterprise insights and drive business results using smarter data analytics. Advise clients on assessing, designing, and developing solutions to manage their risks. Leverage expertise and knowledge of quantitative finance to price large and complex financial derivatives portfolios and utilize tools to analyze, model, and summarize large data sets utilizing Machine Learning techniques. Utilize knowledge of algorithms and tools to price derivative portfolios. Help clients in identify, understand, and control the complexities involved with the specific risks and regulatory issues their businesses face. Assist clients in assessing, designing, and developing solutions to manage their risks. Review quantitative pricing and risk models.   40 hrs/week, Mon-Fri, 8:30 a.m. - 5:30 p.m.   MINIMUM REQUIREMENTS :   Must have a Bachelor’s degree or foreign equivalent in Business Administration, Information Systems Management, Business Analytics, Computer Engineering, or a related field, plus 6 years of work related experience, of which 5 years must be post-bachelor’s progressive related work experience.   In the alternative, the employer will accept a Master’s degree or foreign equivalent in Business Administration, Information Systems Management, Business Analytics, Computer Engineering, or a related field, plus 4 years of related work experience.   Must have at least one year of experience with each of the following:   Developing data migration and integration strategies for large volumes of data to gain insights and manage risks while optimizing overall performance of clients’ organizations; Designing and developing modern data warehouse solutions using data modeling techniques such as file based, normalized or denormalized, star schemas, schema on read, Vault data model, and graphs for mixed workloads, such as OLTP, OLAP, streaming using any formats (structured, semi-structured, unstructured); Designing and developing advanced analytics solutions, AI/ML models, and operationalizing based on ML Ops process; and, Assisting clients in choosing a platform, defining their data needs and migrating them to a modern cloud data environment using cloud providers such as Azure, Google Cloud Platform, Amazon Web Services, Snowflake, Databricks or Teradata.   80% telecommuting permitted. Must be able to commute to the designated local office.   Domestic and/or international travel up to 80% of the time is required.   Please apply by email at US_PwC_Career_Recruitment@pwc.com, referencing Job Code IL3675.
  • Atlanta, Georgia, https://ecoga.org/wp-content/uploads/2023/03/ECG_Project-Manager-Member-Business-Dev-2023.pdf Summary:  Under broad supervision, this position provides expertise to member cities primarily in the areas of managing the entire lifecycle of Customer Choice projects and Key Accounts relationship. Participates in new business recruitment and marketing programs designed to expose Member communities to new business prospects. Works closely with management to refine these services to be more cost effective and efficiently delivered. Key Responsibilities/Accountabilities:  1) Provides project management expertise in the areas of Customer Choice and Key Accounts. Acts as a single point-of-contact for these services.       a) Main areas of management include pricing models, electric distribution method of           service, member value and customer relationship. 2) Maintains a continued focus on the programs to ensure timely delivery of service to and follow-up with members.      a) This includes ongoing services after the customer has initial service, such as EV                 charging stations and solar opportunities. 3) Maintains highly accurate and contemporary records of Customer Choice projects, key  account activity, and other initiatives for periodic reporting to management. Provides timely and accurate information on the status of all projects. 4) Customer Choice      a) Project Management: Coordinate total ECG responses for the full lifecycle of                     Customer Choice projects.      i) Coordinates response to site selection questionnaires and RFI.      ii) Assist with the identification of customer choice load and Territorial issues.      iii) Act as point-person in the development and delivery of the Customer Choice            proposal. This will require working with various stakeholders including project’s          representative, members, and various departments at ECG and MEAG.      iv) Identify key factors that may enhance the competitiveness of the proposal.       v) Once Customer Choice is awarded:           (1) Assist in preparation of contract.           (2) Coordinate meetings with members, Customer, and relevant stakeholders.           (3) Coordinate the enforcement of Customer’s contract, incentive rate, and billing.                b) Maintains intelligence on competitors’ offerings in relation to Customer Choice.       5) Key Accounts           a) Attend and assist members in meetings and discussions with key account                          customers.           b) Coordinate response to requests from key account customers regarding rates,                  expansion, fuel mix, green power, solar PPA and others.           c) Coordinate response to key accounts customers’ expansion opportunities.           d) Assist in Key Accounts Customer Outing event as needed.       6) Undertakes other duties and responsibilities as directed Position requires candidate to possess the following: • A bachelor’s degree in engineering, economics, computer information systems,  mathematics, business or a related field from an accredited college or university with 5  years of related work experience. 5-10 years of utility work experience is preferred.  • Maintain high-level of accuracy. • Highly effective project management, organizational, communication and interpersonal  skills and must be able to work in confidence under stressful circumstances.  • Ability to work effectively in a team-oriented environment. • Ability to manage multiple deliverables under strict timelines. • Ability to be analytical, organized, detail-oriented, hands-on, and diplomatic. • Ability to assimilate strategic information and convert into clear and concise messages  that colleagues and members can understand. • Expertise in Microsoft Office products (specifically Word, Excel, Power Point and  Outlook) and Adobe Acrobat. • Being able to maintain the highest level of integrity, professionalism, and confidentiality. • Self-starters, multi-tasking capable, highly adaptive to changing circumstances and  priority. • Excellent written and oral communication skills.
  • Irvine, California, Manager, Salesforce Functional Consulting (Multiple Positions) , PricewaterhouseCoopers Advisory Services LLC, Irvine, CA . Demonstrate extensive Salesforce knowledge when understanding underlying client business problems and developing technology-enabled solutions that address the needs of large organizations, including how to implement technology solutions to help streamline organizational needs and meet legal-related and industry-specific compliance standards and regulations. Assist large organizations with improving the performance of their Sales, Service, Marketing, R&D, IT and Operations business units. Resolve business and technology challenges related to CRM technology implementation, deliver Social & Mobile Enterprise platforms, and develop and design platform-based applications that meet client business needs. Reviewing fit and gap analysis to assess how well the solutions meet the client requirements, and if the requirements are comprehensive. Instruct engagement teams in developing client proposals and addressing client business needs. Prepare and present comprehensive written and verbal materials for all levels of industry audiences, clients, internal staff and management.   40 hrs/week, Mon-Fri, 8:30 a.m. - 5:30 p.m. Salary: $182,000-$182,000/yr.   MINIMUM REQUIREMENTS :   Must have a Bachelor’s degree or foreign equivalent in Business Administration, Computer and Information Science, Management Information Systems or a related field, plus 5 years of post-bachelor’s, progressive related work experience; OR a Master’s degree or foreign equivalent in Business Administration, Computer and Information Science, Management Information Systems or a related field, plus 3 years of related work experience.   Must have at least one of the following Salesforce.com certifications: Certified Administrator, Certified Developer, or Certified Sales/Service Consultant.   Must have at least one year of experience with each of the following:    Interacting with clients and stakeholders to understand key Salesforce requirements across Sales, Service, Marketing, R&D, IT or Operations business units; Advising on complex Saleforce business cases and proposing solutions based on Salesforce CRM, 3 rd parties and customizations; Developing project plans and task estimations, and creating functional requirements documentation; and, Leading engagement teams through the Salesforce CRM implementation lifecycle.   80% telecommuting permitted. Must be able to commute to the designated local office.   Travel up to 80% is required.   Please apply by email at US_PwC_Career_Recruitment@pwc.com, referencing Job Code CA3652.
  • Chicago, Illinois, Manager, Oracle Consulting (Multiple Positions), PricewaterhouseCoopers Advisory Services LLC, Chicago, IL. Assist clients to leverage Oracle applications to solve business problems and fuel success in the following industries: finance, operations, human capital, governance, and risk and compliance. Develop strategies to solve complex technical challenges and drive the development of new business in the market. Provide technical guidance across disciplines while managing and delivering large projects with the team. Assess engagement risks throughout, driving conclusions, and reviewing the output produced by the team. Assist organizations by using enterprise technology to achieve their digital technology goals and capitalize on business opportunities. Demonstrate in-depth technical expertise. Pursue business development opportunities. Establish and maintain client relationships and professional networks. Supervise employees with varied skillsets and diverse backgrounds. 40 hrs/week, Mon-Fri, 8:30 a.m. - 5:30 p.m. MINIMUM REQUIREMENTS : Must have a Bachelor’s degree or foreign equivalent in Engineering, Information Systems, Supply Chain Management, or a related field, plus 5 years of post-bachelor’s, progressive related work experience. In the alternative, the employer will accept a Master’s degree or foreign equivalent in Engineering, Information Systems, Supply Chain Management, or a related field, plus 3 years of related work experience.   Must have at least one year of experience with each of the following: -       Leading the designing and implementation of Oracle applications-based solutions and modules, such as: Fusion and EBS, PeopleSoft, CC&B, Siebel and Hyperion; -       Overseeing functional configuration and technical development of Oracle applications; -       Defining resource requirements, project workflow, and budgets; and -       Participating in the improvement of business processes, including Oracle applications. 80% telecommuting permitted. Must be able to commute to the designated local office. Travel up to 80% is required. Please apply by email at US_PwC_Career_Recruitment@pwc.com, referencing Job Code IL3656.

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