INFORMS Open Forum

The AI-Augmented SOC - Balancing Technology, Talent, and Trust

  • 1.  The AI-Augmented SOC - Balancing Technology, Talent, and Trust

    Posted 10-08-2025 06:41
    Dear Colleagues:
    Greetings!
     
    In this episode of the Cybersecurity Readiness Podcast Series, I sit down with https://www.linkedin.com/in/will-ledesma/. Click or tap if you trust this link." data-auth="NotApplicable" rel="noopener noreferrer" target="_blank" href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fin%2Fwill-ledesma%2F&data=05%7C02%7Cdave.chatterjee%40DUKE.EDU%7C2767c5a994b94478bf6108de06556ae7%7Ccb72c54e4a314d9eb14a1ea36dfac94c%7C0%7C0%7C638955161402976893%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=WFEtKDPsRG50friD2w9m6nqcCyN8WDH%2F5twZXKGoViQ%3D&reserved=0" data-linkindex="0">Will Ledesma, Senior Directorhttps://www.linkedin.com/in/will-ledesma/. Click or tap if you trust this link."> of MDR Cybersecurity Operations Center at Adlumin, a seasoned SOC leader with over 20 years of frontline experience spanning enterprise cybersecurity and the U.S. Air Force Reserves. Will shares how a 2004 breach transformed his career-and his philosophy of defense-marking his journey from IT systems administrator to cyber defender. Together, we explore how artificial intelligence is reshaping Security Operations Centers (SOCs): from condensing four million processes into four actionable anomalies in seconds to surfacing hidden indicators of compromise. Yet amid the hype, one truth stands firm: AI must augment-not replace-human judgment. The most resilient SOCs are those where humans and machines learn from one another, collaborating to detect, triage, and respond with precision. Drawing on my Commitment–Preparedness–Discipline (CPD) framework, we discuss how to responsibly embed AI into SOC workflows, attract and retain top cyber talent, and avoid pitfalls such as single-tool dependencies or "outsourcing and forgetting."
    Podcast video: https://t.co/N4v6JPu2v8. Click or tap if you trust this link.">https://youtu.be/DjpmeI4av9E
    Podcast audiohttps://t.co/wpCZdMq5iq. Click or tap if you trust this link.">https://cybersecurityreadinesspodcast.com/the-ai-augmented-soc-balancing-technology-talent-and-trust/
    Podcast summary with discussion highlights - https://t.co/SNBMmaDGZn. Click or tap if you trust this link.">https://dchatte.com/episode-92-the-ai-augmented-soc-balancing-technology-talent-and-trust/
     
     
    Sincerely,
    Dave


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    Dave Chatterjee
    Adjunct Associate Professor
    Duke University
    Durham NC
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