Armann Ingolfsson is an Associate Professor of operations management and academic director of the Centre for Excellence in Operations at the University of Alberta School of Business. He received a Ph.D. in operations research from MIT. His research interests focus on operations management in the service and health care sectors and developing methodology to analyze congested systems. He has published articles on these topics in Management Science, Operations Research, Production and Operations Management, and various other journals. He is a Senior Editor of INFORMS Transactions on Education and an Associate Editor for INFOR. He has taught operations management, quantitative modeling, and statistics to undergraduate, MBA, executive education, and Ph.D. students. He is the President of the Canadian Operational Research Society (CORS) and has served in various other roles for CORS.