International Conference on Service Systems and Service Management (ICSSSM) 2026 is a research-focused academic conference bringing together scholars working at the frontier of AI-enabled service systems, operations, and management.
2026 Theme: AI-Empowered Service Systems and Service Management
📍 Saïd Business School, University of Oxford 📅 20–21 July 2026
Website: https://www.sbs.ox.ac.uk/events/21st-international-conference-service-systems-and-service-management
Early Bird Registration Deadline: 31 March 2026 | Standard Registration Deadline: 31 May 2026
đź“ť Submission Options
Authors who wish to present must submit an abstract (max 200 words). Abstracts are reviewed with decisions communicated within two weeks of submission.
Authors who wish to compete for the Best Paper Award must submit a full paper and there is no need to submit an abstract. Awards include: 1 Best Paper Award (ÂŁ1,000 monetary prize) and 3 Honorable Mentions. Award recipients will be announced during the conference.
🎓 Indicative Research Themes
• Human–AI Collaboration in Service Operations
• Intelligent Service System Design and Optimization
• Responsible AI and Service Governance
• AI-Driven Customer Experience and Personalization
• Platform-Based and Ecosystem Service Innovation
• AI-Enabled Supply Chains and Service Logistics
• Sustainable and Low-Carbon Service Systems
We warmly invite researchers and doctoral scholars to join us in Oxford for rigorous academic exchange and high-level discussion on the future of AI-empowered service systems.
– ICSSSM 2026 Organization Committee
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Kejia Hu
Associate Professor
University of Oxford Said Business School
kejia.hu@sbs.ox.ac.uk------------------------------