The mission of the INFORMS Section on Service Science is to promote and disseminate research and applications among professionals interested in theory, methodologies, and applications in Service Science, which cuts across the fields of service business strategy and modeling, service operations research and management, information systems, marketing science and analytics, management science, e-commerce and e-business, industrial engineering, and social and cognitive science.

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  • California, This position is for the Manager, Technology in the Customer Service Division at Burbank Water and Power. This position will report directly to the Assistant General Manager of Customer Service and will be responsible for defining a strategic technology roadmap to improve the customer experience for BWP’s customers. This includes maintaining and implementing technology related to the utility Customer Information System (CIS), Meter Data Management System (MDMS), online payment and utility usage portals. This position is also expected to lead the efforts in implementing business process improvements to gain efficiencies within the division and overseeing system training and documentation. Under general direction, to plan, supervise, and manage an operational technology (OT) or information technology (IT) section or division for the utility or City; to plan, coordinate, direct, design, build, configure, maintain, enhance, and decommission systems and technology; and perform related duties as required.   Essential Functions   Plans, organizes, directs, designs, and manages the architectural planning, development, and implementation of complex operational technology programs and projects, including complex systems, procedures, standards, and policies; manages multiple OT and/or IT critical business and infrastructure systems for a modern utility and City, such as, but not limited to Geographic Information Systems (GIS) and other geospatial technology, Customer Information Billing Systems (CIS), Advanced Metering Infrastructure (AMI), Supervisory Control and Data Acquisition (SCADA) systems, Industrial Control Systems (ICS), critical communication networks, fiber optic, municipal wireless and broadband services, Enterprise Resource Planning (ERP) solutions, and Digital Experience (DX) solutions; manages and provides strategic and tactical oversight for physical and cyber security risk management programs and compliance standards, such as, but not limited to National Institute of Standards and Technology (NIST), North American Electric Reliability Corporation – Critical Infrastructure Protection (NERC-CIP), Payment Card Industry (PCI), Service Organization Control (SOC), physical and electronic security controls, identity and access managements, and incident response and recovery; serves as trusted business partner and advisor to other City departments and business units for the delivery of technology and cyber-security solutions; drives the resolution of issues regarding applications, technology services, communications networks, control systems, computer systems, and/or data storage systems; directs enterprise data architecture, integration, and data pipeline strategy; enforces compliance and safety standards applicable to the operation of a modern utility and City; drives lifecycle management of a vast array of digital products and systems; participates in various project teams and agile teams, overseeing technical staff resource allocation and scheduling; ensures the creation of technical documentation; prepares and maintains records, reports, and project specifications; drives continuous process improvements leveraging Lean Six Sigma and Scaled Agile practices to ensure stakeholder satisfaction; leverages Design Thinking principles to develop customer empathy, engages in creative problem solving, and drives digital product innovation; coordinates projects with contractors, vendors, service providers, and outside agencies regarding project requirements, cost effectiveness, and quality assurance; ensures coordination of all operational systems; manages a variety of administrative duties including budgeting, cost control, and purchasing; supervises, trains, and evaluates employees; makes effective recommendations regarding hiring, promotions, and transfers; effectively recommends disciplinary action as needed, up to and including termination; drives on City business.   Minimum Qualifications   Employment Standards:   Knowledge of principles and practices of organizational leadership and business administration; principles and practices of OT or IT management; physical and cyber security policies, standards, procedures, and related infrastructure and data analysis; computer architecture and application infrastructure; data integration platforms, architecture, and design; contemporary technology standards, hardware, software, cloud platforms, frameworks, and software development; system administration, including the configuration and administration of networks, firewalls, routers, switches, and intrusion detection and prevention; design and maintenance of industrial controls systems (ICS) and automation systems; principles and practices of design and development of wireless mesh and mission-critical communication networks and infrastructure specific to a utility and commercial internet service provider networks; utility specific critical infrastructure systems such as CIS, AMI, geospatial technology and SCADA systems; wide area, wireless, and fiber optic network systems; business applications, such as, but not limited to ERP, Enterprise Service Bus (ESB), Service-Oriented Architecture (SOA), Application Programming Interface (API), and web services; contemporary data, process integration, and data management solutions; contemporary operating platforms, cloud technologies, and enterprise software applications relative to a modern computing infrastructure; contemporary programming languages; compliance standards and practices such as NERC-CIP, NIST, and International Electro-Technical Commission (IEC); common principles and frameworks, such as, but not limited to, Information Technology Infrastructure Library (ITIL) and Scaled Agile Frame (SAFe); principles and frameworks of Agile and Waterfall project management; principles and practices of Lean Six Sigma; principles and practices of Customer Centric Design Thinking; principles and practices of Digital Product Management; principles and practices of project management, budgeting, and effective cost control; principles and practices of sound personnel management and supervision; sound writing, spelling, grammar, and punctuation. Skill in developing leadership and fostering a teamwork environment; exercising independent judgement and decisions based on standard policy and procedures.  Ability to conceptualize long-term business goals and develop and manage paths to accomplish those goals; organize and prioritize tasks; plan, create, and follow complex and detail-oriented project plans and documentation; analyze complex administrative and technical problems and develop effective solutions; troubleshoot hardware and software issues; demonstrate strong organizational, analytical, and problem-solving skills; lead, coach, instruct, and motivate employees; analyze, comprehend, and apply administrative, departmental, and City policies, procedures, and regulations; communicate effectively, both orally and in writing; prepare clearly written reports, and other documents, diagrams, and presentations; lead a diverse group of technical and non-technical professionals; establish and maintain effective working relationships with officials, supervisors, fellow employees, contractors, vendors, service providers, and the public.  Education/Training:  Any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary for acceptable job performance as determined by the City. Example combination includes, but is not limited to graduation from an accredited college or university with a bachelor’s degree in computer science, information technology, electrical engineering, finance, business management, or a closely related field and seven years of professional experience in technology and cyber security management and familiarity with industrial control systems, including at least three years at a supervisory level. License & Certificates:  A valid California Class “C” driver’s license or equivalent at time of appointment. All required licenses and certificates must be maintained throughout employment in this classification.   Supplemental Information   Desirable Qualifications : Certifications, such as, but not limited to Project Management Professional (PMP), Project Management Institute Agile Certified Practitioner (PMI-ACP), Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), Certified Information Security Manager (CISM), Cybersecurity and Infrastructure Security Agency (CISA), SAFe Program Consultant (SPC), Scrum Master, Lean Six Sigma Green Belt, Design Thinking, and Agile project/program management methodologies.
  • Davidson (County), Tennessee, Manager of Data Science to provide services in Davidson (County), Tennessee. The Manager of Data Science is a technical, managerial position responsible for providing technical and organizational leadership to deliver Data Science products. They will engage with Department leadership to align long-term machine learning and artificial intelligence initiatives with product roadmaps and business requirements, guiding the planning, development, and implementation of components within the Data Science team. Key Responsibilities: Manage & mentor team of Data Scientists, Deliver new AI & ML projects; enhance current products, Lead in AI & ML tool advancements, Aid & lead in ML tech. adoption, Architect & manage systems for data, AI, & ML products, Provide leadership for Agile & prod. lifecycle; ensure quality, Deliver MLOps using CI/CD pipelines, Manage streams with tools like Azure Boards, Partner with tech. teams for ML products, Manage industry & academia partnerships, Build apps using ML, Deep Learning, Stat. Modeling, & Containerization, Manage Google Cloud using IaC like Terraform, Build & Manage apps via containerization. Up to 25% travel to hospitals & and HCA facilities for the purpose of engaging teams on data sci. & tech and Facilitating collaboration & and guiding data-driven solutions in departments. Send CVs to HCA Healthcare, Lisa.Reyes@hcahealthcare.com or Andrea.Berkovsky@hcahealthcare.com
  • Elk Grove, California, The City of Elk Grove is currently accepting applications for Assistant Engineer/Associate Engineer $83,989.00 - $130,729.00 annually + excellent benefits Assistant Engineer: $83,989.00 - $112,567.00 Annually Associate Engineer: $97,542.00 - $130,729.00 Annually If you are someone who wants to make a direct impact in the work they do, naturally embraces working in a team-based environment, is organized and resourceful, and understands the importance of tact and diplomacy when serving the public, consider a career with the City of Elk Grove Public Works Department! The Public Works Department's Capital Improvement Program and Engineering Services Divisions are currently looking for skilled individuals and encourage Licensed and aspiring Engineers with relevant experience to apply! See below for additional details about the positions available. Capital Improvement Program (CIP) Division - multiple positions available The CIP Division oversees the design, permitting, bidding and award of the City's CIP projects. The CIP contains several exciting and challenging projects including large roadway segments with new bridges, roundabouts, and roads, new freeway interchanges and pedestrian overcrossings, active transportation enhancements, complete streets, drainage, and facilities projects. The division is looking to fill multiple Associate Civil Engineer and Assistant Engineer positions. The selected candidates will have experience in professional engineering assignments in design development and delivery of public works infrastructure projects, requiring expertise in multiple civil engineering-related functions; knowledge of architectural and facility project development, principles and practices of planning, design, and construction as applied to public works projects; and is experienced with processes and procedures associated with federal and state funding requirements, and applicable federal and state laws and standards governing construction of public works projects. Engineering Services Division - one position available The Engineering Services Division is comprised of the Construction Management, Public Works Permits, and Drainage Engineering Sections. The division has an immediate opening for an Associate Civil Engineer in the Construction Management Section. The Construction Management Section is responsible for delivery of the City's CIP projects from construction contract award through completion of the construction phase and transition to operations and maintenance. The ideal candidate will have a strong foundation in budgeting, scheduling, and contract management. As the liaison between various stakeholders including architects, engineers, contractors, and clients, exceptional communication and negotiation skills are essential. The successful candidate will demonstrate a proven ability to work with cross-functional teams, ensuring quality, safety, and compliance with the plans and specifications. The incumbent will report to the Senior Civil Engineer responsible for Construction Management, will assist in the project delivery process and act as the Resident Engineer for assigned projects. The ideal candidate's role demands an analytical thinker and a decisive problem-solver, committed to delivering projects on time and within budget, while fostering a collaborative and positive work environment. Tentative Recruitment Timeline (subject to change) Filing Deadline: 11:59 PM on October 22, 2023 Oral Board Interviews: November 2, 2023 (virtual) Selection Interviews: November 7, 2023 (in person) For a complete job description, further details about our benefit package and to apply, please visit our website at: elkgrovecity.org/jobs . Human Resources Department 8401 Laguna Palms Way | Elk Grove, CA 95758 | 916-683-7111 elkgrovecity.org Copyright ©2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-a00786ee39d35d41a28cc3a866e3a826
  • Charlotte, Connecticut, We are seeking applicants for a tenure-track position #003754 at the assistant professor level in big data, data science and data analytics. We are primarily interested in the candidates with the domain expertise in one or more of the following areas: energy, healthcare, transportation, supply chain and financial services and who can teach R (with data mining) and Python (with Data warehousing/SQL). Applicants must hold a Ph.D. degree in Engineering or another closely related field, such as Computer Science and Statistics. The successful candidate will be expected to demonstrate abilities 1) to conduct sustainable funded research in Operations Research with application(s) to healthcare, humanitarian aid, energy, transportation and/or advanced manufacturing. 2) To publish scholarly articles in reputed journals in the research area. 3) to effectively teach graduate and undergraduate courses, 4) to render services within and outside the university, 5) to operate within and help create an inclusive environment that facilitates student learning and development. The successful candidate will be expected to develop a funded research program that complements and supports multidisciplinary research efforts in transformational energy systems, transportation and advanced mobility, digital manufacturing, and smart and sustainable cities. We are particularly interested in those with experience in leveraging artificial intelligence, machine learning, big data, cloud/edge computing, cybersecurity, etc. to address today’s engineering challenges. Student advising, supervision of student project teams, course assessment, and other administrative assignments are also required duties. Candidates must be able to work independently as well as with a diverse team, demonstrate excellent leadership, organizational, and communication skills, and be able to multi-task in a fast-paced environment to serve a diverse student population as well as faculty, alumni, and employers. The starting date for this position is August 2024. Review of applications begins immediately and continues until the position is filled. Only electronic application submissions through https://jobs.charlotte.edu/postings/52324 will be accepted. Please include a cover letter (that indicates how the candidate meets the items identified in the advertisement), a curriculum vitae, a one-page statement of research, a one-page statement of teaching, and a list of three references. The finalist is subject to a criminal background check. For questions, contact: Industrial and Systems Engineering Faculty Search Committee at hong@uncc.edu . We strongly support diversity among students and colleagues; therefore, we are actively seeking applicants who can contribute to the Department, College and University Diversity Plans. As an EOE/AA employer and an ADVANCE Institution that strives to create an academic climate in which the dignity of all individuals is respected and maintained, the University of North Carolina at Charlotte encourages applications from all underrepresented groups.
  • Raleigh, North Carolina, Job Summary The Strategy and Services Division is responsible for leading corporate strategic planning efforts for the company and providing value-added services to ElectriCities’ member electric utilities. The Division provides a range of services to ElectriCities members and is responsible for assessing members’ ability to provide competitive retail offerings and identifying strategic areas of need for Members in providing these offerings. While monitoring the effectiveness of our Members retail offerings through a variety of surveys and data collection, the division also develops programs to augment the efforts of the Members where there are gaps. The Division advocates for action amongst the Members through strategic messaging that is conveyed through conferences, training, regional meetings, and other outreach. The Manager, Grid Innovation is responsible for the provision of technology solutions for ElectriCities members. This role will collaborate with departments in the Strategy and Services Division and across ElectriCities to ensure that the technology programs that are provided to our members address industry challenges. This role has supervisory responsibilities over the Grid Innovation Department Primary Responsibilities Advise the Chief Strategy Officer on industry trends related to electric utility technology, and renewable and clean energy programs. Maintain overall responsibility for the development, maintenance, and execution of the Member Services Strategic Technology Roadmap (STR). Work with consultants for input on technology trends and develop ElectriCities’ position on retail customer trends and segmentation. Develop, lead, and execute ElectriCities’ technology programs, to include product definition and customer requirements, proposal development, contract origination and management, and customer service and satisfaction. Manage the program definition, roll out, and assessment of existing and new Member Services technology and renewable programs, which include Advanced Meter Infrastructure (AMI), Customer Information Systems (CIS), financial systems, Geographic Information Systems (GIS), retail revenue enhancement, retail renewable programs, distributed energy resource programs, and other technology solutions. Maintain overall responsibility for renewable energy strategy: Oversee compliance with all aspects of the North Carolina Renewable Energy and Energy Efficiency Portfolio Standard (REPS). Manage origination of all renewable energy contracts. Advise Power Agency Participants on issues related to customer-owned renewable generation, including net metering. Assist in the development of renewable energy policy positions. Research, establish, and implement distributed energy resources (DER) programs. Lead efforts for developing multi-utility federal and state grant proposals for ElectriCities members in the areas of technology deployment. Manage and promote ElectriCities’ North American Electric Reliability Corporation (NERC) compliance program on behalf of Non-Power Agency Members of ElectriCities. Maintain the responsibility for the completion of all documentation and forms necessary to ensure that ElectriCities’ members are compliant with all required NERC standards. Lead and/or provide assistance to various teams comprised of Members’ staff and internal staff. These teams include the Operations Standards Team, Utility Directors Advisory Committee, ElectriCities conference planning teams, and various vendor user groups. Establish and maintain relationships with various industry partners, academic partners, and member organizations such as Utility Analytics Institute, E4 Carolinas, Universities, etc. Provide input on technical training for Members based on needs and requests. Topics could include electricity 101, distribution equipment, smart grid, billing systems, and other topics as requested by Members. Develop and maintain department business plan and budget projections and maintain responsibility for adhering to department budget. Provide managerial leadership for the Grid Innovation Department, and manage all issues related to budget, business plan, and personnel management. Foster an environment of teamwork in order to effectively coordinate with other ElectriCities departments and personnel. Perform other duties as may be assigned. Job Requirements Physical Requirements The Manager, Grid Innovation must maintain the physical condition necessary to perform tasks in an office setting such as operating a personal computer, keyboard, and other peripheral equipment. Frequent travel within the state of North Carolina and periodic travel within the U.S. for training and development purposes is required. Controls The employee is directly accountable to the Chief Strategy Officer who will have supervisory and administrative oversight. The employee’s success depends upon close coordination and cooperation with several key groups, including city managers and utility directors, and other departments within ElectriCities. This position is exempt from the overtime provisions of the fair labor standards act. Qualifications An undergraduate degree from a four-year college or university. A degree in Engineering, Mathematics, the sciences, Computer Science, or equivalent and 5 years of related utility or business experience is required. An advanced degree along with a balance of technical, program management and business skills are preferred. The ability to work with the staff of members, trade associations, and public power staff. The individual should also be self-motivated and able to complete work without supervision, and independently create programs to aid the Members. The ability to communicate clearly in written and verbal form. Strong strategic and tactical analytical capabilities, including the ability to develop and manipulate financial models, the ability to diagnose and implement solutions for members, and the ability to assess the impact of specific programs for members. Willingness to travel to Member cities and other locations, as needed. Some overnight travel will be required. Flexibility and willingness to work outside of normal business hours is required. The capability of providing managerial leadership to a professional staff. We offer challenging and rewarding careers in a family-friendly culture, a competitive compensation, benefits, and rewards package, as well as career development opportunities. ElectriCities is an Equal Opportunity Employer. About ElectriCities ElectriCities of North Carolina, Inc., is the membership organization that provides power supply and related critical services to over 90 community-owned electric systems in North Carolina, South Carolina, and Virginia—collectively known as public power. ElectriCities manages the power supply for two power agencies in North Carolina and provides technical services to assist members in operating their electric distribution systems. ElectriCities also helps these locally owned and operated public power providers thrive today and in the future by delivering innovative services, including legislative, technical, communications, and economic development expertise.

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