INFORMS Open Forum

New Research Finds Online Customer Reviews Combined with Health Inspections Drive Consistent Good Hygiene at Restaurants

  • 1.  New Research Finds Online Customer Reviews Combined with Health Inspections Drive Consistent Good Hygiene at Restaurants

    Posted 8 days ago

    CATONSVILLE, MD, January 13, 2020 – Eating out, ordering in or carrying out? Most Americans indulge in some form of restaurant eating. Consumers believe that cleanliness at these establishments is a key factor in determining where they satisfy their cravings.

    While the local health department may make sure inspections are kept up to date, with so many new and existing restaurants, it can be hard to stay on top of them all. In New York City alone, there are 20,000 restaurants. New research in the INFORMS journal Information Systems Research says using online reviews from the average person can help keep things in check.

    Click here to read the full press release.



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    Ashley Smith
    INFORMS
    Catonsville MD
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