Frontiers in Service 2020Babson College, Boston Area(sponsored by SERVSIG and INFORMS)June 25th-28th, 2020
Due to multiple requests, the conference team has decided to extend the deadline for the frontiers conference.
New deadline: 12/12/19
Conference Co-Chairs: Dhruv Grewal, Anne Roggeveen, Werner Kunz
In 2020, the Frontiers in Service Conference will be hosted at Babson College in Babson Park, Massachusetts. This is the first time the conference will be held in the Boston area! We are looking forward to welcoming you in New England this June.
The Frontiers in Service Conference 2020 will explore a wide variety of service topics, including service marketing, service management, service operations, service strategy, service design, service engineering, service science, service IT, and AI and robotics as related to service firms and retailers.
Themed "How technology is creating value for the service and retail industry," Frontiers in Service Conference 2020 will explore a variety of service topics, including service marketing, service management, service operations, service strategy, service design, service engineering, service science, service IT, and AI and robotics as related to service.
Please mark your calendars and join us for a chance to discuss engaging topics with academics and professionals from around the world who dedicate their work to these dynamic industries.
You are invited, as a service academic or practitioner, to submit a 450-word abstract for a possible presentation at the conference. Practitioners are invited to submit and share case studies, best practices, trends and recent developments in the service industry. The conference committee will select the most promising and noteworthy abstracts for the "Best Practitioner Paper Award". Abstracts may focus on any service topic, including (but not limited to) the topics below.
Analytics and Service
Artificial Intelligence (AI) and Service
Big Data and Service
Customer Experience Management
Customer Relationship Management
Customer Value Creation
Digital Service (Strategy)
E-Service & E-Government
Internet of Everything and Service
IT as a Service
Platform-based Service Models
Public Sector Service
Retailing and Services
Robotics and Service
Service at the "Bottom of the Pyramid"
Service Dominant Logic (SDL)
Service Human Resources / Factors
Service Information Technology
Smart Service Systems
Social Networks and Service
Technology-based Service (Apps)
Theoretical Perspectives on Service
Transformative Service Research
Transforming Organizational Culture
More on https://www.frontiersinservice.com/
The Institute for Operations Research and the Management Sciences
phone 1 443-757-3500
phone 2 800-4INFORMS (800-446-3676)