INFORMS Open Forum

Service Science Special Issue on the Impact of AI on Service Design and Delivery

  • 1.  Service Science Special Issue on the Impact of AI on Service Design and Delivery

    Posted 30 days ago

    We invite submissions to a new special issue of Service Science, an INFORMS journal, that aims to explore the broad and diverse impact of AI on service sectors ranging from healthcare to finance, education, and beyond. We invite papers that explore how AI technologies and algorithms are transforming service landscapes, enhancing customer experiences, and reshaping operational processes.

    Special Issue Editors:
    Maxime Cohen, McGill University, (maxime.cohen@mcgill.ca)
    Tinglong Dai, Johns Hopkins University, (dai@jhu.edu)
    Beibei Li, Carnegie Mellon University, (beibeili@andrew.cmu.edu)

    For more details, please refer to the following link:
    https://pubsonline.informs.org/page/serv/calls-for-papers

    Best regards,



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    Maxime Cohen
    Scale AI Chair Professor
    McGill University
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