GenAl Service Submission deadline:
May 1, 2024 JSR invites submissions for a multidisciplinary and multimethod special issue on GenAI service. JSR is widely considered the world's leading service research journal. JSR's 2-Year Impact Factor is 12.4 and Scopus CiteScore is 17.2, which places it the 1st among the Service journals, 4th among Marketing journals, top1% out of 1,415 Sociology and Political Science journals, 3rd out of 226 Organizational Behavioral and Human Resource Management journals, and even 16th out of 379 IS journals.
The recent advance in generative artificial intelligence (GenAI) is on the verge of fundamentally transforming service. Such new technologies afford the possibility of delegating key decisions in creating and delivering service to machines. For instance, GenAI can create content and conversation that had previously been the purview of humans alone, offering the possibility of machines engaging in human-like front-line service interactions and in human-like back-end service orchestration.
We welcome research using diverse methods, including empirical studies and design science research, and we encourage studies that leverage field data and contribute to open data repositories. Potential research topics include but are not limited to:
• GenAI for service creation, interaction, and delivery
• GenAI decision making in service
• Orchestration of GenAI service and traditional service
• Designing GenAI service
• GenAI service and new business models
• Responsible use and development of GenAI service
• Ethical implications of GenAI in service management
• Impact of GenAI on the role and skills required of service employees
• Recovery of GenAI service
• Regulation of GenAI service
The special issue operates on a tight timeline, and authors should expect quick turnaround for reviews and revisions. The special issue is planned to be published in 2025 and accepted papers will be published online first. For further information, please contact the special issue co-editors:
• Tilo Böhmann, University of Hamburg; Germany,
tilo.boehmann@uni-hamburg.de• Tuure Tuunanen, University of Jyväskylä, Finland,
tuure.tuunanen@jyu.fi• Paul Maglio, University of California, Merced, USA,
pmaglio@ucmerced.edu• Julia Fehrer, University of Auckland, New Zealand,
j.fehrer@auckland.ac.nzThe special issue editors will be supported by associate editors. These include as of now: Sabine Benoit, University of Sussex, UK, Daniel Beverungen, University of Paderborn, Germany; Jens Hogreve, Catholic University of Eichstätt-Ingolstadt; Germany; Christian Kowalkowski, University of Linköping, Sweden; Werner Kunz, University of Massachusetts Boston, USA; Juuli Lumivalo, University of Jyväskylä, Finland; Mekhail Mustak. Turku School of Economics, Finland; Alexander Richter, Victoria University of Wellington, New Zealand; Christoph Peters, University of St. Gallen, Switzerland; Jens Pöppelbuss, Ruhr-University of Bochum, Germany; Gerhard Schwabe, University of Zurich, Switzerland; Nancy Wünderlich, Technical University of Berlin, Germany; … more to come. AE nominations for this emerging topic from any part of the world is welcome.