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Invitation for manuscripts for the Special Issue on 'Service Operations in Emerging Markets'

  • 1.  Invitation for manuscripts for the Special Issue on 'Service Operations in Emerging Markets'

    Posted 11-30-2017 01:28

    Dear colleagues

    We are pleased to announce a call for papers for a special issue on 'Services Operations in Emerging Markets' to be published in the January 2019 issue of the IIM Kozhikode Society & Management Review.

    The journal, published biannually by the Indian Institute of Management Kozhikode & SAGE aims to connect the management community – academia, businesses, public institutions, NGOs and the government by way of motivating research and publishing rigorous clear and widely accessible articles concerning business management and broader society.

    Please follow the following link for more details of the special issue and submission guidelines.



    The deadline for manuscript submission for the Special Issue is May 31, 2018.


    We are looking forward to your submission!



    Ashutosh Sarkar, Indian Institute of Management Kozhikode

    Sandun Perera, University of Michigan-Flint

    Call for Papers on Special Issue: Services Operations in Emerging Markets


    Given the increasing share of services in emerging markets like India, China, Brazil, South Africa etc., productivity and quality of service operations become very important for sustaining economic growth and global competitiveness. Managing service operations in these markets have their own characteristics and challenges that vary from one economy to another. Unlike the developed economies, while service operations in these markets must be affordable to a larger section of the society, it also faces the challenge of larger scale, cultural diversity, remoteness and infrastructural bottlenecks. This puts the challenge of achieving highest levels on the conflicting dimensions of cost, quality and flexibility. For the government, failure of the above leads to lesser social welfare and poorer quality of life for its citizens. Thus, this special issue proposes to bring out the nuances of the problems and challenges of managing service operations in emerging markets and foster innovations through research.


    We invite research manuscripts that focus on the complexity of managing services operations in emerging markets. We particularly welcome research on management issues of large-scale service operations, public systems, and business models and services innovations. In addition to typical areas of operations management, this issue also wants to highlight research themes concerning macro-level economic indicators such as economic growth and productivity, effectiveness of social welfare schemes, and efficiency and effectiveness of public systems. In terms of methodology, we welcome both quantitative and qualitative research including empirical methods, quantitative modelling and conceptual arguments leading to development of new theories. Some suitable research topics include (but are not limited to) the following:


    • Characterization of operational problems in emerging economies and their challenges
    • Conceptual framework for management of service operations in emerging markets
    • Quantifying the effect of infrastructure bottlenecks on the performance of individual service operations
    • Affordable large-scale service operations
    • Effect of cultural diversity on services quality
    • Scheduling large-scale operations
    • Effect of skill availability and diversity on multi-site operations
    • Efficiency of public systems such as, public distribution system, health services, utility services etc.
    • Quality of transportation infrastructure and cost competitiveness
    • Profitability of Railway operations
    • Use of ICTs for services innovation


    Guest Co-editors:


    Ashutosh Sarkar, Associate Professor, Quantitative Methods & Operations Management Area, Indian Institute of Management Kozhikode, India, Email:


    Sandun Perera, Assistant Professor of Operations and Supply Chain Management, School of Management, University of Michigan-Flint, Michigan, USA, Email:



    Submission Guidelines

    All manuscripts must not exceed 8,000 words and be prepared according to the submission guidelines of IIMK Society and Management Review (Special Issue). The deadline for manuscript submission for the Special Issue is May 31, 2018. Submitted manuscripts would go through a peer review process and only the manuscripts meeting the standards of the IIMK Society and Management review would be accepted for final publication.


    Ashutosh Sarkar
    Associate Professor
    Indian Institute of Management-Kozhikode