As of this year, about 38% of the companies operating in the world today have remote team members.
Due to what traditional phone systems are and how they work, remote work was difficult at first. Companies were unable to give remote workers a wired connection and they couldn’t access a desk phone either.
This is why the virtual phone system was invented, to cater to the changing face of work in America and beyond.
A virtual phone system enables remote workers to take incoming business calls from home using any of their connected devices. It also enables callers to reach your support staff without incurring costly international calling charges.
What is a Virtual Phone System?
A virtual phone system is basically a communication tool that’s designed to automate the process of taking calls and all you need to use it is an Internet connection.
Unlike a normal phone system, you can use your existing hardware to operate a virtual phone system because calls are received via a cloud-based server as opposed to physical infrastructure in your office.
Experts say that about 83% of the workload from this year will go through the cloud. What makes cloud-based phone systems so popular is the fact that they are easy to manage through online servers unlike the wired physical server to desk phone connection.
As a result, virtual phone systems are way cheaper and easier to use, especially if you have a remote team working with you, and you’ll find that managing communications is virtually effortless.
How Does It Work?
You can use your business phone system at the same time as a local phone number or toll-free number with your own personalized greeting. Or you could use its default greeting which basically asks what they require help with and will send them to the relevant representative immediately.
Alternatively, you may allow callers to reach you on your desk phone directly or you could divert the call to a mobile device, landline, or laptop. It’s all the same for the caller because they get the same uniform, professional message.
If you’re unable to take the call, you may direct it to another desk phone, and missed calls won’t go to a voicemail recording system. The virtual phone system will literally transcribe the calls on your behalf and then send them straight to your device via email or text.
Conclusion
As you can see, there’s a lot to like about the virtual phone system. It certainly makes your life easier if you have remote workers and it can help to streamline communications with your staff, vendors, and customers.
It’s one of the ways in which companies are taking their businesses into the 21st century and beyond and it certainly appears to be the future of business communication.
The best part is that it’s versatile, easy to use and you can set it up on your own without the need to ask for help from a service provider’s representative.