A toll free number makes solving customer problems over the phone easier because it allows your customers to call for free at all hours and from anywhere. Of course, handling issues speedily and with a good attitude is most important when it comes to building up a reputation for good customer service.
Even if you own a small business, having a toll free number has a number of advantages, such as enhancing your brand image, improving your customer service and giving you more credibility.
Instantly activate a number
It is not difficult to get a toll free number for your small business. It doesn’t require costly equipment and there are no surprise expenses.
Companies offering toll free numbers usually offer many other features too, such as call forwarding services and call analytics. It is as simple as going to a website and signing up if you feel your business will benefit.
A provider like Kall8 enables you to instantly activate a toll free number. This company offers pay-as-you-go and doesn’t have confusing packages or any hidden fees. You don’t need to pay monthly minimums either to keep your number.
Forward your numbers
When customers dial a toll free number, you can have their calls forwarded to specific destinations according to the time of day and day of the week. This means that your location doesn’t matter and you can keep in contact with customers even when you are in a different time zone or away from the office.
Geographic forwarding is also possible and you can set a schedule to automatically direct calls to an agent or office based on the state or area code from which the call came. This can be particularly helpful if you have dealers from different areas working together on advertising campaigns.
View calls
Some providers offer email notification when your number is called, showing the caller ID, the number to which the call was sent, the time of day, and the length of the call.
You can not only find out who is calling but the call information is stored for a couple of days. You have the names and phone numbers of all the callers, even if a call went unanswered, was blocked or a line was busy. This allows you to track call history to build up customer databases, make follow-up calls and manage customer service more efficiently.
Analyze results of ad campaigns
Analytics tools offered by toll free number providers enable you to generate reports. You can choose how to generate these reports based on various factors like call minutes, call volume, or per minute usage. You can also generate reports for a certain date or on a daily, weekly or monthly basis.
Analyzing these reports enables you to gain various insights that can help you to improve your marketing efforts. For example, you can find out where your calls came from by state or area code and much more.
You can also see how many calls an ad campaign generated and which of your campaigns generated the most. This is easy as you can assign each campaign a specific name and the 800 prefix so you can track this.
Don’t forget to add your toll free number of all your social media and other business content as well as to your website to receive the most benefit from it. The more you understand about the use of a toll free number for your business, the more you will realize how beneficial it can be.