eServices

Cluster :

 eBusiness

Session Information

 : Monday Oct 15, 13:30 - 15:00

Title: 

eServices

Chair: 

Atanu Lahiri,University of Washington, Box 353226, Seattle WA, United States of America, lahiria@uw.edu

Abstract Details

Title: 

Competition Dynamics in Cloud Computing Market

Presenting Author: 

Hossein Ghasemkhani,PhD Candidate, University of Washington, Foster School of Business, Seattle WA, United States of America, hossein@uw.edu

Co-Author: 

Yong Tan,Professor, University of Washington, Seattle WA, United States of America, ytan@u.washington.edu

Abstract: 

We analyze the dynamic competition of forward-looking cloud computing providers using a differential game model with rate of capacity provision as the control variable. We derive the long-run stationary equilibrium and analyze the short-run strategies of the firms. We posit that although initial market shares do not affect the steady-state outcomes, initial capacities, budgets and cost of capacity provision are all important in determining the steady-state market structure and long-run profits.

Title: 

How Keen are the Payers in Promoting Telemedicine – Incentives for the Insurers

Presenting Author: 

Balaraman Rajan,Simon School of Business, University of Rochester, CS 4-339, Carol Simon, Rochester NY 14627, United States of America, balaraman.rajan@Simon.Rochester.edu

Abstract: 

The adoption of telemedicine especially for the case of chronic disease management has been surprisingly slow. We use a markovian model to analyze the incentives for the payers in promoting telemedicine. While continuous disease management could reduce complications and help in preventive care, for the payor what might matter is the cumulative lifetime cost of a patient. The key to telemedicine is in an innovative payment system where the actual beneficiaries pay for the innovative practice.

Title: 

Allocating Shared Resources Optimally for Call Center Operations and Knowledge Management Activities

Presenting Author: 

Abhijeet Ghosal,University of Minnesota, Minneapolis MN, United States of America, abhijeet@umn.edu

Co-Author: 

Alok Gupta,Professor, University of Minnesota, Minneapolis MN, United States of America, gupta037@umn.edu

Mani Subramani,University of Minnesota, 19th Av. South, Minneapolis MN 55455, United States of America, msubramani@umn.edu

Abstract: 

We study a problem where a call center should optimally allocate available resources to call handling and document creation tasks. The call center resolves on phone problems that engineers face in the field. Often when an engineer calls, he/she has to wait in a queue. To avoid this situation, documents discussing commonly occurring problems are published at a knowledge repository. The allocation of resources should be determined so that the average waiting time in the queue is minimized.