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The mission of the INFORMS Section on Service Science is to promote and disseminate research and applications among professionals interested in theory, methodologies, and applications in Service Science, which cuts across the fields of service business strategy and modeling, service operations research and management, information systems, marketing science and analytics, management science, e-commerce and e-business, industrial engineering, and social and cognitive science.

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JOBS OF INTEREST TO SERVICE SCIENCE

  • Hong Kong, China, The Chinese University of Hong Kong Applications are invited for:- Department of Decision Sciences and Managerial Economics Professor / Associate Professor / Assistant Professor (Ref: 220001OX) (Closing date: December 31, 2022) CUHK Business School is a world-leading business school and a pioneer in business education in Hong Kong. Since its establishment in Hong Kong in 1963, the CUHK Business School has gained world recognition of nurturing business leaders with immense contributions in Asia Pacific.   The CUHK Business School has been offering a comprehensive range of undergraduate and postgraduate programmes (MBA, MSc, EMBA, MPhil, PhD) with over 4,600 students, as well as executive education. It has one of the most extensive alumni networks in the region, with over 40,000 alumni around the world. It comprises two Schools and four Departments:   Schools •    Accountancy •    Hotel & Tourism Management   Departments •    Decision Sciences & Managerial Economics •    Finance •    Management •    Marketing   The Department of Decision Sciences and Managerial Economics comprises three research areas: Management Information Systems, Operations Management, and Business Economics. The Department now invites applications for multiple tenure-track faculty positions in the area of Operations Management commencing Fall 2023. Applicants for all professoriate ranks will be considered.   Applicants should have (i) a PhD degree in Operations Management, or related disciplines (by the time reporting for duty); (ii) high competence in research and demonstrated research interest in, but not limited to, business analytics, supply chain management, service operations; and (iii) strong commitment to teaching and services. The appointee will teach undergraduate and postgraduate courses offered by the Department. Appointments will normally be made on a contract basis for up to three years, which, subject to performance and mutual agreement, may lead to a longer-term appointment or substantiation later. Senior applicants should have an outstanding track record of research and teaching accomplishments.   Application Procedure The application should include a letter of interest, CV, recent teaching-related information such as teaching evaluations and at least three reference letters send directly to us by the referees. Applications may be made online via the CUHK career site, via e-mail (dse@cuhk.edu.hk), or sent to Chairman, Department of Decision Sciences and Managerial Economics, Room 901, Cheng Yu Tung Building, The Chinese University of Hong Kong, Shatin, Hong Kong. We will invite shortlisted candidates for in-person interviews at the INFORMS Annual Meeting (2022) or online interviews right after the conference. Interested candidates are advised to submit the application by September 30, 2022 with information of their presentations at INFORMS, if any. The University only accepts and considers applications submitted online for the post above. For more information and to apply online, please visit http://career.cuhk.edu.hk.
  • Massachusetts, Bentley University Job Description Summary Waltham, Massachusetts, USA The  Department of Computer Information Systems (CIS)  at  Bentley University  invites applications for a tenure-track position at the assistant or associate professor level starting in July 2023. A qualified candidate should have an excellent record of accomplishments in both research and teaching appropriate for the candidate's level of experience. The selected applicant will be expected to contribute to the CIS department's mission of educating technically adept information systems professionals and advancing the state of research at the intersection of business and digital technologies. Special consideration will be given to those candidates who work in the areas of Fintech or Health IT. Bentley is committed to the teacher-scholar model where teaching, scholarship, and service excellence are expected and valued. The CIS department offers programs at the undergraduate level and contributes courses to several other programs at Bentley, including the undergraduate general education core, the graduate analytics core, and an MBA concentration. The main areas of teaching include business intelligence and analytics, applied artificial intelligence, cybersecurity, NLP, Fintech, Health IT, data and information management, enterprise architecture, computing and communication infrastructure, web & mobile technologies, application development, and IT project management. The CIS faculty's scholarship encompasses several areas of Information Systems and Computer Science (see  http://bit.ly/CIS_Faculty ). CIS faculty research receives external funding and appears in leading publication outlets. Bentley University leads higher education in providing transformative business education grounded in the liberal arts and sciences. Located 12 miles west of Boston in Waltham, Massachusetts, Bentley University is one of the nation's leading business schools, dedicated to preparing a new kind of business leader with the technical skills, global perspective and ethical standards required to make a difference in an ever-changing world. The university enrolls approximately 4,000 undergraduate and 1,000 graduate students. The Princeton Review ranks Bentley #1 in the United States in career services and #4 in internships, and Bloomberg BusinessWeek ranked Bentley a Top 10 undergraduate business school in 2016. At Bentley, a team-oriented work environment promotes personal development and professional accomplishment. Minimum Qualifications: The department is seeking applicants with a PhD in Information Systems, Computer Science, or a related field, and we expect the candidate's PhD to be completed by June 2023. Special Instructions to Applicants: For full consideration, candidates should submit the following as part of the application: Curriculum Vitae Cover Letter A list of up to five papers that collectively represent your best work Diversity Statement: The diversity statement should be one-to-two pages and speak to your experience with diversity (i.e., gender, race, ethnicity, age, religious or other backgrounds) and/or inclusion (all members of an organization are valued, respected, and have influence) and how it relates to your research, teaching, or service. Bentley University recognizes that your individual exposure to diversity is a function of your background. We value those from relatively homogenous cultural contexts as well as those from diverse cultural contexts, whether in the U.S. or internationally, where diversity may take on different forms. List of three references. Names and contact information for three references are required upon application. Bentley will contact these confidential references for those candidates moving forward in the process. For full consideration, please submit your application by September 15, 2022. To support an equitable process and achieve the widest possible reach for our search, we will conduct all initial interviews by Zoom after the deadline. For additional information about this position, please contact Heikki Topi (htopi@bentley.edu). Bentley University requires references checks and may conduct other pre-employment screening. DIVERSITY STATEMENT Bentley University strives to create a campus community that welcomes the exchange of ideas, and fosters a culture that values differences and views them as a strength in our community. Bentley University is an Equal Opportunity Employer, building strength through diversity. The University is committed to building a community of talented students, faculty and staff who reflect the diversity of global business. We strongly encourage applications from persons from underrepresented groups, individuals with disabilities, covered veterans and those with diverse experiences and backgrounds. Apply Here PI187763992
  • Seattle, Washington, The Data Scientist will be a subject matter expert in guiding major analytics efforts across the organization. Time will be spent developing junior analysts within the organization to ensure that bench strength is developed and that a data-driven culture is supported throughout Darigold. As part of the Supply Chain Design Team that focuses on operations research, statistics, modeling, data analysis to inform the senior leadership team on opportunities in the physical network and processes. The Data Scientist will be highly visible while creating solutions for a complex, vertically integrated supply chain. You will have the opportunity to not only present findings directly to decision makers but also help transition into automated decision support systems. As part of a small, focused team, you will collaborate on developing tools and standards to improve decision making and productivity. What You Will Do Manage large amounts of data specific to Supply Chain analytical projects, problem solving, and decision support. Apply practical logistics and supply chain knowledge to replicate physical systems. Develop analytical models related to facility location, distribution flow, vehicle routing, production scheduling, resource allocation, capacity planning and inventory strategy using open source/commercial solvers or internally developed algorithms. Develop simulations to help answer challenging questions on complex processes at plants. Identify, define, and scope areas/problems requiring constant decision making that can benefit from decision support systems. Lead efforts in the design, development, and deployment of decision support systems. Expand Supply Chain Design service offerings to push for more data-driven culture. Create clear, concise, and insightful data-driven presentation materials and communicate (both written and verbal) to a variety of audiences at all levels within the business. Collaborate across business functions and focus on driving a data-driven outlook What You Bring: Masters in Industrial Engineering, Systems Engineering, Operations Research, or closely related field. 5+ years of experience creating data-driven solutions using Optimization, Simulations and Statistics. Experience in Supply Chain and Manufacturing a strong plus. Nice to Have’s Solid understanding of Optimization Theory and Methods accompanied by expertise in open-source or commercial solvers such as Gurobi, or Lamasoft Supply Chain Guru, CPLEX and Xpress. Deep expertise in formulating Linear and Mixed Integer Programming models, understanding of solve performance trade-offs between formulations. Understanding of discrete event systems accompanied with experience in open-source simulation frameworks. Development experience in at least one programming language (Python, C++, Java) and understanding of Object-Oriented Design. Experience with relational databases such as SQL Server and MySQL. Experience with visualization tool such as Power BI, Tableau Experience designing, developing, and deploying decision support systems a plus. Experience with cloud technologies and services a plus. Education, Experience and Certifications • Master’s in Industrial Engineering, Systems Engineering, Operations Research, or closely related field. • 5+ years of experience creating data-driven solutions using Optimization, Simulations and Statistics. • Experience in Supply Chain and Manufacturing a strong plus. Benefits of Working at Darigold We understand that as an employee, benefits that support you and your family in and out of work are important. We are proud to offer eligible positions a competitive total rewards package – that includes: Employer 401K contribution of up to 9% Comprehensive medical, dental & vision benefits Employer paid life & disability coverage Paid time off and paid Holidays 8 weeks paid paternal Leave Education assistance Flexible (hybrid) working arrangement Community giving through matching donations Access to great dairy products & participation in our employee butter purchase program Our Commitment to Diversity Achieving our vision to Lead Dairy Forward requires cultivating and supporting a team with varying backgrounds, experiences, and perspectives. We are committed to providing a workplace based on mutual respect where all employees feel included and can bring their best and authentic selves to work every day. We are proud to be an Equal Opportunity Employer and Affirmative Action Employer. We welcome all qualified applicants without regard to race, color, national origin, sex, gender identity and expression, age, sexual orientation, veteran status, disability, marital status, creed, religion, genetic information, or any other characteristic protected by federal, state, or local law. As a condition of employment applicants offered a role will be required to successfully pass our pre-employment background screen, receive a negative drug screen result & confirm eligibility to work in the U.S. We participate in E-Verify - please follow the links for details, English / Spanish & view our Right to Work Statement, English / Spanish . depending on the level of experience and tool knowledge, the salary range for this role is $115-136,000.00
  • Milwaukee, Wisconsin, On behalf of the Medical College of Wisconsin (MCW), CareerPhysician, a leader in executive search and leadership development for academic medical centers nationally, is pleased to inform you of the inception of an international search for a visionary leader who will serve as the inaugural Director for the newly created Data Science Institute (DSI). This is a rare legacy leadership opportunity to establish a new institute and establish the MCW mission, vision and strategy for data science that will serve as the foundation of research, education, and patient care. With robust commitments to resources and infrastructure, we believe this opportunity is among the most substantial executive leadership opportunities available in data science today. The Medical College of Wisconsin (MCW) seeks leaders who align with a highly collegial culture committed to diversity and inclusion. Candidates should possess high emotional intelligence, proven relationship development skills in highly matrixed organizations, entrepreneurial skills and instincts, and a proven track record of leading teams of data scientists who collaborate across university, medical center and health system partnerships engaged in a comprehensive academic mission. Candidates must hold MD, MD/PhD, PhD or ScD in an appropriate data science or biomedical informatics discipline. The successful applicant will possess extensive experience in data science within a life sciences framework and the academic accomplishments that would qualify them for an appointment at the Associate Professor or Professor level at the Medical College of Wisconsin. Key Opportunity Highlights: • Opportunity to build the institute team composed of faculty, administrative and technical support staff to drive the mission of the institute and achieve its objectives to become a leading Data Science community nationally and internationally.  • Lead in the creation and implementation of a Data Science Institute strategic plan and vision that will guide MCW’s data science research, educational, and service missions into the future. • Sources of Data: Froedtert Health, Children’s Wisconsin, Versiti Blood Center of Wisconsin, Clement J. Zablocki VA Medical Center, Center for International Blood and Marrow Transplant Research, Biomedical Informatics of Clinical and Translational Science Institute, Clinical Research Data Warehouse of Clinical and Translational Science Institute. • Data Analytic Resources: Center for International Blood and Marrow Transplant Research, Clinical and Translational Science Institute, Research Computing Center, Genomic Sciences and Precision Medicine Center, Center for Imaging Research, Epidemiology Data Resource Center, Biostatics Core Services including Artificial Intelligence and Machine Learning, Institute for Health and Equity, Center for Advancing Population Science, Children’s Research Institute, Inception Health, Froedtert Enterprise Analytics, and Regional resources including the University of Wisconsin-Milwaukee, Marquette University and Milwaukee School of Engineering. • Intellectual Resources: Intellectual Community in Southeast Wisconsin, including University of Wisconsin-Milwaukee, Marquette University, Milwaukee School of Engineering. • Work in a thriving academic environment with dynamic and diverse expertise in all areas of data science and leverage the academic, clinical, and research ecosystems to drive the value of the Data Science Institute at scale. • Establish and lead an institute that is at the forefront of data science research and drives forward the discipline of data science. • Enable and expand the application of data science to elevate research and clinical excellence across the institution. • Build on existing and create new interdisciplinary clinical and research efforts. • Strategically recruit team members, including Faculty, Engineers, and Post-Doctoral students, to drive the mission and the objectives of the institute. • Create a Data-Driven culture in research, medicine, and care delivery. • Expand on the current ecosystem to drive the Data Science institute strategy and competitive advantage. • Develop MS and PhD degree programs and certificate programs in collaboration with MCW departments and institutional partners. The Medical College of Wisconsin (MCW) is the state’s only private medical school and health sciences graduate school. MCW has the largest physician group in Wisconsin and the 14th largest physician group practice in the U.S. Approximately 1,650 MCW physicians and 800 nurse practitioners, physician assistants, and other healthcare practitioners care for more than 540,000 patients of all ages annually. The core of everything we do at the MCW is academic medicine, which brings together scientists, clinicians, students, and community members to solve challenges in health and society. MCW is a diverse group of thought leaders collaborating to build a healthier world. Every study we conduct, and every patient we see, leads to new learning and a continuous cycle of life-changing knowledge. Application review will begin immediately and continue until the position is filled. Nominations and applications, including current curriculum vitae and a cover letter stating qualifications and reasons for interest in the role, may be submitted to Wesley D. Millican, CEO and Physician Talent Officer, CareerPhysician, C/O Kerry Henry at Kerry@careerphysician.com. All interactions will remain confidential, and no inquiries will be made without the consent of the applicant. We are dedicated to equity and diversity principles and particularly encourage those of diverse backgrounds to apply. The Medical College of Wisconsin is an equal opportunity employer. Applicants for employment whose qualifications are commensurate with anticipated job responsibilities and position requirements will be considered and treated equally without regard to race, color, religion, sex, national origin, age, weight, height, marital status, sexual orientation, veteran status, gender identity and/or expression, disability, or any other legally protected characteristic.
  • New York, New York, Senior Associate, Customer Consulting (Multiple Positions), PricewaterhouseCoopers Advisory Services LLC, New York, NY. Assist clients with leveraging important digital trends and tools to integrate sales, service and operations in a way that leads to measurable business results. Develop marketing strategies and operating models, portfolio and brand management and improve client channel strategies. Help clients build bridges between the digital and analog mediums, delivering personal and contextual experiences powered by technology and analytics, and drive the total experience by engaging the customer, product, partner and employee experiences. Assist the Manager with performing first-level review of client deliverables for quality, accuracy and relevance. Keep leadership informed of engagement progress and issues. Answer questions and provide guidance to less-experienced staff.   40 hrs/week, Mon-Fri, 8:30 a.m. - 5:30 p.m.      MINIMUM REQUIREMENTS :   Must have a Bachelor’s degree or foreign equivalent in Business Administration, Business Management, Information Systems, or a related field, plus 3 years of related work experience.   In the alternative, the employer will accept a Master’s degree or foreign equivalent in Business Administration, Business Management, Information Systems, or a related field, plus 1 year of related work experience.   Must have at least 1 year of experience with each of the following:   - Analyzing customer economics, business performance and cost to serve while utilizing one of the following strategy and technology: Workforce, Analytics, Personalization, Campaign Management, Customer Data Platforms, DMP, Ad Technology, Testing and Optimization, and e-Commerce; - Understanding customer trends in the B2B and B2C space, as well as across industries; and - Developing and implementing Go-To-Market models, including channel mix and partnerships, product and service bundling, sales organization models and value propositions.   Travel up to 80% of the time is required.   Please apply by mail, referencing Job Code NY3381, Attn: HR SSC/Talent Management, 4040 West Boy Scout Boulevard, Tampa, FL 33607.

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