From June 30 to July 1, 2025, the University of Oxford hosted a highly successful INFORMS Conference on Service Science (ICSS 2025). The event brought together global scholars and industry experts to deeply engage with the pivotal theme: "AI, Society, and Digital Transformation," delving into the profound implications for the Future of Service Science in the Age of AI.
The conference fostered dynamic dialogues across a diverse range of topics. Discussions explored how generative AI is reshaping service workflows, the scalability of causal inference in healthcare and business, intelligent systems powering complex operations, and the ethical and sustainability considerations of human-AI collaboration. These conversations consistently interconnected algorithms, organizations, and societal impact, underscoring the multidimensional evolution of service science.
ICSS 2025 provided a comprehensive platform for knowledge exchange, attracting over 110 participants from around the globe. The event featured three insightful keynote lectures from:
- Prof. Andy Neely (Professor of Manufacturing Engineering, Director of Cambridge Service Alliance)
- Dr. Kecy Wu (Economist at Amazon Customer Behavior Analytics)
- Dr. Yu Guo (Vice President of Data, Analytics, and AI, BP)
Attendees also benefited from over 90 research presentations covering a wide array of sectors, including green energy, smart transportation and cities, digital supply chains, and healthcare innovation.
We extend our sincere gratitude to Prof. Kejia Hu, her dedicated team, and the University of Oxford staff for their tireless efforts in making ICSS 2025 a resounding success.
Looking Ahead: ICSS 2026 in Hangzhou, China
Mark your calendars for ICSS 2026, which will be held in Hangzhou, China, from May 30 to June 1, 2026.
Join us next year in Hangzhou-a city where timeless cultural heritage seamlessly blends with cutting-edge digital innovation. Renowned as "paradise on earth" for its natural beauty and rich history, Hangzhou has also emerged as a global nexus of digitalization. This makes it the ideal host for our 2026 theme: "Weaving the World with Digitalization and AI."
Stay tuned for more updates at https://icss2026.servicescienceglobal.org/.
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Robin Qiu
Professor
Penn State
United States
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