INFORMS Open Forum

ICSS 2020 CALL FOR PAPERS or ABSTRACTS (July 6-8, 2020, Beijing, China)

  • 1.  ICSS 2020 CALL FOR PAPERS or ABSTRACTS (July 6-8, 2020, Beijing, China)

    Posted 11-24-2019 20:10

    2020 INFORMS Conference on Service Science (ICSS 2020)

    CFP (

    Submission (

    July 6-8, 2020, Beijing, China

    Beijing, with a population of over 21-million residents, is the capital of the People's Republic of China. It is the political, educational and cultural center of the country. Beijing has a lot of historical sites, including seven UNESCO World Heritage Sites-the Forbidden City, Temple of Heaven, Summer Palace, Ming Tombs, Zhoukoudian, and parts of the Great Wall and the Grand Canal. Siheyuans, the city's traditional housing style, and hutongs, the narrow alleys between siheyuans, are major tourist attractions and are common in urban Beijing. Beijing was host to the 2008 Summer Olympic Games, and will also host the 2022 Winter Olympic Games, the first only city to host both these events. Welcome to Beijing!

    Conference Scope and Theme

    2020 INFORMS Conference on Service Science (ICSS 2020) program committee is committed to organizing a quality program with diverse participants who will share their visions, knowledge and experience in Service Science Research, Education, and Applications. The conference theme is AI and Analytics for Smart Cities and Service Systems.

    This conference presents an excellent opportunity for you to present your Service Science related research, education, and implementation work, to learn about the emerging technologies and applications, and to network with international leaders and professionals in the field. We sincerely invite you to submit a paper/abstract.

    Paper or Abstract Submission/Areas of Interest

    Abstracts or Papers are welcome in any area of Service Science Research and Applications including but not limited to:

    • Service Theories and Development; Service Research, Education, and Practice
    • Service Management, Operations, Engineering, Design, and Marketing
    • Smart Cities, Sustainable Systems, IT and Service System Analytics, and Self-service Systems
    • Smart and Intelligent Service, Healthcare Analytics, FinTech, Learning Analytics, and Others
    • Big Data, Machine Learning, Artificial Intelligence, and Data-driven Decision Making
    • Systems Modeling, Management, and Simulation in Manufacturing, Supply Chain, Logistics, and Others
    • AI, Data Analytics, and Data-driven Applications in Health, Energy, Finance, Transportation, Sport, Governmental/Public Services, etc.

    Submission & Publication

    The conference welcomes submissions of both original unpublished research (full paper, short paper, or abstract) or published work (abstract only). All submissions must be written in English, at most eight pages long (including figures, tables, and references) and submitted as a word or PDF file through the conference paper submission website: All full paper submissions will be peer reviewed. Accepted full and short papers will be published in the conference proceedings and indexed by CPCI (Web of Science).

    • The conference will organize (1) Best Student and (2) Best Service Science paper awards competitions. The finalists selected by the award committee must present their works at the conference to compete for the awards.

    Pre-conference Workshops/Tutorials

    Workshops/tutorials will be organized on July 5, including Deep Learning, NSFC proposal Writing, Delivering Effective Presentations, Ph.D. Colloquium, etc.  Pre-conference workshops/tutorials are free for all registered attendees.

    Important Dates

    • March 1, 2020      Deadline for submission of abstracts (1 page), full (5-8 pages) or short (4-5 pages) papers
    • April 20, 2020       Acceptance/Rejection notification
    • May 15, 2020       Final camera-ready papers and copyright transfer form

    General Information and Inquiry

    General Inquiry,
    Questions about submissions should be emailed to Prof. Weiwei Chen,


    Please mark your calendar to contribute your papers or abstracts (deadline for submission: Mar 1, 2020) and attend the conference in Beijing, July 6-8, 2020.

    If you are interested in organizing an invited cluster or session. Please contact Prof. Xiaolei Xie at and Prof. Qiang Duan at, and copy your email to

    Robin Qiu
    Penn State (The Pennsylvania State University)