International Conference on Service Systems and Service Management (ICSSSM) 2026 is a research-focused academic conference bringing together scholars working at the frontier of AI-enabled service systems, operations, and management.
2026 Theme: AI-Empowered Service Systems and Service Management
๐ Saรฏd Business School, University of Oxford ๐
20โ21 July 2026
Website: https://www.sbs.ox.ac.uk/events/21st-international-conference-service-systems-and-service-management
Early Bird Registration Deadline: 31 March 2026 | Standard Registration Deadline: 31 May 2026
๐ Submission Options
Authors who wish to present must submit an abstract (max 200 words). Abstracts are reviewed with decisions communicated within two weeks of submission.
Authors who wish to compete for the Best Paper Award must submit a full paper and there is no need to submit an abstract. Awards include: 1 Best Paper Award (ยฃ1,000 monetary prize) and 3 Honorable Mentions. Award recipients will be announced during the conference.
๐ Indicative Research Themes
โข HumanโAI Collaboration in Service Operations
โข Intelligent Service System Design and Optimization
โข Responsible AI and Service Governance
โข AI-Driven Customer Experience and Personalization
โข Platform-Based and Ecosystem Service Innovation
โข AI-Enabled Supply Chains and Service Logistics
โข Sustainable and Low-Carbon Service Systems
We warmly invite researchers and doctoral scholars to join us in Oxford for rigorous academic exchange and high-level discussion on the future of AI-empowered service systems.
โ ICSSSM 2026 Organization Committee
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Kejia Hu
Associate Professor
University of Oxford Said Business School
kejia.hu@sbs.ox.ac.uk------------------------------