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The mission of the INFORMS Section on Service Science is to promote and disseminate research and applications among professionals interested in theory, methodologies, and applications in Service Science, which cuts across the fields of service business strategy and modeling, service operations research and management, information systems, marketing science and analytics, management science, e-commerce and e-business, industrial engineering, and social and cognitive science.

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JOBS OF INTEREST TO SERVICE SCIENCE

  • Dallas, Texas, Manager, Corporate and Business Strategy (Multiple Positions), PricewaterhouseCoopers Advisory Services LLC, Dallas, TX. Help companies define and evaluate corporate and business unit strategies and investment portfolios, reflecting market, competitive and external drivers. Analyze business and market trends to explore new approaches by helping clients to make choices and surpass the competition. Support organizations with organic enterprise growth, pricing and profitability, shareholder value, and sustainable corporate strategies. 40 hrs/week, Mon-Fri, 8:30 a.m. - 5:30 p.m. MINIMUM REQUIREMENTS : Must have a Bachelor's degree or foreign equivalent in Business Administration, Engineering, Information Technology Management, or a related field, plus 5 years of post-bachelor’s, progressive related work experience. In the alternative, the employer will accept a Master's degree or foreign equivalent in Business Administration, Engineering, Information Technology Management, or a related field, plus 3 years of related work experience. Must have at least one year of experience with each of the following: - Managing a team to a successful project conclusion through problem solving global, enterprise wide strategy issues; - Identifying and addressing client needs by building, maintaining, and utilizing networks of client relationships; - Conducting and managing market research and quantitative and qualitative analyses; and - Must have experience in one or more of the following areas: Corporate Strategy; Business Strategy; Deals Strategy; Digital Strategy; and/or Non-Profit Strategy. 80% telecommuting permitted. Must be able to commute to the designated local office. Travel requirement(s): Domestic and/or international travel up to 80% required. Please apply by sending your resume to US_PwC_Career_Recruitment@pwc.com , specifying Job Code TX4143 in the subject line.
  • Moorhead, Minnesota, POSITION SUMMARY Under limited supervision, this position has the overall responsibility to plan, organize, and direct assigned resources and consultants of Moorhead Public Service’s (MPS’) electric engineering and Geographic Information Systems (GIS) functions. This position develops, revises, interprets, and enforces practices, procedures, and standards for engineering to ensure compliance with regulations intended to maintain a safe and reliable electric system and protect MPS’ investment in plant property. JOB DUTIES OR ESSENTIAL FUNCTIONS The essential functions of the position include, but are not limited to, the following: Supervises and coordinates engineering staff and consultants in the preparation of studies, plans, and designs for additions to and modifications and rehabilitation of electric facilities to ensure that adequate facilities will be available to meet expected electric loads. Performs or effectively recommends the hiring, transfer, suspension, promotion, discharge, assignment, reward, discipline, direction of work, and adjustment of grievances of subordinate personnel. Interviews, selects, and terminates subordinate personnel. Assigns work duties and monitors and evaluates work performance of subordinate staff. Attends all Moorhead Public Service Commission meetings and reports on electric engineering activities. Reviews the current conditions and long-range strategic position of MPS’ electric engineering services, including employee concerns, and assists in the management team's development, update, and presentation of a long-range strategic plan and the short-range strategic modifications to that plan. Makes recommendations for financial budgeting, including personnel, capital, and operating budgets for the electric utility; exercises management control to adhere to adopted budgets; and recommends budget adjustments when needed. Responsible for compliance with federal and state regulations affecting the electric utility. Establishes documented practices, procedures, and standards for engineering that are designed to accomplish the objectives and to implement the policies established by the General Manager and the Moorhead Public Service Commission. Develops, revises, interprets, and enforces electric service rules and regulations, including review and approval of requests to install special, larger, or redundant services than would normally be required to provide satisfactory electric service. Periodically reviews the adequacy of the organizational structure and staffing of electric engineering services to effectively discharge responsibilities essential to fulfillment of the total utility business purpose. Recommends changes, where needed, to improve performance of existing functional areas and/or to accomplish additional functions. Stays familiar with emergency procedures, union agreements, etc., and is prepared to initiate and direct outage/emergency response activities. Attends workshops and seminars and reads available trade publications to keep well informed on new developments or changes in the electric transmission, generation, and distribution industry, and all allied fields. Directs staff in carrying out responsibilities for obtaining and/or ensuring compliance with required permits, licenses, easements, and codes. Identifies information requirements of the Electric Division, including reports that clearly identify key indicators of performance of the electric utility. Provides a working environment that promotes safety, high levels of productivity, and individual interest in and commitment to the objectives of Moorhead Public Service. Serves as Acting General Manager or the General Manager's designated representative, when required, with such authority and responsibility as may be assigned, to a broad spectrum of external organizations. Performs other duties as requested. COMPETENCIES To perform this position successfully, an individual must be competent in the following areas: Kindness and Understanding . Must be able to exhibit kindness and understanding and be fair-minded and reasonable. Must be approachable and exhibit good judgement when handling personal issues. Must be confidential and protect the privacy of all employees. Analytical . Synthesizes complex or diverse information. Collects and researches data. Uses intuition and experience to complement data. Designs work flows and procedures. Problem Solving . Must be able to handle problems of the job on a regular basis. Employee may be involved in situations where conflict occurs between employees, customers, or others. No matter what problems or issues may come up, the individual must be able to resolve the problem or issue. Leadership . Inspires and motivates others to perform well. Inspires respect and trust. Accepts feedback from others. Provides vision and inspiration to peers and subordinates. Gives appropriate recognition to others. Displays passion and optimism. Mobilizes others to fulfill the vision. Manage People . Includes others in planning, decision-making, facilitating, and process improvement. Takes responsibility of subordinate activities. Makes self available to others. Provides regular performance feedback. Develops subordinates’ skills and encourages growth. Fosters quality focus in others. Improves processes, products, and services. Strategic Thinking . Develops strategies to achieve organizational goals. Understands MPS’ strengths and weaknesses. Identifies external threats and opportunities. Adapts strategy to changing conditions. Results . Able to articulate and drive the need for timely, high-quality results. Motivates by personal example of hard work and is dedicated to results. Internally driven to achieve high personal standards. Institutes systems to monitor progress and assures sustainable results. Anticipates, diagnoses, and works through roadblocks. Continually seeks to improve work results and methods. COMPLEXITY While performing the normal duties of this job, many different processes and methods are required to apply to an established professional or technical field.   RESPONSIBILITY Supervision Limited supervision is provided while performing the normal duties of this job. This position has formal supervisory responsibilities as a manager in charge of an individual function.   Impact While performing the normal duties of this job, this position’s work affects a wide range of professional projects or administrative activities of Moorhead Public Service, influences internal or external operations, or impacts many people. REQUIRED PHYSICAL ABILITIES AND WORK CONDITIONS The physical demands and work conditions described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this job, this position: May occasionally climb up to 50 steps, bend/stoop, kneel, crouch, squat, walk, and lift and/or carry up to 50 lbs.; frequently stand and drive; and continuously sit, finger/enter data/keystroke, talk, and hear. Will use close vision, far vision, depth perception, visual accommodation, color vision, and peripheral vision. Will use their right hand and left hand for simple handling or grasping and firm handling or grasping. Work Conditions While performing the duties of this job, this position will experience exposure to inside and outside environmental conditions; exposure to noise, dust, fumes, gases, chemicals, or oils requiring special mitigating precautions or protective gear; work around moving mechanical parts; exposure to extreme heat and extreme cold. MINIMUM QUALIFICATIONS To perform this position successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the formal education, experience, and training required. Education Bachelor’s degree in electrical engineering. Experience Seven (7) years of electrical engineering experience at a power utility including experience in substation, distribution, transmission, and generation design and maintenance. Trainings, Certificates, Licenses, and Other Requirements Certified as a Professional Engineer in the state of Minnesota or able to obtain Minnesota certification. Driver’s license valid in the state of Minnesota. Leadership qualities consistent with MPS’ Culture Values – be engaged, be respectful, be positive, be a team player, and be appreciative of others. DESIRED QUALIFICATIONS The requirements listed below are representative of the formal education, experience, and training preferred in order to exceptionally perform all of the functions of this position. Education Master’s degree in electrical engineering. Experience Ten (10) years of electrical engineering experience at a power utility including experience in substation, distribution, transmission, and generation design and maintenance. Trainings, Certificates, Licenses, and Other Requirements Supervisory Control and Data Acquisition (SCADA) software training. Milsoft software training. Metering equipment training. First-line supervisor training. NERC compliance. The starting salary will be dependent upon experience and education. Excellent health insurance and benefits package.
  • Seattle, Washington, Join our team and shape exceptional experiences, King County Metro has an exciting opportunity for a  Customer Communications and Services Manager!  The Customer Communications and Services (CCS) team provides customers with information to access Metro’s transportation choices and options for paying their fares. The CCS Manager leads a dedicated, diverse team of more than 100 people in several workgroups:     Customer Information Office : This group helps customers plan trips, purchase transit passes, and processes and responds to customer questions, comments, complaints and commendations for all Metro services. This group includes a Call Center and Metro’s Lost & Found Office.   Fare Media Sales:  This group includes the Pass Sales Office for on-site sales of transit passes, a Regional Mail Center to process ORCA card orders, the Business Choice program, and the Reduced Fares programs.   Service Information and Customer Information Technological Resources and Solutions (CITRS) groups:  These groups provide our customers and customer-facing staff with scheduled and emergency information related to Metro services. These teams work in multiple formats (printed timetables and brochures, signage, social media, online tools and electronic tools) to share information, and the CITRS team provides technological support for tools such as the online trip planner and our customer relationship management system.   ORCA Business Operations:  This group supports teams across Metro -- including the vehicle maintenance, bus operations, and information technology teams -- who play a role in operating and deploying the ORCA fare payment system. This team also coordinates and develops ORCA policy with partner agencies across the region.   Finance / Administration / Special Projects:  This group supports the CCS section with finance and administration, business analytics and special projects that impact the entire agency.   The CCS Manager will provide strategic leadership and direction across these groups to shape agency-wide customer communications, service information, branding, and marketing promotional programs connecting customers to Metro's products and services.     Who May Apply:  This position is open to the general public and all King County employees.   Forms and Materials Required:  A completed online employment application, all supplemental questions, resume, and a cover letter explaining how your skills, expertise and knowledge would allow you to be successful in this leadership role.  Applicants will be screened for competitiveness, completeness, and written communication skills. The most competitive candidates will be invited to participate in one or more interviews. Job Duties Applying  equity and social justice principles  is a daily responsibility and a foundational expectation for all King County employees. The CCS Manager leads a diverse group of people delivering a wide range of products, services, and information. This leader is accountable for performance of the CCS section and responsible for work, including: Provide strategic direction and leadership across workgroups within Customer Communications and Services; coordinate across the division and across the department to create clarity for CCS team and to ensure the success of cross-agency work efforts involving CCS. Supervise daily operations of the Customer Communications & Services section to ensure high performance and continuity of operations. Work across the section to foster equity, inclusion and belonging in the workplace. Manage employee performance and provide opportunities for growth and development. Collaborate with CCS team leaders to drive results, make decisions, and effectively solve problems with a keen understanding of resource and staffing constraints as well as regional political and community realities; manage resources effectively to achieve section, division and department-level objectives. Ensure assigned section-level leader administrative functions are completed appropriately and in a timely manner (including but not limited to scheduling, leave and travel approvals, and expense processing). Provide strategic, section-level leadership for special projects and department initiatives, such as developing the department’s budget proposals; planning for transit service changes, and planning for large events such as the 2026 FIFA Men’s World Cup, along with continuous improvement and employee engagement efforts. Represent CCS and the customer experience voice in strategic planning and implementation of Metro programs, pilots, projects, and services. Coordinate communications about and support implementation of organizational changes including special projects, launch of new transit products and services, staff training, and similar initiatives. Develop and lead customer information strategy across King County Metro to ensure we are adapting to the changing needs with technology and coordinating with other public transit providers in the region.   Provide oversight to the implementation and operations of our fares program including the administration for our fare revenue, distribution of fare media, and the adaptation of our fare technology including overseeing ORCA program. Identify, manage, and serve as escalation point for critical decisions, requests, risks and issues. Respond and provide leadership in emergency situations and adverse weather. Investigate and resolve problems from our customers. Perform other duties as assigned. Experience, Qualifications, Knowledge, Skills Progressively responsible management and leadership experience in a high-volume, customer-facing operation, such as customer service/call centers, retail management, travel, or public transportation. Demonstrated success leading strategy across organization to achieve organizational priorities and coordinating collaborative problem-solving across silos and levels of an organization. Ability to analyze and anticipate problems, assess the financial and operational impacts of decisions, assess and manage team performance, and provide proactive solutions that meet critical business needs. Clear and effective communication and presentation skills, both oral and written, for a variety of internally and external audiences. High emotional intelligence; demonstrated ability to fosters trust and respect from others through genuine   demeanor, integrity, and consistency. Demonstrated ability to make decisions in a fair, respectful, equitable, inclusiveness and credible way. Proven ability to analyze situations, evaluate information, and make reasoned judgments to solve problems effectively, creating clarity in ambiguous situations; ability to track key performance indicators and demonstrate organizational effectiveness with data. Receptive to new ideas, perspectives, and feedback, fostering an environment conducive to innovation; willingness to embrace change and pivot strategies as needed in a dynamic environment.  Desirable  skills: Proven success leading customer service functions for a large public agencies preferably transit organization; experience leading a team of highly experienced supervisors. Track record of building highly engaged team cultures that support the development, coaching, and team building necessary for the workforce of the future; formal organizational development and/or leadership training. Knowledge of transportation trends, legal and policy issues, and technology changes that may affect Metro customers. Knowledge of and experience with operationalizing racial equity and inclusion principles, strategies, and indicators; formal training in diversity, equity and inclusion best practices. Lived experience that represents the people and communities Metro serves. The ability to generate novel ideas and solutions, thinking outside the box to tackle challenges in unique ways; capacity to align innovative efforts to achieve organizational goals Proven ability to lead through collaboration with diverse teams and promote teamwork to achieve common goals. Demonstrated success leading an enterprise service team accountable to a large, complex operational organization. Apply today!: Job Opportunities | King County Careers (governmentjobs.com)
  • San Lorenzo, California, Are you an energetic, forward-thinking professional in the field of engineering and development?   Are you a self-starter with exceptional communications skills who excels at coordinating capital improvement programs and projects?    Are you ready to be part of a high functioning team?   If so, the Oro Loma Sanitary District is looking for their next Associate Engineer to join their team!    Regional Government Services (RGS) and its staff are conducting the recruitment on behalf of the District.   The Position Under direction of the District Engineer, the Associate Engineer will plan, organize, and supervise capital improvement projects and complicated professional engineering work related to the wastewater treatment plant and collection system.   The Ideal Candidate Will: Will have knowledge of principles and practices of engineering, project management, and a thorough understanding of applicable state, federal, and local laws, codes, regulations, and procedures. Coordinate capital improvement projects including conducting studies, design engineering, overseeing the work of consultants, and reviewing requests for proposals. Provide technical input to treatment plant and collection system staff on system modifications and related projects. Be an individual who is accountable, ethical, self-motivated, friendly, adaptable, and comfortable working in a dynamic and team-oriented environment. Have excellent verbal and written communication skills, communicating in an approachable and responsive manner. Collaborate effectively with stakeholders and leverage available resources to provide exceptional customer service. Have a strong work ethic with the ability to establish and maintain positive and cooperative working relationships both internally and externally. COMPETENCIES Adaptability and Flexibility -  Responds effectively to multiple demands, ambiguity, shifting of priorities, emerging situations, and rapid change Accountability  - Takes responsibility for the decisions and actions of their teams and direct reports when appropriate Attention to Detail -  Guides the team to accomplish tasks with thoroughness and accuracy Analytical Thinking -  Identifies diverse solutions to complex problems   integrating findings from several different disciplines; identifies and evaluates the various options developed and selects the most effective solution Collaboration -  Fosters staff and stakeholder communication and dialogue; identifies opportunities to building consensus for options, decisions, and outcomes Communication -  Exchanges information with constituents using oral, written, and interpersonal communication skills Decision Making –  Takes actions that are consistent with available facts, constraints, and probable consequences Initiative -  Identifies and takes action to address problems and opportunities Leadership -  Understands formal and informal power and influence structure within the organization and successfully achieves positive, desired outcomes Results Orientation and Execution -  Translates objectives into action plans, including identifying task interdependencies Safety -  Complies with safety regulations and helps to promote safety consciousness and well-being Teamwork –  Works collaboratively with others in order to achieve a goal Time Management and Organization -  Develops contingency plans for potential problems About the Oro Loma Sanitary District   Oro Loma Sanitary District was formed on August 7, 1911, and is one of the oldest sanitary agencies in Alameda County. It was subsequently reorganized under the Sanitary District Act of 1923 of the State Health & Safety Code, which empowers the District to provide sewer, solid waste, and recycling services as a special district of local government.   The District encompasses 13 square miles, serving the communities of unincorporated Alameda County, including San Lorenzo, Ashland, Cherryland, Fairview, portions of Castro Valley, and designated areas of the cities of Hayward and San Leandro. Oro Loma’s service area is located about 13 miles south of Oakland and 30 miles north of San Jose on the eastern shore of the San Francisco Bay. Oro Loma serves approximately 47,103 customers within the District’s jurisdiction, comprised of: 45,910 residential (97.3%); 1,190 commercial and light industrial (2.69%), and 3 significant industrial users (0.01%). Treatment services are also provided to approximately 21,400 customers from Castro Valley and the Cities of San Leandro and Hayward. Altogether, the District services are provided to nearly 135,000 people.   Examples of Duties   For an overview of the responsibilities of this role,  click here   (Download PDF reader)  to review the job description.    Typical Qualifications Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying.   A typical way to obtain the required qualifications would be:     Experience: Five years of experience in civil or sanitary engineering; experience with management of wastewater treatment plant and/or collection system projects desirable.   Education:  Equivalent to a Bachelor of Science degree from an accredited college or university with major course work in civil engineering, sanitary engineering or related field. Licenses and Certifications: Possession of, or ability to obtain, a valid California driver's license from the California Department of Motor Vehicles, and a DMV record that meets the District's driving standards.   Possession of a Certificate of Registration as a Professional Engineer issued by the California State Board of Registration. If the registration is issued from another state, California registration must be obtained within one year from date of hire. Fifteen years of experience working in civil or sanitary engineering roles with increasing responsibility can be substituted for the Certificate of Registration as a Professional Engineer. Supplemental Information Salary and Benefits   The starting salary and salary range will be commensurate with experience, qualifications, and skills of the successful candidate.   $10,399 - $13,935 Monthly   A comprehensive benefits package includes: PERS (Public Employees’ Retirement System)  – 2% at 60 for classic members; 2% at 62 for new members; highest three-year average final compensation. Retiree Medical  – Post-retirement medical for employee, based on age and years of service. Deferred Compensation  – The District contributes 0.32% of base salary to a 457(b) plan; in addition, the District matches 50% of voluntary contributions to a maximum of $750/yr. Holidays  – Nine regular holidays and seven floating holidays each year. Floating Holidays  – All employees get 56 hours at the beginning of each year.  Vacation  – Years 1-5: 11 days; Years 6-15: 15 days; Years 16-20: 20 days; Gradual increase to a maximum of 25 days after 25 years. Sick leave  – 12 days per year; unlimited accrual. Benefits  – District-paid health and dental insurance for employee and family, and vision insurance for employee; life insurance; healthcare and dependent care reimbursement per Section 125 of the IRS Code; $140.00/month cash back. Employee Qualification Improvement Program  – Educational assistance up to $1,500 per year. Application Process and Selection Procedure : Applications must be submitted on-line through this applicant tracking system. Materials must be complete and clearly demonstrate that the candidate meets the minimum qualifications. Incomplete, late, emailed, and faxed applications are not accepted. Resumes are not considered in lieu of the required employment application.  Certificates, resumes, and/or cover letters must be uploaded with your application through this applicant tracking system.   All statements made on the application, resume, and supplemental materials are subject to verification. False statements may be cause for immediate disqualification, removal from eligibility list, or discharge from employment. The deadline to apply is May 10th, 2024, at 11:59 PM PST. Apply online:  LINK Appraisal Process – (Pass/Fail)  After the closing deadline, applications will be screened in relation to the criteria indicated in this announcement. This process may also include various interviews and/or a skills assessment exam to rank applications, and to prepare a Qualified Candidate List. Application – Minimum Qualification Assessment –  (Pass/Fail) All completed applications and supplemental questionnaires will be reviewed and assessed for each applicant's ability to meet the minimum work experience, training, and education qualifications. Remote Screen Interview Exam – (100%)  Candidates who pass the application assessment will be invited to a Remote Screen Interview Examination to evaluate training, experience, and other job-related qualifications for the position.  The Remote Screen Interview will be conducted via a video conference platform and is tentatively scheduled for the middle of May 2024. Successful candidates will be submitted to the Oro Loma Sanitation District. All communication and notices will be sent via e-mail.  Additional inquiries about the position may be directed to  dprieto@rgs.ca.gov   Neither Regional Government Services nor the Oro Loma Sanitation District are responsible for failure of internet forms or email in submitting your application. Candidates who may require special assistance in any phase of the application or selection process should advise Regional Government Services by mailing   dprieto@rgs.ca.gov . The Oro Loma Sanitation District is an Equal Opportunity Employer. 
  • Dallas, Texas, Senior Manager, Oracle Human Capital Management (HCM) (Multiple Positions), PricewaterhouseCoopers Advisory Services LLC, Dallas TX. Support clients with enterprise technology to achieve their digital technology goals and capitalize on business opportunities. Help clients implement and effectively use Oracle offerings to modernize their HR business processes around core HR, Benefits, Payroll/T&L, Recruiting, Talent Management, compensation, and Learning, along with numerous other processes. Demonstrate in-depth technical expertise. Identify and research opportunities for new/existing clients. Coach and supervise teams.   40 hrs/week, Mon-Fri, 8:30 a.m. - 5:30 p.m.   MINIMUM REQUIREMENTS :   Must have a Bachelor's degree or foreign equivalent in Business Administration, Engineering, Management Information Systems, Data Analytics, Computer Science, or a related field, plus 6 years of related work experience, of which at least 5 years must be post-bachelors, progressive related work experience.   In the alternative, the employer will accept a Master's degree or foreign equivalent in Business Administration, Engineering, Management Information Systems, Data Analytics, Computer Science, or a related field, plus 4 years of related work experience   Must have at least one year of experience with each of the following:   Business processes improvement, including but not limited to, utilizing the following Oracle application packaged modules: Oracle Fusion, EBS, PeopleSoft,CC&B, Siebel, and/or Hyperion;  Designing and deploying technical components for successful Oracle Solutions such as FRICEW (Fast Formulas, Reports, Interfaces, Conversions, Extensions, Workflow) design and development or Oracle Applications DBA; and  Configuring Oracle HCM software to meet technical requirements to develop client solutions.   80% telecommuting permitted. Must be able to commute to the designated local office.   Travel requirement(s): Domestic and/or international travel up to 80% required.   Please apply by sending your resume to US_PwC_Career_Recruitment@pwc.com , specifying Job Code TX4144 in the subject line.  

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