(Apologies for Cross-Posting)
Dear Colleagues,
Hello! We are serving as co-chairs of the "Smart Service Systems Design Minitrack" (https://hicss.hawaii.edu/tracks-55/decision-analytics-and-service-science/#smart-service-systems-design-minitrack) in the Decision Analytics and Service Science Track of the upcoming 55th Hawaii International Conference on System Sciences (HICSS) (http://www.hicss.org/). We are writing to scholars such as you with expertise in various areas of service systems, analytics, artificial intelligence, innovation, cognitive computing, machine assisted cognition and design in hopes that you will consider submitting a paper to our minitrack. The deadline for submitting papers to HICSS-53 is June 15, 2021. Please consider submitting your work if it is related to any of the specific topics listed and/or if you feel it addresses visions of the future of this track. We expect a range of concepts, tools, methods, philosophies and theories to be discussed. We thank you, in advance, for your valuable contribution to HICSS-55. Please let us know if you have any questions or need additional information. We look forward to receiving your submission!
Best Regards,
Ralph D. Badinelli – Virginia Tech, ralphb@vt.edu (primary contact)
James C. Spohrer, IBM Almaden Research Center, spohrer@us.ibm.com
Haluk Demirkan – Milgard Center for Business Analytics, University of Washington – Tacoma, haluk@uw.edu
Smart Service Systems Design Minitrack
Jan 4-7, 2022, Hyatt Regency, Maui, Hawaii
Smart service systems are ones that continuously improve (e.g., decision support, productivity, quality, compliance, sustainability, etc.) and co-evolve within all sectors (e.g., government, healthcare, education, finance, retail and hospitality, communication, energy, utilities, transportation, etc.). Smart service systems adapt value co-creation interactions to a constantly changing environment including natural (pandemics) and human-made disasters (wars); wise service systems benefit all stakeholders, especially future generations of entities. Advances in Artificial Intelligence (AI) are key technology enablers of smart service systems along with improved sensors, robotics, miniaturization, energy efficiency, smart phones, online platforms, and other technology-side developments. Smart service systems are also enabled by human-side advances in policies, regulations and education that advance rights, responsibilities and capabilities of actors and institutions.
This minitrack invites practitioner and academics interested in advancing our understanding of principles of design of smart service systems to submit papers. This minitrack also invites scholars, policymakers, and entrepreneurs from around the globe and across business and societal sectors with diverse perspective on the topic of transforming from smart service systems to wise service systems to submit papers.
Possible topics of applied, field and empirical research include, but are not limited to:
- Design Science and smart service systems
- New practice and theoretical perspectives on smart service systems
- Technology-side innovation in smart service systems
- Human-side innovation in smart service systems
- AI advances and smarter and wiser service systems
- Customer/stakeholder experiences in smarter service systems
- Service-Dominant Logic (S-D Logic) and smart service systems
- Viable Systems Approach and smart service systems
- Service Science and smart service systems
- Business models and public policy for smarter and wiser service systems
- Super-smart self-service technologies
- Super-powers for people with augmented perception and intelligence
- Labor and capital platforms as smart service systems
- Upskilling for smarter and wiser service systems
- Service-oriented enterprise and smart service systems
- Analytics, cognition, and innovation for smart service systems
- Cognitive computing and intelligent decision support
- Work practices (agile, open source, service design growth mindset, etc.) for smart service systems
- Smart industry, smart cities, smart families, smart living/quantified self – via digital twins
- Society 5.0 transformation from smarter service systems to wiser service systems
- Ethical challenges related to smart service systems
- Enabling intelligence augmentation with AI
IMPORTANT DEADLINES
- June 15 - Submit full manuscripts for review. The review is double blind; therefore, this submission must be without author names. How and when to submit a paper http://hicss.hawaii.edu/tracks-and-minitracks/authors/
- Receive acceptance/rejection notification by August 17.
- Revise your manuscript to add author names. If required, make other changes.
- Submit Final Paper for Publication by September 22.
------------------------------
Haluk Demirkan
Milgard Endowed Professor
University of Washington-Tacoma
Renton WA
------------------------------