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Nationwide, WHAT IS THE  SMALL BUSINESS SELF EMPLOYED (SBSE) DIVISION? A description of the business units can be found at:  https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Small Business/Self Employed, Operations Support The following are the duties of this position at the full working level. Independently conducts, leads, or participates in studies of complex problems requiring considerable ingenuity to determine the methodological approach and identify the relevant factors for analysis. Responsible for defining the problems involved, formulating the overall concepts, evaluating findings, and recommending solutions. Selects and applies mathematics, economics, and/or statistics appropriate for solving operations research problems, such as the development of resource allocation models, data profiling, trend analysis, simulation, econometric projections, or classification models. Performs special studies of Service operations to identify mathematical applications to improve or enhance existing programs. Responsibilities in conducting these studies include determining the types of data to be collected, formulating study methodologies, recommending improvements to existing programs or processes, and analyzing data from a variety of sources. Conducts operations research using innovative analytical approaches and applies techniques in a creative manner to solve very difficult problems, enhance performance, or increase efficiency and effectiveness. Develops and applies research techniques for problem solving using data obtained from a variety of sources, both from within and outside the Service. Formulates methodological approaches in mathematical terms so they can be statistically tested to predict the probable impact on programs, processes, or resources. Requirements Conditions of Employment Telework Eligible Positions : Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period  to your assigned Post of Duty (POD) ) and supervisor's approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status.  As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management. Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. (Birth certificate showing birth in the U.S;  Unexpired  U.S. Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.S. Citizen (Form FS-240)) Undergo a review of prior performance/conduct and an income tax verification. Refer to "Get Your Tax Record" at  http://www.irs.gov/ ( https://www.irs.gov/individuals/get-transcript ) to check the status of your account, balance owed, payment history, make a payment, or review answers to tax questions. If you are not in compliance, you will be determined unsuitable for employment with IRS. Must successfully complete a background investigation, including a FBI criminal history record check (fingerprint check). Complete a  Declaration for Federal Employment  to determine your suitability for Federal employment, at the time requested by the agency. Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the  Form I-9 . Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. These  documents  must be  unexpired   original  or certified copies . The Fair Chance to Compete for Jobs Act prohibits the Department of Treasury and its bureaus from requesting an applicant's criminal history record  before  that individual receives a conditional offer of employment.  In accordance with  5 U.S. Code § 9202(c)  and  5 C.F.R § 920.201  certain positions are exempt from the provisions of the Fair Chance to Compete Act.  Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to the Department of Treasury by email at, FairChanceAct@treasury.gov. To learn more, please visit our page at:  Treasury.gov/fairchanceact. Qualifications Federal experience is not required. The experience may have been gained in the public sector, private sector or  Volunteer Service.  One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the time of referral: BASIC REQUIREMENT : Degree:  in operations research; or at least 24 semester hours in a combination of operations research, mathematics, probability, statistics, mathematical logic, science, or subject-matter courses requiring substantial competence in college-level mathematics or statistics. At least 3 of the 24 semester hours must have been in calculus. Evaluation of Education: The primary requirement of operations research work is competence in the rigorous methods of scientific inquiry and analysis rather than in the subject matter of the problem. Therefore, applicants should have sufficient knowledge of applied mathematics to understand and use the fundamental concepts and techniques of operations research methods of analysis. In addition, some positions may require knowledge of a specific subject area. Courses acceptable for qualifying for operations research positions may have been taken in departments other than Operations Research, e.g., Engineering (usually Industrial Engineering), Science, Economics, Mathematics, Statistics, or Management Science. The following are illustrative of acceptable courses: optimization; mathematical modeling; queueing theory; engineering; physics (except descriptive or survey courses); econometrics; psychometrics; biometrics; experimental psychology; physical chemistry; industrial process analysis; managerial economics; computer science; measurement for management; mathematical models in social phenomena; and courses that involved application of operations research techniques and methodologies to problems of management, marketing, systems design, and other specialized fields; or other comparable quantitative analysis courses for which college-level mathematics or statistics is a prerequisite. Courses in theory of probability and statistics are highly desirable but are not specified as minimum educational requirements because to do so would possibly exclude some applicants who would otherwise be well qualified. In addition to meeting the basic requirement above, to qualify for this position you must also meet the qualification requirements listed below: SPECIALIZED EXPERIENCE GS-14: Applicants must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 level in the Federal Service. Qualified experience is experience that demonstrated accomplishment of operations research project assignments that required a wide range of knowledge of mathematical/statistical reasoning requirements and techniques pertinent to the position to be filled. This knowledge is generally demonstrated by assignments where the applicant conducted operations research using well-established and innovative methods for identifying the probable causes of cost/workload variances and procedures for resolving variances and selected and applied mathematics, economics, econometrics and/or statistics appropriate to solving operations research problems, such as the development of computerized mathematical resource allocation models (e.g. simulation), regression models, econometric projections or workload forecasting models. For more information on qualifications please refer to  OPM's Qualifications Standards . Education For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to  Department of Education Accreditation page . FOREIGN EDUCATION:  Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click  here  for Foreign Education Credentialing instructions. Additional information A 1-year probationary period is required. Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer. If you are a male applicant born after December 31, 1959, certify that you have registered with the  Selective Service System  or are exempt from having to do so. We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled. The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under  Salaries & Wages . This is a non-bargaining unit position. Tour of Duty: Monday-Friday, Day Shift, Start and stop times between 6:00 am and 6:00 pm Alternative work schedule, staggered work hours or telework may be available. In the event that a building is closed due to rent management, new hires may be placed in a local commuting location. Relocation expenses - no The employment of any candidate, including a current employee or a new hire, selected for this position will be conditional on obtaining and maintaining a High Risk Security Clearance. Obtain and use a Government-issued charge card for business-related travel. This announcement will establish an inventory of applicants. The inventory will be used to fill approximately 2 vacancies throughout the next 6 months. Contingent upon funding and space requirements, one or more vacancies may be filled at the locations listed in this announcement as they become available. Applicants need to apply by the cutoff date(s) to be considered: Cutoff date(s):  4/2/2024.  This announcement may be amended to include additional cut-off dates within the  6 -month  period if needed, not later than 5 days prior to the additional cut-off date(s). to be considered. Though many locations may be listed, you will be limited to a maximum of 3 location choices. Please consider each location carefully when applying. If you are selected for a position at one of your location selections, that location will become your official post of duty. This is an open continuous announcement which allows applicants to apply up to the closing date of the announcement, 07/26/2024 .  This announcement will establish an inventory of applicants. Contingent upon funding and space requirements, one or more vacancies may be filled at the locations listed in this announcement as they come available.

Nationwide, WHAT IS THE RESEARCH, APPLIED ANALYTICS, AND STATISTICS (RAAS) DIVISION? A description of the business units can be found at:  https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas:  Research, Applied Analytics and Statistics The following are the duties of this position at the full working level of the GS-13: Independently conducts, leads, or participates in studies of complex problems requiring considerable ingenuity to determine the approach and identify the relevant factors for analysis. The incumbent is responsible for defining the problems involved, formulating the overall concepts, evaluating findings, and recommending solutions. Selects and applies mathematics, economics, econometrics, and/or statistics appropriate to solving research problems, such as the development of computerized mathematical resource allocation models (e.g., simulation), regression models, econometric projections, or workload forecasting models. Consults with supervisor, other research analysts, and subject-matter specialists to ensure that appropriate techniques and procedures are being used in conducting research studies. Conducts research using innovative analytical approaches and applying techniques in a creative manner to solve very difficult problems, enhance performance, or increase efficiency and effectiveness. Performs special studies of Service operations to identify mathematical applications to improve or enhance existing programs. Responsibilities in conducting these studies include determining the types of data to be collected, formulating study methodologies, recommending improvements to existing programs or processes, and analyzing data from a variety of sources This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years. The following are the duties of this position at the full working level of the GS-14. Independently conducts, leads, or participates in studies of complex problems requiring considerable ingenuity to determine the methodological approach and identify the relevant factors for analysis. Responsible for defining the problems involved, formulating the overall concepts, evaluating findings, and recommending solutions. Selects and applies mathematics, economics, and/or statistics appropriate for solving operations research problems, such as the development of resource allocation models, data profiling, trend analysis, simulation, econometric projections, or classification models. Performs special studies of Service operations to identify mathematical applications to improve or enhance existing programs. Responsibilities in conducting these studies include determining the types of data to be collected, formulating study methodologies, recommending improvements to existing programs or processes, and analyzing data from a variety of sources. Conducts operations research using innovative analytical approaches and applies techniques in a creative manner to solve very difficult problems, enhance performance, or increase efficiency and effectiveness. Develops and applies research techniques for problem solving using data obtained from a variety of sources, both from within and outside the Service. Formulates methodological approaches in mathematical terms so they can be statistically tested to predict the probable impact on programs, processes, or resources. Requirements Conditions of Employment Telework Eligible Positions : Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period  to your assigned Post of Duty (POD) ) and supervisor's approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status.  As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management. Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. (Birth certificate showing birth in the U.S;  Unexpired  U.S. Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.S. Citizen (Form FS-240)) Undergo a review of prior performance/conduct and an income tax verification. Refer to "Get Your Tax Record" at  http://www.irs.gov/ ( https://www.irs.gov/individuals/get-transcript ) to check the status of your account, balance owed, payment history, make a payment, or review answers to tax questions. If you are not in compliance, you will be determined unsuitable for employment with IRS. Must successfully complete a background investigation, including a FBI criminal history record check (fingerprint check). Complete a  Declaration for Federal Employment  to determine your suitability for Federal employment, at the time requested by the agency. Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the  Form I-9 . Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. These  documents  must be  unexpired   original  or certified copies . The Fair Chance to Compete for Jobs Act prohibits the Department of Treasury and its bureaus from requesting an applicant's criminal history record  before  that individual receives a conditional offer of employment.  In accordance with  5 U.S. Code § 9202(c)  and  5 C.F.R § 920.201  certain positions are exempt from the provisions of the Fair Chance to Compete Act.  Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to the Department of Treasury by email at, FairChanceAct@treasury.gov. To learn more, please visit our page at:  Treasury.gov/fairchanceact. Qualifications Federal experience is not required. The experience may have been gained in the public sector, private sector or  Volunteer Service.  One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. Qualifications will be determined based on the particular knowledge, skills, and/or abilities required for the position you are selected for. In addition to meeting the qualification requirements below, if qualifying based on specialized experience, you must also meet the specialized experience requirements of the specialty area you are selected for, as outlined in the assessment questionnaire. You must meet the following requirements by the closing date of this announcement  OR  time of referral: BASIC REQUIREMENTS (All Grades) Degree: in operations research; or at least 24 semester hours in a combination of operations research, mathematics, probability, statistics, mathematical logic, science, or subject-matter courses requiring substantial competence in college-level mathematics or statistics. At least 3 of the 24 semester hours must have been in calculus. Evaluation of Education: The primary requirement of operations research work is competence in the rigorous methods of scientific inquiry and analysis rather than in the subject matter of the problem. Therefore, applicants should have sufficient knowledge of applied mathematics to understand and use the fundamental concepts and techniques of operations research methods of analysis. In addition, some positions may require knowledge of a specific subject area. Courses acceptable for qualifying for operations research positions may have been taken in departments other than Operations Research, e.g., Engineering (usually Industrial Engineering), Science, Economics, Mathematics, Statistics, or Management Science. The following are illustrative of acceptable courses: optimization; mathematical modeling; queueing theory; engineering; physics (except descriptive or survey courses); econometrics; psychometrics; biometrics; experimental psychology; physical chemistry; industrial process analysis; managerial economics; computer science; measurement for management; mathematical models in social phenomena; and courses that involved application of operations research techniques and methodologies to problems of management, marketing, systems design, and other specialized fields; or other comparable quantitative analysis courses for which college-level mathematics or statistics is a prerequisite. Courses in theory of probability and statistics are highly desirable but are not specified as minimum educational requirements because to do so would possibly exclude some applicants who would otherwise be well qualified. SPECIALIZED EXPERIENCE: GS-11:  At least one (1) year of specialized experience equivalent to the GS-9 level that demonstrated accomplishment of mathematical reasoning/statistical project assignments that required a range of knowledge of operations research requirements and techniques. For example, assignments would show a good understanding of operations research processes, procedures, and rules. accomplishments normally involve the following, or the equivalent: Experience utilizing knowledge of mathematical methods and scientific principles in order to accomplish studies, develop a variety of mathematical models and provide management with solutions or recommendations. Experience utilizing basic knowledge of multivariate techniques and knowledge of pertinent mathematical, simulation, economics, econometric and statistical operations research techniques. Researching and gathering data from a wide variety of sources and use it to analyze technical projects and program areas. OR Three (3) full years of progressively higher-level graduate education leading to a Ph. D. or equivalent doctoral degree in a field of study such as: operations research; or a combination of operations research, mathematics, probability, statistics, mathematical logic, science, or subject-matter courses requiring substantial competence as described in the basic requirements. OR A combination of graduate education and experience as described above. SPECIALIZED EXPERIENCE GS-12:  In addition to meeting the basic requirements you must have at least one (1) year of specialized experience equivalent to the GS-11 level. Qualifying experience is experience that demonstrated accomplishment of operations research project assignments that required a wide range of knowledge of mathematical reasoning requirements and techniques pertinent to the position to be filled. This knowledge is generally demonstrated by assignments where the applicant analyzed a number of alternative approaches in the process of advising management concerning major aspects of mathematical methods and scientific principles utilized to accomplish complex studies to provide management with viable solutions or recommendations. OR Three (3) full years of progressively higher-level graduate education leading to a Ph. D. or equivalent doctoral degree in a field of study such as: operations research; or a combination of operations research, mathematics, probability, statistics, mathematical logic, science, or subject-matter courses requiring substantial competence as described in the basic requirements. OR A combination of graduate education and experience as described above. SPECIALIZED EXPERIENCE GS-13:  In addition to meeting the basic requirements you must have at least one (1) year of specialized experience equivalent to GS-12 level. Qualifying experience is experience that demonstrated accomplishment of operations research project assignments that required a wide range of knowledge of mathematical reasoning requirements and techniques pertinent to the position to be filled. This knowledge is generally demonstrated by assignments where the applicant analyzed a number of alternative approaches in the process of advising management concerning major aspects of complex mathematical methods and scientific principles utilized to accomplish complex studies to measure program effectiveness and efficiency and to identify probable causes of cost/workload variance. OR Three (3) full years of progressively higher-level graduate education leading to a Ph. D. or equivalent doctoral degree in a field of study such as: operations research; or a combination of operations research, mathematics, probability, statistics, mathematical logic, science, or subject-matter courses requiring substantial competence as described in the basic requirements. OR A combination of graduate education and experience as described above. SPECIALIZED EXPERIENCE GS-14:  In addition to meeting the basic requirements you must have at least one (1) year of specialized experience equivalent to GS-13 level. Qualifying experience is experience that demonstrated accomplishment of operations research project assignments that required a wide range of knowledge of mathematical/statistical reasoning requirements and techniques pertinent to the position to be filled. This knowledge is generally demonstrated by assignments where the applicant conducted operations research using well-established and innovative methods for identifying the probable causes of cost/workload variances and procedures for resolving variances and selected and applied mathematics, economics, econometrics and/or statistics appropriate to solving operations research problems, such as the development of computerized mathematical resource allocation models (e.g. simulation), regression models, econometric projections or workload forecasting models. Please see Education for  continuation: For more information on qualifications please refer to  OPM's Qualifications Standards . Education Continuation: OR Three (3) full years of progressively higher-level graduate education leading to a Ph. D. or equivalent doctoral degree in a field of study such as: operations research; or a combination of operations research, mathematics, probability, statistics, mathematical logic, science, or subject-matter courses requiring substantial competence as described in the basic requirements. OR A combination of graduate education and experience as described above. For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to  Department of Education Accreditation page . FOREIGN EDUCATION:  Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click  here  for Foreign Education Credentialing instructions. Additional information Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer. If you are a male applicant born after December 31, 1959, certify that you have registered with the  Selective Service System  or are exempt from having to do so. We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled. The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under  Salaries & Wages . This is a non-bargaining unit. Career Ladder grades GS-11, GS-12, and GS-13. GS-13 is the full working level. GS-14 is at the full working level. Tour of Duty: Day Shift Start and stop times between 6:00 a.m. and 6:00 p.m. Alternative work schedule, staggered work hours or telework may be available. A recruitment incentive has been authorized for eligible, highly qualified applicants.  The incentive will be $1,000 and will require a one-year service agreement. The service agreement details will be provided to new employees prior to entrance on duty. This monetary incentive will be disbursed as outlined in the service agreement. Relocation expenses - No Obtain and use a government-issued charge card for business-related travel. Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer. If you are a male applicant born after December 31, 1959, certify that you have registered with the  Selective Service System  or are exempt from having to do so. We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled. Though many locations may be listed, you will be limited to a maximum of 3 location choices. Please consider each location carefully when applying. If you are selected for a position at one of your location selections, that location will become your official post of duty. This is an open continuous announcement which allows applicants to apply up to the closing date of the announcement, 09/19/2024 .  This announcement will establish an inventory of applicants. Contingent upon funding and space requirements, one or more vacancies may be filled at the locations listed in this announcement as they come available.

New York, New York, Director, Platform and Integration Architecture, PricewaterhouseCoopers Advisory Services LLC, New York, NY. Develop a framework for digital transformation projects to establish manageability and maintainability of automation operations from ideation to delivery. Assist clients with translating functional and non-functional requirements into integration interfaces and implementations. Develop solutions for fit and scalability to ensure they confirm long-term strategic priorities. Manage public cloud platforms and associated cloud services, event-driven architecture, DevOps patterns and tooling, container management platforms and configuration, data modeling, and network fundamentals implementation. Manage integration product installations, upgrades, and migrations in both on-premises, hybrid, and multi-cloud environments. Demonstrate in-depth technical expertise. Establish and maintain client relationships and professional networks.   40 hrs/week, Mon-Fri, 8:30 a.m. - 5:30 p.m. $219,000/yr.   MINIMUM REQUIREMENTS :   Must have a Bachelor’s degree or foreign equivalent in Information Systems, Computer Engineering, Computer Science, Information Technology, Engineering, or a related field, plus 7 years of related work experience, of which at least 5 years must be post-bachelors, progressive related work experience.   In the alternative, the employer will accept a Master’s degree or foreign equivalent in Information Systems, Computer Engineering, Computer Science, Information Technology, Engineering, or a related field, plus 5 years of related work experience.   Must have at least one year of experience with each of the following:   - Managing the integration of complex systems, including software, hardware, and network components; - Developing integration plans and schedules, and managing resources to meet project deadlines; - Identifying and mitigating integration risks, including dependencies, conflicting requirements, and technical challenges; - Delivering scalable solution architecture and integrated solutions involving variety of cloud, on-premise, and legacy applications; and - Understanding of software architecture/design, integration patterns, and technologies, including web services, APIs, microservices, message queues, and data integration.   80% telecommuting permitted. Must be able to commute to the designated local office.   Domestic and/or international travel up to 80% required.   Please apply by sending your resume to US_PwC_Career_Recruitment@pwc.com, specifying Job Code NY4072 in the subject line.

Tacoma, Washington, About the role:  This senior leadership role is responsible for leading the Customer Services division and operations functions for Tacoma Public Utilities (TPU). This position oversees four teams specializing in call center operations, meter reading/field operations/mail services, customer assistance, and performance solutions. This includes five direct reports, a division of more than 150 union and non-unionized employees, and financial responsibility for $60M+ biennial budget. They will serve as part of the Customer Experience and External Affairs leadership team and engage with Communications, Community and Government Relations, and Customer Strategies and Analytics teams to ensure a unified customer experience. Under the direction of the Deputy Director of Customer Experience and External Affairs, the Customer Services Division Manager’s core focus is to plan, coordinate, and manage customer service operations. This role is responsible for the implementation of strategies, programs, policies, and procedures to assure high customer satisfaction that result in TPU customers feeling understood, valued, and empowered. About This Team : At TPU, we’re excited to bring Customer Experience to the forefront of what we do.  We believe: All customers and communities deserve compassionate and equitable service from their utilities.  Staff must be knowledgeable, empathetic advocates, who provide consistent, equitable support that assists customers in receiving the right solution.  Partnering with our customers and creating dialogue with them that is understanding and supportive and continues to adapt with the changing landscape of both community and technology.  Data is a powerful tool that informs decisions from our leadership, employees, customers, and community, through the lens of both qualitative and quantitative insights.   Essential Duties Manage the Customer Services division, overseeing supervisors responsible for work scheduling, deliverables, customer service and experience operations, and quality control; manage, mentor, train, empower, and evaluate direct reports to lead them to develop their teams to their fullest potential through developing functional expertise and behaviors while fostering a continuous learning and development culture. Own the delivery of consistent business practices, processes, and standards to uphold high levels of customer satisfaction, minimize customer effort, and cultivate positive employee experiences.  Oversee the development and implementation of performance metrics, policies, procedures, and regulations for the division. And support division financial operations, including budget development, monitoring, and procurement, from various sources across multiple activities and programs.  Conduct interviews, make hiring decisions, and assess employee performance, while also ensuring adherence to human resources procedures related to recruitment, discipline, termination, and other related processes.  Support the Deputy Director and executive leadership in formulating, executing, and overseeing departmental strategies, policies, goals, and objectives. Provide guidance on customer-focused action planning at the process level to ensure thorough implementation and alignment with customer needs. Provide customer experience policy guidance and direction to the entire TPU organization as an enterprise subject matter expert.  Assist in leading and implementing improvement initiatives, programs, policies, and procedures tailored to enhance customer service operations.  Ensure Customer Services division remains up-to-date with the latest rates regulations, laws, and policies of all utilities served. Provide input on the design of customer service systems to support customer experience goals, including new training programs, processes, technology, communications, automation, and more. Prepare and deliver comprehensive reports, testimonies, and presentations detailing the performance and effectiveness of customer service operations to TPU leadership and policymakers. This includes accuracy assessments, progress updates, program activities, policy updates, and budget considerations.   The Ideal Candidate Ideally the successful candidate will possess: An enthusiasm and empathy for the customer . You don’t just like to help – you go above and beyond to provide the best possible experience to each customer and consider how to do so at scale. A passion for process and a keen eye for detail , with a focus on meeting timelines and exceeding expectations.  It’s all in the details . A way with words.  Whether you’re interacting with a customer, teammate, or leader in person, via email, or by chat, you’re clear and concise.  Communication is Key . An Eye for Innovation . You’re a creative thinker who brings new ideas to the table. A mastery of Collaboration . You’re a team player. You believe that to transform the utility industry, we must work together! A Passion for Leadership . You have an open, positive, and collaborative leadership style and a desire to develop your team. Compensation and Benefits  This salary range for this position is $143,312.00 - $201,801.60 annually.  The City offers a comprehensive total rewards package with one of the best pension packages in the market. For complete details, please explore the  City of Tacoma Benefits Guide   (Download PDF reader)   (Download PDF reader) and  Tacoma Employee’s Retirement System website.     Qualifications   We are seeking candidates who possess a relevant combination of the education, demonstrated experience, and skills in most or all of the following areas: Minimum Education*  Bachelor's degree in business or public administration, communications or directly related field     Minimum Experience*  7 years of progressive experience in customer experience including 2 years prior as supervisor or manager *Equivalency: 1 year of experience = 1 year of education Desired Qualifications 5+ years as a supervisor or manager in customer experience work involving large volume customer service. Experience driving change through influence with ability to build strong relationships with cross-functional partners and evaluate existing policies, activities, and procedures; recommend and implement changes as appropriate. Expertise in establishing and cultivating relationships with labor unions while effectively negotiating contracts. Demonstrated experience with the principles and practices of customer service/customer experience and business administration.  Knowledge of financial systems, including internal budgeting and customer accounting.       Selection Process & Supplemental Information This recruitment is being managed by Joanna Hambrick ( jhambrick@cityoftacoma.org ); if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma,  connect with me on LinkedIn ! City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress.  One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.   The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws.   Apply Interested individuals should  apply online and attach  a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position. Reference checks will be conducted on final candidates and appointment is subject to passing a background check. Communication from the City of Tacoma: We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders. If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400 before 4pm on the closing date of this posting.

Dallas, Texas, Senior Manager, Cloud and Digital Platform (Multiple Positions), PricewaterhouseCoopers Advisory Services LLC, Dallas, TX. Develop a framework for digital transformation projects to establish manageability and maintainability of automation operations from ideation to delivery. Assist clients with translating functional and non-functional requirements into integration interfaces and implementations. Develop solutions for fit and scalability to ensure they confirm long-term strategic priorities. Manage public cloud platforms and associated cloud services, event-driven architecture, DevOps patterns and tooling, container management platforms and configuration, data modeling, and network fundamentals implementation. Manage integration product installations, upgrades, and migrations in both on-premises, hybrid, and multi-cloud environments. Demonstrate in-depth technical expertise. Establish and maintain client relationships and professional networks.   40 hrs/week, Mon-Fri, 8:30 a.m. - 5:30 p.m.     MINIMUM REQUIREMENTS :   Must have a Bachelor’s degree or foreign equivalent in Information Systems, Computer Engineering, Computer Science, Information Technology, Engineering, or a related field, plus 6 years of related work experience, of which at least 5 years must be post-bachelors, progressive related work experience.   In the alternative, the employer will accept a Master’s degree or foreign equivalent in Information Systems, Computer Engineering, Computer Science, Information Technology, Engineering, or a related field, plus 4 years of related work experience.   Must have at least one year of experience with each of the following:   Managing the integration of complex systems, including software, hardware, and network components; Developing integration plans and schedules, and managing resources to meet project deadlines; Identifying and mitigating integration risks, including dependencies, conflicting requirements, and technical challenges; Delivering scalable solution architecture and integrated solutions involving variety of cloud, on-premise, and legacy applications; and Understanding of software architecture/design, integration patterns, and technologies, including web services, APIs, microservices, message queues, and data integration.   80% telecommuting permitted. Must be able to commute to the designated local office.   Domestic and/or international travel up to 80% is required.   Please apply by sending your resume to US_PwC_Career_Recruitment@pwc.com , specifying Job Code TX4098 in the subject line.