Conferences

Conferences

Conference Information

  • Frontiers in Service Conference 2016 - June 23-26, 2016 - The 25th Annual Frontiers in Service Conference will be held in beautiful Bergen, Norway, the gateway to the fjords of Norway and the birthplace for the world-renowned composer Edvard Grieg. The event is the world's leading annual conference on service research and management. The conference is co-sponsored by the INFORMS Service Science Section, AMA SERVSIG, and the Center for Excellence in Service at the University of Maryland. Bergen has given a warm welcome to visitors for over 900 years. Bryggen has become a symbol of Norway's cultural heritage and has gained a place on UNESCO's World Heritage List. The old Hanseatic wharf is architecturally unique and perhaps one of the most familiar images in all of Norway. Bergen today is an international city packed with history and tradition, a big city with small-town charm and atmosphere. For more information: http://www.frontiers2016.no/.
  • 14th International Research Symposium on Service Excellence in Management, QUIS14 will be held in Shanghai, China, June 18-21, 2015. Don’t miss to send your abstract submissions by November 9. More information is available on QUIS14 website http://www.quis14.com/program/. (Important Dates: Abstract submission: November 9, 2014; Notification of acceptance: December 21, 2014)
  • 2015 Frontiers in Service Conference - The 24th Annual Frontiers in Service Conference will be held July 9-12, 2015 in San José, California, USA, hosted by IBM, Cisco Systems, and San Jose State University. The 2015 Frontiers in Service Conference, sponsored by the American Marketing Association, INFORMS, and the University of Maryland’s Center for Excellence in Service, is the world’s leading annual conference on service research and management. It attracts prominent thought leaders and industry experts from around the world to share cutting-edge knowledge and best practices. The conference will cover a wide variety of service topics, including service science, service IT, service marketing, service operations, and service management. Please check https://www-950.ibm.com/events/ast/fsc/15frontiers.nsf for further information and updates. 
  • Service Research and Innovation Institute (SRII), European Summit on IT-Enabled Service - The Fraunhofer Institute for Integrated Circuits IIS, Erlangen, the Friedrich-Alexander University, Erlangen-Nürnberg, and the Otto-Friedrich-University, Bamberg in partnership with other major European organizations and SRII are very excited to host the 2nd European SRII Leadership Summit on Nov 1719, 2014 in Berlin, Germany. Details about SRII and the 2nd European Leadership Summit can be found on http://www.thesrii.org/. pdf SRII Flyer for European Summit on IT Enabled Service
  • Service Management and Science Forum, Beijing, Peoples' Republic of China. The 2014 Annual Meeting of the Service Management and Science Forum will be held June 6-8, 2014 in Beijing, Peoples' Republic of China. Full refereed papers should be submitted by March 30, 2014, while abstracts, workshops, and panels are due April 30, 2014. Additional details about this event are available at: http://atcweb.bentley.edu/conference/service2014/. Contact Dr. Mark Davis (mdavis@bentley.edu) or Dr. Gang Li (gli@bentley.edu) for more information.
     
  • 2014 Frontiers In Service Conference, Miami, Florida, USA. The 23nd Annual Frontiers in Service Conference will be held June 26-29, 2014 in Miami, Florida, USA, hosted by the School of Business Administration at the University of Miami. The Frontiers in Service Conference, sponsored in 2014 by the American Marketing Association SERVSIG, INFORMS Service Science Section, the University of Maryland’s Center for Excellence in Service, and the University of Miami’s Center for International Business Education and Research, is the world’s leading annual conference on service research and management. There will also be a pre-conference doctoral consortium organized by the AMA SERVSIG. Paper abstract submission deadline: Friday, November 22, 2013. http://bus.miami.edu/frontiers2014/index.html
  • American Marketing Association SERVSIG 2014, International Service Research Conference, Thessaloniki, Greece, June 13-15, 2014. The theme of the AMA SERVSIG Conference “Services Marketing in the New Economic and Social Landscape” aims to demonstrate how scientific research in services marketing can be used to create an understanding of the current economic and social challenges and lead to potential practical solutions to improve the effectiveness of services in this new era. Abstract submission deadline: November 15, 2013. For more information, please visit: www.servsig2014.uom.gr or send email at servsig2014@uom.edu.gr
  • ServDes2014, Lancaster University, April 9-11, 2014. This leading service design and innovation conference is the premier research conference for exchanging knowledge within service design and service innovation studies. For more information on SerDes2014: http://www.servdes.org/.
  • INFORMS 2013 Annual Meeting, Minneapolis, Minnesota, USA, October 6-9, 2013. The Service Science Section will sponsor a cluster of research presentations. We hope you will present your latest research within the section’s research cluster. We look forward to building upon our previous cluster successes to provide an even larger and better track of sessions in 2013. The website is: http://meetings2.informs.org/minneapolis2013/. Further information on the annual meeting is provided in the Section's newsletter.
  • 2013 Frontiers in Service Conference, July 4-7, 2013, Taipei, Taiwan. There will also be a Doctoral Consortium from July 3-4. The Frontiers in Service Conference is the world’s leading annual conference on service research. This conference is now the co-sponsored summer conference of the INFORMS Service Science Section and the American Marketing Association’s Services Special Interest Group. The website for the conference is: http://www.im.ntu.edu.tw/frontiers2013/. Our section’s co-sponsorship of this conference provides a great opportunity to create linkages with the AMA’s key service interest group that can lead to new professional relationships and research partnerships.
  • We would like to invite you to submit an abstract or serve as a Session Chair for the Service Science Cluster at the INFORMS 2011 Annual Meeting. The theme for the INFORMS Annual Meeting is TransfORmation – “a thorough or dramatic change.” Across the globe, industries are transfORming to create sustainable and innovative approaches to meet the fast-growing needs for natural resources, products and services. Our community is at the heart of this transfORmation, generating new ideas and technologies to enable this change.

    In the last 100 years, the importance of service in all facets of the economy has dramatically increased, leading to the current industry-led imperative on service science. Service science is an emerging field that requires an interdisciplinary approach to the study of service. It may integrate domain knowledge and methodologies from disciplines such as
     operations management, marketing, service research, information systems and computing, economics, and organization.

    Email your first and last name, email address, and the title or preliminary title of your abstract or session to the Cluster Chair (huangmh@ntu.edu.tw) before April 16 if possible. You will receive a confirmation for you to submit the abstract or fill in the session information online. As a Session Chair, you will need to invite 3 to 4 abstract submissions. As an author, you will need to submit a short abstract (50 words) to the conference website by May 16. More information regarding the meeting and submission guidelines are available on http://meetings.informs.org/charlotte2011.

    2011 INFORMS Service Science Section Best Student Paper Competition (Yolanda Rankin, Ph.D., yarankin@us.ibm.com). 

  • The Service Research Innovation Institute is fast becoming a major force in integrating academic and industry research and development in services.   SRII will hold its second annual conference, co-sponsored by the INFORMS Service Science Section, on March 30 – April 2, 2011.  This conference is a unique opportunity to share the latest research and IT technologies with the most notable colleagues in the field of service science.

    Please see the Call for Papers and consider submitting an abstract.  Due dates for abstracts will be extended. Updates about the conference schedule will be forthcoming on the conference web site.

  • 2010 INFORMS Annual Meeting, Austin, TX, Oct. 7-10, 2010. On behalf of the Organizing Committee of the INFORMS-2010 Service Science Cluster, Dr. Grace Lin would like to invite you to organize sessions and/or submit presentations. If you are interested in organizing a session or presenting a paper, please contact the Cluster Chair Dr. Grace Lin at < gyl2103@columbia.edu> directly. Please share this information with your colleagues, friends, and students.

     The Service Science Section of INFORMS announces the Best Paper Award to recognize excellence among its members. The awards program brings prestige to the Service Science Section as well as to the recipients honored. Please find more detail here ( Service Science Best Paper Award).

  • 2010 INFORMS Service Science Conference, Taipei, Taiwan, July 7-10, 2010.

     IBM Best Student Paper Award ...

  • INFORMS Annual Meeting (San Diego, CA.) Oct. 11-14, 2009. On behalf of the Organizing Committee of the INFORMS-2009 Service Science Cluster, Dr. Ralph Badinelli would like to invite you to organize sessions and/or submit presentations. If you are interested in organizing a session or presenting a paper, please contact the Cluster Chair Dr. Ralph Badinelli at <ralphb@vt.edu> directly. Please share this information with your colleagues, friends, and students.

     The Service Science Section of INFORMS announces the Best Paper Award to recognize excellence among its members. The awards program brings prestige to the Service Science Section as well as to the recipients honored. Please find more detail here (Best Paper Award).

    IBM will sponsor the Service Science Section at INFORMS 2009 Fall Meeting:
     1) Best Paper Award:  1st place $200, 2nd place $150, 3rd place $100,  
     2) Service Science reception,
     3) Ph.D. Consortium session with industry Panelists. (Please fill in the Ph.D. Consortium attendance sheet and email it to Dr. Ralph Badinelli at <ralphb@vt.edu> )

     Look forward to meeting you in San Diego, USA.

  • 2009 INFORMS Internationa Conference on Service Science, Aug. 6-7, 2009, HK

    IBM will sponsor a Ph.D. Consortium session with industry Panelists.

  • INFORMS Annual Meeting (Washington D.C.) Oct. 12-15, 2008.

    Service Science Cluster Presentations at 2008 INFORMS Annual Meeting, Wasington DC, USA

  • INFORMS Annual Meeting (Washington D.C.) Oct. 12-15, 2008. On behalf of the Organizing Committee of the INFORMS-2008 Service Science Cluster, Dr. Ruoyi Zhou would like to invite you to organize sessions and/or submit presentations. If you are interested in organizing a session or presenting a paper, please contact the Cluster Chair Dr. Ruoyi Zhou at <ruoyi@us.ibm.com> directly. Please share this information with your colleagues, friends, and students.

     Look forward to meeting you in Washington D.C., USA.

  • The 2008 Logic and Science of Service, Hawaii, June 19-21, 2008
    Co-Sponsored by: INFORMS (Service Science) (CFP in general)

    Call for participants and registration information

    The 2008 conference expands the discussion of service science by emphasizing changes in the global economy such as globalization, competing through knowledge and service, the pervasive growth of outsourcing, and the increasing interdependence among organizations and individuals. 
     Service Science Section is soliciting 5-6 speakers to attend this conference. We are especially interested in abstracts that focuses on “Competition and Competence Issues in Globalized Services” or related subjects. Academics and practitioners are invited to submit abstracts of not more than one page (single-spaced, 12-point type).
     
    Submission Deadline: Feb. 17, 2008.  Dr. Robin Qiu (robinqiu@psu.edu)

  • 2008 IEEE International Conference on Service Operations and Logistics, and Informatics (SOLI2008) Oct. 12-15, 2008, Beijing, China
     Sponsored by: IEEE and INFORMS Service Science
  • 2008 Frontiers in Service Conference
     Co-Sponsored by: INFORMS (Service Science)
  • The Service Science Section is organizing its first cluster of sessions during the 2007 INFORMS Annual Conference in Seattle, WA. On behalf of the Organizing Committee of the INFORMS-2007 Service Science Cluster, we would like to invite you to organize sessions and/or submit presentations. So far we have eight invited sessions from IBM, GM, Google, etc, and four jointly sponsored sessions with Healthcare and Quality, Statistics, and Reliability (QSR). The submission deadline is May 15 2007. If you are interested in organizing a session or presenting a paper, please contact the Cluster Chair Prof. Fugee Tsung at < season@ust.hk> directly. Please share this information with your colleagues, friends, and students, and thank you again for your support and participation in the Services Science Cluster.
  • 2007 IEEE/INFORMS International Conference on Service Operations and Logistics, and Informatics (SOLI2007) Aug. 27-29, 2007, Philadelphia, USA (http://www.ieeesoli.org)
     Sponsored by: IEEE and INFORMS (Service Science and AI)
     
    If you are interested in abstract submission and would like to present your work at the conference, you do have an opportunity NOW. We just opened new special abstract tracks. Please submit your abstract to Dr. Robin Qiu (robinqiu@psu.edu) directly. The submission deadline is July 15, 2007.

INFORMS Conferences
 
Each year, the Service Science Section sponsors a cluster at the INFORMS Annual Meeting. Please see the INFORMS Conference Calendar for updated information on the next Annual Conference, as well as other conferences sponsored by INFORMS and its subdivisions.