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Customer service is the lifeblood of any business, whether it is a brick and mortar business or an online one. Your business could sell products, odder a service or some combination of both. No matter what your business does or where it is located, you must provide your customers with excellent customer service. This will keep them coming back to you by building loyalty. It will also help them recommend your business to their friends and family, building your clientele.   How do you improve your customer service? Here are 15 excellent customer service examples to think about instituting in your business to help it grow.     Listen to what ...
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The Client American Music Therapy Association (AMTA) is an organization dedicated to the progressive development and public awareness of the therapeutic use of music in rehabilitation, special education, and community settings. They are committed to the advancement of education, training, professional standards, credentials and research in support of the music therapy profession. The Problem Professionalism is crucial for AMTA and the music therapy profession as a whole; they strive to uphold the highest level of excellence and credentialing for therapists and practitioners. To maintain this reputation of excellence, AMTA was interested in raising ...
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With each year that passes, businesses face more advanced and sophisticated attacks against their systems. With more companies relying on cloud systems, it is easier for cyber attackers to breach into their internal files and use them maliciously.  Therefore, companies must have adequate security protocols in place to mitigate cyberattacks and contain them before they turn into an even larger problem.  Startup companies using cloud-based systems should put cybersecurity at the forefront of their to-do list. They should work towards being SOC-2 compliant and here is a guide to help startups navigate their path to getting their certification: ...
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Do You Have a Great Tech Idea You Want to Profit From?     In today’s technologically advanced world, there is a constant need for new and unique tech products for consumers in many industries. From mobile devices to on-the-go office products, people around the world rely on technology every single day. Have you ever wondered how these products make it to stores or how much profit their inventors make from them? It isn't an easy process, and you will have to take some important steps, but if you are determined to join the ranks of tech inventors, you will be able to find your niche.   Many tech products were thought of by someone without ...
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Project at a Glance Timeframe Jan-Mar 2020 Project Length 12 weeks Sector Education Where Baltimore, MD The Client Baltimore Teacher Supply Swap Lorem ipsum dolor sit amet, consectetur adipiscing elit. Integer id auctor erat. Nunc ultrices nibh vel tellus dignissim pretium. Aenean vitae ipsum non ligula dignissim sollicitudin at at elit. Pellentesque faucibus dictum facilisis. Integer sed enim tortor. Donec diam neque, dignissim et sagittis commodo, fermentum eu eros. Nam pellentesque quis tellus ac ultrices. Suspendisse vitae diam at lorem aliquet auctor non quis dui. Aliquam eget diam tempor, lobortis urna a, convallis erat. Cras ...
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The application window is open for TSL Cross Regional Grants .  These grants were created as part of our efforts to generate more collaboration across the four TSL regions (North America, Central and South America, Europe and Africa, and Asia, Australia and New Zealand).  The grants and application process are described below, with one grant aimed at doctoral students to study abroad and the other more broadly focused at driving collaborative research.  The deadline for submission is August 3, 2020.  The awards will be announced at the TSL Business Meeting at INFORMS on November 9, 2020.  The selection committee is composed of the three International Liaisons ...
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Deadline: 28 August, 2020 The INFORMS Transportation Science and Logistics (TSL) Society requests proposals for the 2021 TSL Annual Workshop. As with previous workshops, TSL will be accepting proposals to host the workshop at “any” location. Considerations: Proposals should answer the following questions: Who will be the chair(s) of the conference? Who else will be involved in organizing the conference? When and where will the conference be held? Why is the chosen city an attractive location for a TSL Workshop? Notably, is the location accessible to a large number of participants and would they want to visit the location? What is the theme of ...
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Taking certification courses, like the Microsoft Azure Administrator AZ-103, is a way for those interested in cloud computing IT fields to improve their skills and advance their careers.  Microsoft is recognized as one of the foremost cloud computing platforms and for anyone wanting a career in the field of cloud computing, obtaining AZ-103 certification is a good first step.  Exam overview Microsoft has retired AZ-100 and AZ-101 and replaced them with AZ-103 certification. The new exam includes the skills of both, with most of the revised exam coming from AZ-100. Questions: The exam consists of about 40-60 questions, some of which are case ...
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The Multiple Worksite Report (BLS 3020) was developed by the U.S. Department of Labor to gather employment data. This data shows the distribution of employment and wages for businesses with multiple locations by geographic area and industry.  It allows for accurate reports to be prepared relating to the economic condition of business activities within different areas and industries.  Who needs to complete a Multiple Worksite report? A worksite is a location where business is conducted or where industrial operations are performed. Some examples of worksites are factories, stores, hotels or restaurants. Many employers conduct business in more ...
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A quality central air conditioner can be costly and most people look for ways to buy one at a better price. Some believe it’s better to buy a central air conditioner during the slower winter months.  The misconception is that you will get better prices because demand is low. The truth is that winter months are often still a very busy time for any legitimate air conditioning and heating company.  Winter isn’t the time to buy People who want to have their air conditioning units replaced often choose the winter months to do it. They can save on delivery and installation costs by replacing air conditioning units at the same time as replacing or repairing ...
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When you are thinking about life insurance and final expenses, you must know how much a funeral will cost. Funerals can be very expensive, but you can use prepaid plans to defray those costs as much as possible. Use this list to determine how much your funeral will cost, to pay for the funeral early, and to remove that financial burden from your family. What Are Prepaid Funeral Plans? Monthly funeral plans allow you to pay off the cost of a funeral long before you believe you will pass on. You can go to the funeral home now to ask about funeral plans, and they will create a contract that includes everything you want in the funeral plan. You will ...
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Have you thought about taking a life coach skills training program? The interesting thing about this newer set of soft skills is people come from all walks of life and working backgrounds to coach others using their real-world knowledge. Any combination of experiences could have prepared you to assist others as they pursue their life’s journey. Here are 5 life coaching skills that managers can use in every industry to help their employees succeed: Teaching others how to be a better problem-solver When people talk out their problems and look at what they want to achieve from different angles, they often discover their own solutions. Life ...
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The 2020 INFORMS Workshop on Data Science Hosted by The INFORMS College on Artificial Intelligence National Harbor, MD, USA November 7, 2020 http://2020.dsworkshop.org/   The INFORMS Workshop on Data Science is a premier research conference dedicated to developing data science theories, methods, and algorithms to solve challenging problems and benefit business and society at large. The workshop invites innovative data science research contributions that address business and societal challenges from the lens of statistical learning, data mining, machine learning, and artificial intelligence. The workshop welcomes original research addressing challenges ...
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I’m excited to begin my term as President of TSL. I consider it quite an honor. TSL has been a big part of my academic career – from using the business meeting to nervously introduce myself to my heroes as a PhD student, to serving the society as clusterchair, on various committees, as secretary/treasurer, as a workshop organizer, and now in this role. I’m glad to have on the board numerous colleagues who have long been active TSL members, with considerable experience guiding the society. Thanks to the hard work of so many past and current officers I take on this role at a time when TSL is in great shape. Our financial situation is strong, and the Society ...
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News and Notes Winter 2020

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Five CUTC student awards were announced in December 2019. Out of 62 submissions, the winners are: Parker P&P: Melissa Sather, UCLA; Pikarsky MS: Pragun Vinayak, The University of Texas at Austin; Pikarsky PhD: Cathy Wu, UC Berkeley; Wootan MS: Anne Brown, UCLA; Wootan PhD: Kyle Sorlie Titlow, University of Arizona. Congratulations! Dr. Carlos Daganzo (UC Berkeley) and Dr. Yanfeng Ouyang (University of Illinois) recently published a textbook on public transportation: Daganzo, C.F. and Ouyang, Y. Public Transportation Systems: Principles of System Design, Operations Planning and Real-Time Control. World Scientific Publishing Company, 2019. Harilaos ...
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I am fairly new to the operations research world. In fact, as of writing I am only halfway through my undergraduate years to earn a B.S. in Mathematics. The OR/MS career came to my attention in the middle of my freshman year when I was exploring mathematics-based career options that weren't actuarial science. Since then, I have tried to learn what I can about the vision of the field and the steps I can take to prepare for entry. The advice I read online emphasizes gaining technical skills. Given the increasing digitization of society and the reliance of OR/MS on the volumes of data to which technology gives us access, this doesn't come as a surprise. Knowing ...
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Define Workplace Safety for Employees The best way to maintain a safe work environment is to put workplace safety at the top of your company's agenda. That means workers hear a strong safety message from the day they walk in the door – their first day on the job. Include a safety conversation in their orientation, making clear all the ways that THEY, personally, will be held accountable for helping maintain a safe workplace. In addition, today we speak of workplace safety a bit differently than we used to. "Safe and respectful" are our new demands for the workplace – meaning a workplace that keeps everyone safe from bullying and harassment. ...
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Your company should invest in a toll free listing that allows customers to reach you at any time. Your customers can contact you at any time, and they can save these numbers in their phones. The five tips below will help you with business management. Toll Free Numbers Are Easy To Market A toll free number should be used in all your marketing. You can market your phone number in TV and radio ads. You can list your number on your website, or you could list the number on social media. You can share your phone number with customers when they come into your store, or you might list the number on your receipts. Your Number Might ...
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