INFORMS Section on Service Science
(Approved January 26, 2007)
ARTICLE 1 - Name
organization shall be named the INFORMS Section on Service Science.
Hereinafter it may be referred to as the Section. It is understood that
INFORMS is an abbreviation for The Institute for Operations Research and
the Management Sciences that may be referred to hereinafter as the
ARTICLE 2 - Objectives
primary objectives of the Section shall be to further the objectives of
the Institute; to promote and disseminate research and applications
among professionals interested in theory, methodologies, and
applications in Service Science, Engineering and Practice; and to
provide a forum for the exchange of new ideas in Service Science,
Engineering and Practice, which cuts across the fields of services
business strategy and modeling, operations research, information
technologies, industrial engineering, management science, social and
cognitive science, work force management, and legal science, etc. In
pursuit of these objectives, the Section will organize regular sessions
at the INFORMS meetings. The Section shall also conduct special
seminars, workshops, or tutorial sessions during INFORMS meetings to
promote the aforementioned objectives. In addition, the Section shall
arrange joint activities with other Sections/Subdivisions of the
Institute as well as other institutes related with Service Science,
Engineering and Practice and other common interests of the Section
ARTICLE 3 - Membership and Dues
of INFORMS may join the Section by notifying the Business office of the
Institute and paying any dues required. Dues will be halved for
students and retired members. Adjunct membership of the Section shall be
extended also to others who believe in the Section's objectives and
wish to participate in its activities, provided they hold membership in
any other germane professional society or association, and upon payment
of adjunct membership dues. All members of the Section shall have equal
rights and privileges except that only INFORMS members may hold Section
ARTICLE 4 - Officers
1. The officers of the Section shall be a Chairperson, a Vice Chairperson (Chairperson-Elect), and a Secretary-Treasurer.
The Chairperson shall be the chief administrative officer of the
Section, performing duties appropriate to the office, including
presiding over each of the meetings. The Vice Chairperson shall be the
Chairperson-Elect and shall assist the Chairperson, acting as
Chairperson in the absence of the Chairperson, in charge of coordinating
the track at the national conferences, maintaining membership and
normally acting as program planner and coordinator for the Section's
3. The Secretary-Treasurer shall conduct
correspondence with members and others, take the minutes, and keep the
records of the Section (including financial), receive applications,
encourage inquiries concerning membership, maintain contact with the
Institute, and perform other duties usual to the offices of Secretary
and Treasurer. This officer shall also cooperate with the Institute's
Business offices on any financial operation. The Secretary-Treasurer
shall also promote the financial condition of the Section and submit
reports at business meetings, and shall prepare an annual budget for the
4. The Chairperson, Vice Chairperson, and
Secretary-Treasurer shall constitute the officers of the Section and
shall: (a) call and organize meetings; (b) through their designated
representatives call for and decide upon the acceptability of papers,
reports, and discussions to be presented at the Section-sponsored
sessions of the Institute's meetings, and publications sponsored by the
Section; (c) establish and appoint such committees as may be required;
and (d) manage the affairs of the Section in the intervals between
ARTICLE 5 - Council and Advisory Board
The Council of the Section shall consist of the officers, the two past
Chairpersons most recently retired from office and four Council members,
each serving for a two-year period with two elected every year.
Nominations for the Council will normally reflect the spectrum of
disciplines and/or roles represented by Section members. The Council
will constitute the governing body of the Section and will guide the
officers in the administration of Section business.
addition to the elected officers and Council, the Chairperson shall
(upon conferral with the Council) appoint a Webmaster/Newsletter Editor.
This appointee shall be responsible to maintain the Web site of the
Section and to generate newsletters. A Newsletter of the Section is
published twice yearly. The Fall Edition is to be received by the
Members of the Section at least two weeks before the annual meeting of
the Institute. The appointee will also be responsible to see that topics
of interest and requisite announcements shall appear in professional
publications deemed appropriate by the Council.
Advisory Board of the Section shall consist of between 4-9 members, who
are senior leaders in the field of Service Science, Engineering and
Practice to provide advice on the development of Section. Serving on the
advisory board is a recognition of the individual's leadership and
accomplishments in the field. The board will overview the operation of
the Section, provides advice on various activities, and support Section
officers to run the Section effectively and efficiently.
ARTICLE 6 - Elections
The Vice-Chairperson and Two new Council members should be elected in
each year by the membership by paper and/or electronic ballot. The
Secretary-Treasurer will be elected every other year. The election
procedures will be structured so as to provide for the democratic
selection of Section leadership in accordance with the usual practice of
2. The Vice-Chairperson shall succeed to the Chairperson position at the completion of his/her term.
A Nominating Committee will be formed each year. It will be composed of
the outgoing Chairperson or the Chairperson when there is no outgoing
Chairperson, and the two past Chairpersons most recently retired. The
Chairperson of the Nominating Committee will forward a slate of
candidates to the Section Secretary-Treasurer, prior to the annual
meeting, consisting of at least one member of the Section and the
Institute as candidate for the Vice-Chairperson (Chairperson-Elect) and
each of two Council members. When it is an election year for the
Secretary-Treasurer, the Chairperson of the Nominating Committee will
also forward a slate of candidates to the Section Secretary-Treasurer,
prior to the annual meeting, consisting of at least one member of the
Section and the Institute as candidate for Secretary-Treasurer. The
slate of candidates will be announced at least three weeks before the
annual INFORMS meeting. Nominations for any office may be made before
the announcement by a petition signed by at least six members. Such
petitions should reach the Secretary at least four weeks before the
annual INFORMS meeting.
4. The election will be held by
mail or e-mail ballot and the results will be announced in the annual
Business Meeting of the Section. The results will be based on a
plurality of ballots. In case of ties, a coin flip will decide the
outcome. The new office bearers will assume office at the conclusion of
the Annual Business Meeting of the Section.
arising after elections will be filled as follows. Secretary-Treasurer
will fill a vacancy in the office of Vice-Chairperson. A vacancy in the
office of the Secretary-Treasurer will be filled by one of the
Council members. This selection will be made by the Council. No other
vacancy in the Council will be filled until the following election, at
which time vacancies will be filled by election where appropriate. These
replacements will be effective only until the following election, at
which time vacancies will be filled by election where appropriate.
In general, the term of an advisory board member is three years. In
each year, there will be three out-going members and three new members
of the advisory board, appointed by the new Chairperson.
The founding officers, council, and advisory board will be selected
through nomination, self-nomination, and will be appointed by the
Advisory Board of the Section.
ARTICLE 7 - Responsibility to the Institute
The Section and its officers are accountable to the Institute. The
Section may be dissolved at the discretion of the Council of INFORMS. A
yearly report shall be submitted to the Councils of the Institute before
February 15 of each year.
2. In case of dissolution, the
unused funds are to be retained by the Institute. Prompt notification of
the results of yearly elections shall be made to the Institute through
the Vice-President for Member Activities of the Institute.
ARTICLE 8 - Amendments to Bylaws
The Bylaws may be adopted, annulled or amended by an affirmative vote
of at least two thirds of all the members of the Council. Bylaws may
also be adopted, annulled or amended by an affirmative vote of at least
two-thirds of the members present at a general business meeting of the
2. Members shall be given adequate notice of proposed Bylaws changes prior to such a meeting.
3. The Council shall have the authority to interpret the Bylaws.
Prior to taking effect, Bylaws approved by the Council or the
membership must be approved by the proper authorities of the Institute.
Proposed changes in these Bylaws must be publicized through the
Newsletter to the membership at least one year before the changes become
ARTICLE 9 - Meetings
Section will meet at least once each calendar year, preferably during
the INFORMS Annual Meeting, at the time and place determined by the
2. Special meetings of the Section may be held as determined by the officers.
The rules contained in Roberts Rules of Order shall govern business
meetings held during any regular or special meeting, in all cases to
which they are applicable.