INFORMS Open Forum

INFORMS Service Science Section Best Paper Award Competitions

@ 2025 INFORMS Annual Meeting

Deadline for Submission: July 10^th, 2025 (US Eastern Time)

The INFORMS Service Science Section promotes and disseminates research and applications among professionals interested in theory, methodologies, and applications in service science. The Section provides a forum to exchange new ideas and disseminate new findings.

The Section announces the following two best paper award competitions to recognize excellence among its members and encourage and reward the development and publication of new, relevant, and rigorous academic papers that focus on service science. 

• Best Cluster Paper Award (Submission Link: https://forms.gle/2jzqm6Sd2P6JdfBu9)
  • General Track
  • Socially Responsible Research Track
• Best Student Paper Award (Submission Link: https://forms.gle/wQg6rj2MfndvEtpc8)

Please refer to the attached document for detailed information on the selection process, eligibility criteria, and submission guidelines.

Publication Opportunities

High-quality papers submitted to the competitions will be invited to be fast-tracked in the INFORMS journal Service Science. This opportunity is available by invitation only.

Contact Information

Any questions regarding the paper award competitions can be directed to

• Committee Co-Chairs of the Best Cluster Paper Award: Dr. Guangwen Kong (guangwen.kong@temple.edu), Dr. Philip Zhang (philipzhang@cuhk.edu.hk), and Dr. Muge Yayla-Kullu (muge.yayla-kullu@utsa.edu)

• Committee Co-Chairs of the Best Student Paper Award: Dr. Tom Tan (ttan@smu.edu) and Dr. Weiwei Chen (wchen@business.rutgers.edu), 

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Weiwei Chen, Ph.D.
Professor of Supply Chain Management
Rutgers Business School – Newark and New Brunswick
Rutgers, The State University of New Jersey
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