Message from Section Chair
Dear Service Science family and friends,
Greetings from the Service Science section at INFORMS!
As we enter the summer of 2025, our section has much to share and update with our section members, friends, and supporters. The board has started a few initiatives including a webinar program and social media promotion, as well as continuing the Section Awards. I invite you all to check out the entire newsletter.
Thank you all for the support and dedication to the Service Science section.
Guiping Hu, PhD
Professor and Head, Donald & Cathey Humphreys Chair
School of Industrial Engineering and Management
College of Engineering, Architecture and Technology
Oklahoma State University
guiping.hu@okstate.edu
Section Awards
Every year, we celebrate many of the important advances made in service science. The Service Science Section announces the following two best paper award competitions to recognize excellence among its members and encourage and reward the development and publication of new, relevant, and rigorous academic papers that focus on service science. The submission deadline of both competitions is July 10, 2025.
Submission Link: https://forms.gle/2jzqm6Sd2P6JdfBu9, Competition co-chairs: Guangwen Kong (Temple), Philip Zhang (CUHK), and Muge Yayla-Kullu (for the Socially Responsible Research Track, UTSA).
Submission Link: https://forms.gle/wQg6rj2MfndvEtpc8, Competition co-chairs: Weiwei Chen (Rutgus) and Tom Tan (SMU).
Upcoming Conferences
2025 INFORMS Conference on Service Science
-
Tuesday, July 1, 2025 - Thursday, July 3, 2025
-
University of Oxford Saïd Business School, Oxford, UK
-
The 2025 INFORMS Conference on Service Science will bring together researchers, educators, and industry leaders to discuss ground-breaking advancements and applications in service science. With its theme, AI, Society, and Digital Transformation, the conference will serve as a platform to share innovative research, engage with emerging technologies, and explore the profound impacts of AI and digital transformation on society and industries. More information can be found on the conference website.
Other Related Conferences
-
October 26-29, 2025, Atlanta, Georgia
-
Website Link
-
Service Science cluster co-chairs:
INFORMS Service Science Online Forum Series
The INFORMS Service Science Online Forum Series is a premier platform that brings together top-tier scholars and thought leaders in the field of service science. This exclusive online forum serves as a dynamic space for sharing cutting-edge research, insights, and innovative ideas that shape the future of service systems and operations. With its focus on advancing both theoretical and practical knowledge, the forum offers a unique opportunity for researchers and practitioners to engage in high-level discussions. Upcoming events include a series of expert-led presentations on the latest trends and methodologies in service science, providing invaluable opportunities for networking and academic exchange. Don't miss out on these transformative conversations shaping the service industry's future. See this website for more information on the Online Forum and this YouTube Channel for recordings of past episodes.
Future Online Forum Speakers:
Service Science Section - How To Join
If you are already an INFORMS member, the membership fee for the Service Science Section is a small add-on fee that you declare you want to add at the time of joining/renewing your INFORMS membership. Student and retired INFORMS member fees are discounted.
To join at any time of the year, please fill out the subdivision membership application form located here (look for "Join Today!" toward the bottom of the page). If you are not an INFORMS member, you can join via http://join.informs.org/.
You must be an INFORMS member to participate in INFORMS activities, such as the annual conference. However, you can join the Section on Service Science without joining INFORMS. With this special non-INFORMS membership, you will receive the Section's newsletter and will be kept informed on the Section's activities. You can always join INFORMS later, if, for example, you find that you would like to attend an INFORMS conference.
------------------------------
Renyu Zhang
Associate Professor
The Chinese University of Hong Kong
Hong Kong
------------------------------