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The mission of the INFORMS Section on Service Science is to promote and disseminate research and applications among professionals interested in theory, methodologies, and applications in Service Science, which cuts across the fields of service business strategy and modeling, service operations research and management, information systems, marketing science and analytics, management science, e-commerce and e-business, industrial engineering, and social and cognitive science.

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JOBS OF INTEREST TO SERVICE SCIENCE

  • Wenzhou, China, Wenzhou-Kean University Assistant/Associate/Full Professor in Business Analytics Along with NYU Shanghai and Duke University Kunshan, Wenzhou-Kean University (WKU) is one of only three full legal-person Sino-American universities with all English instruction approved by the Ministry of Education in China. We invite research-oriented applicants for full-time tenure track positions at the rank of Assistant or Associate Professor in Management with an emphasis in Business Analytics to begin in Fall 2021. Successful candidates would conduct scholarly research, perform services, and teach in Business Analytics and related fields such as HR/People Analytics, Management Science, Operations; MIS; and other general management and other upper-level courses. Minimum Qualifications: Doctorate degree in Data and Business Analytics/MIS/ HR/People Analytics or related fields. Exceptional ABDs with teaching and research experience may be considered. Publications in high-quality, peer-reviewed journals  Specific Requirements: Knowledge of working with popular analytics software tools and languages commonly used in industry such as SAS, IBM SPSS Modeler, Python, R, Tableau. Applicants with teaching, research and/or practice interests and experience in application of Data and Business Analytics including HR/People Analytics, Enterprise Resource Planning (ERP), Industry 4.0, and Internet of Things (IOT) within the context of the above areas are strongly encouraged to apply. To receive full consideration by the search committee, candidates need to submit a cover letter, CV, research statement, unofficial transcripts and contact information for three references by email to: Search Committee Chairperson at wkucbpm@wku.edu.cn . Official transcripts for terminal degrees and three current letters of recommendation are required before appointment.  WKU sits on over 500 beautiful acres with a new state-of-the-art facility (http://www.wku.edu.cn/en/cbpm/). A city of 9 million people, Wenzhou is only one hour by plane and just over three hours by high-speed train from Shanghai and Hong Kong. Business faculty positions at WKU offer: Highly competitive salaries that are multi-year Tax-Free for citizens of countries such as the U.S.A. Generous home leave, housing, schooling, and relocation allowances, as well as 8% front-load retirement benefits with immediate vesting. Research funding A collegial environment The opportunity to teach high quality students with half of them go to the graduate schools at Top 50 Universities in the world. Wenzhou-Kean University is an Equal Opportunity Employer  
  • Appleton, Wisconsin, Water-Right / Appleton, WI Water-Right, Inc., based in Appleton, Wisconsin, is A. O. Smith's water quality solutions provider with a complete line of residential and commercial products and systems for a wide variety of applications, including solutions for problem well water. Water-Right products are sold under the Evolve®, WaterCare®, Sanitizer Series®, Impression Series® and CustomCare® product brands. In addition to its advanced and innovative product solutions, Water-Right also has a retail facility, Water-Right Services, and a state-certified lab, Clean Water Testing LLC™, specializing in water analytical services. What You Will Do As the Customer Service Technical Rep, you will be responsible for providing technical/trouble shooting assistance, general product information, warranty assistance, and limited parts order processing on product that requires extensive product knowledge. Our primary customers are wholesalers (Plumbing and Pump and Well),plumbers, well drillers/pump installers, water treatment professionals, general contractors, service professionals, facility maintenance personnel, architects, engineers and other professionals responsible for ensuring equipment is specified and serviced properly. You will assist callers in repairing existing equipment or replacing equipment when needed and provide Technical Support of equipment ranging from residential to industrial, with cost of equipment serviced ranging from $2,000 to over 100K, often with multiple units on site. In addition, you will recommend water treatment systems for residential, commercial, and industrial applications. You will primarily work with design engineers, designing water treatment systems for commercial/industrial installations such as hospitals, hotels, and restaurants. What You Will Be Responsible For Often serves as the main contact to our company for water treatment questions and equipment information Receives calls about treatment equipment and techniques. Providing water analysis interpretation and product recommendation Trouble shoot equipment problems in the field and direct proper repair procedures recommending parts. Assist with sizing water treatment based on facility size and water usage. Assisting with installation procedures. Referring homeowners and potential customers to dealers and distributors for water treatment sales and service. Quote specific commercial/industrial water treatment equipment utilizing engineered drawings and specs provided by customers. Perform audits and modifications when needed on bill of materials for equipment builds. Perform quality control functions and programming inspections on all commercial and industrial equipment before it leaves Water-Right. Work internally on product improvement and advancement of new and existing products. Test and vet out issues that are identified either internally or through feedback of dealers and distributors Provide technical data to internal Marketing Department for literature, and spec sheets on equipment. Provide specifications of equipment to caller inquiries. Check availability of parts for dealers and distributors to assist in order entry. Other responsibilities may be assigned as necessary What You Will Bring Bachelor's degree preferred, but not required Minimum of 3 years of related work experience and training is required Experience in installation, sizing, repair, troubleshooting. Knowledge of water chemistry, pumps and wells Excellent communication skills; verbal and written Strong financial and business acumen Computer literacy, typing and navigation skills: Ability to navigate between applications (often within one call) including but not limited to ASI, Sales Force, In Contact, multiple order processing systems (portals, GUIs, etc.), SAP, warranty processing, and more
  • Atlanta, Georgia, CDC established the 2-year Steven M. Teutsch Prevention Effectiveness Fellowship to address ongoing public health demand for rigorous health economics-based inquiry through the recruitment, internal placement, and professional development of public health economists. Prevention effectiveness and public health economics assess the impact of public health policies, programs, and practices on health outcomes by determining efficacy, effectiveness, and efficiency through the use of econometric, decision, simulation, operations modeling, and analytic methods. CDC is recruiting approximately 10 fellowship positions for 2021.  The starting annual salary is approximately $86,000 plus benefits. The application period is 9/21/2020 to 1/22/2021. The 2021 class begins 8/16/2021. Interested individuals apply online at: https://www.cdc.gov/pef/  Please direct questions to: PE Fellowship Program Coordinator, 404-861-3882 or PEF@cdc.gov . All applicants receive equal consideration without regard to race, religion, color, national origin, gender, political affiliation, age, sexual orientation, or any other non-merit factors. CDC maintains a smoke-free environment. Applicants must have a doctoral degree in economics, health services research or related health sciences, industrial engineering, operations research, public policy, or related quantitatively-oriented fields. Doctoral degree requirements must be completed by 7/23/2021. Plus Benefits
  • Springfield, Illinois, We are looking for a motivated and experienced engineer with preference given to candidates who have an interest in structural engineering to join our team. We are talented, trustworthy and skilled people who are passionate about what we do and enjoy providing personalized attention to our clients. Responsibilities Provide structural engineering design services. Perform specific and limited portions of broader assignments/projects. Apply standard practices and techniques in specific situations, adjust and correlate data, recognize discrepancies in results and follow standard office procedures. Work directly with clients and project managers to deliver the highest quality possible, on time and on budget. Work in a team environment and learn from fellow staff engineers, project engineers, environmental scientists and project managers. Draft reports, prepare plans, assist with specifications and make preliminary selections of equipment. Work with clients to obtain data or share information. Build and develop leadership skills that build autonomy. Qualifications Bachelor's in Civil Engineering or Structural Engineering from an accredited institution. 2+ years of work experience in Structural Design of steel and concrete structures Licensed SE Knowledge of construction methods, materials and code requirements Professional experience in developing design/construction plans Familiar with structural engineering software Strong communication skills. Strong analytical and organizational skills. Ability to work under pressure and meet tight deadlines. Ability to work independently and in a team. Must be authorized to work in the U.S. Benefits Competitive salary, paid time off and holidays. Short-term disability, long-term disability, life insurance, AD&D and 401(k) provided. Medical, dental, vision, prescription, supplemental life insurance, AD&D, critical illness and accident coverage available. You will have plenty of opportunities to grow professionally at our progressive, fast-paced and flexible firm in an awesome work environment. Equal Opportunity Employer
  • Monterey, California, The Graduate School of Defense Management (GSDM) at the Naval Postgraduate School (NPS) invites applications for an open rank tenure-track position in Operations and Logistics Management. We are especially interested in candidates with an operations or supply chain management background. The position offers a competitive salary plus federal employee benefits (see http://www.opm.gov for benefits information).  The anticipated starting date is on or before September 2021.  Minimum qualifications: A PhD in operations management, management science, industrial engineering, or related field. Research record commensurate with the length of the professional experience. Evidence of aptitude to teach graduate students. Ability to successfully pass a security background investigation. While US Citizenship is not a requirement, it is considered in the hiring process.   Applications should include:  cover letter, curriculum vitae, and contact information for three references (letters are not required at the time of application).  Degree verification and letters of reference will be requested at later stages in the hiring process. The information submitted should include evidence of teaching and research abilities. All applications received will be acknowledged by e-mail.  Applications will be accepted until the position is filled.    Send applications to: Dean Keith Snider busapp@nps.edu   Salary is commensurate with qualifications and experience.  Applicants with foreign education will be required to select from a list of private organizations that are members of the National Association of Credential Evaluation Services, Inc. (NACES), which provide foreign education evaluations acceptable to NPS.    For additional information about GSDM, please refer to the website https://www.nps.edu/web/gsdm . The Naval Postgraduate School is an equal opportunity employer. For additional information about NPS, please refer to the website at  http://www.nps.edu .   NOTE: Veteran’s preference is treated as a positive merit factor for NPS faculty positions. You are strongly encouraged to indicate if you are a veteran in your application when applying to NPS positions and you must provide a copy of your signed DD-214 (member 4 copy), Certificate of Release or Discharge from Active Duty, or other acceptable documentation.  If you are currently an active duty military member, you are required to submit a statement of service printed on command letterhead and signed by the command. The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.). Please note: you will be ineligible if your statement of service is not submitted with your application or it shows an expected discharge or release date greater than 120 days from the date of application.   Additional Veterans’ information:  If you are not sure of your preference eligibility, visit the Department of Labor's website: http://www.dol.gov/elaws/vets/vetpref/mservice.htm .   For more veterans’ preference information, visit: http://www.fedshirevets.gov/job/vetpref/index.aspx .      

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