The mission of the INFORMS Service Science Section is to promote and disseminate research and applications among professionals interested in theory, methodologies, and applications in service science, which cuts across the fields of service business strategy and modeling, service operations research and management, information systems, marketing science and analytics, management science, e-commerce and e-business, industrial engineering, and social and cognitive science.
Our key initiatives include:
1. Recognizing Outstanding Research
We award three Best Paper Awards annually. Finalists for paper awards are featured in flash video talks to showcase their impactful research. They are also invited for fast-track consideration in the Service Science journal.
2. Empowering the Next Generation of Scholars
We organize doctoral consortiums to provide essential guidance to PhD students on navigating academia, from research and publishing to career planning and conference preparation.
3. Global Engagement and Knowledge Sharing
We hold the INFORMS Conference on Service Science to expand the reach and impact of service science worldwide. We have also started to invite well-known scholars to run our online forum to create a virtual space for knowledge exchange and collaboration.