CFP2021 Frontiers in Service Conference:
Service in the World of Artificial Intelligence and Digital Technologies
July 9-11, 2021
Virtual on Zoom
The theme of the 2021 conference is "Service in the World of Artificial Intelligence and Digital Technologies." It will take place July 9-11, 2021 virtually hosted on Zoom by Temple University's Fox School of Business. An associated doctoral consortium will occur on July 8, 2021. Sponsored annually by INFORMS and the American Marketing Association, the Frontiers in Service Conference is the world's leading annual conference on service research. It routinely attracts submissions from over 40 countries, covering a wide range of topics such as service marketing, service strategy, service management, service operations, service engineering, service design, service science, service IT, and AI and robotics.
Attendees will get to learn from many of the world's leading service experts, including high-ranking executives and prominent academics. Plenary speakers for Frontiers 2021 TBD. You are invited, as a service academic or practitioner, to submit abstracts for possible presentation at the conference. Submissions must be received by April 17th, 2021, so don't delay. Please submit your abstract (Maximum 450 words) via this link: https://www.fox.temple.edu/institutes-centers/global-center-for-big-data-and-mobile-analytics/conferences/2021-frontiers-in-service-conference/#submit-abstract
The conference committee will select and decide several awards from submissions: the "Best Student Paper Award," the "Best Academic Paper Award," and the "Best Practitioner Paper Award."
Abstracts may focus on any service topic, including (but not limited to) the topics below:
This year's conference is sponsored by INFORMS Society for Marketing Science (ISMS), the American Marketing Association's Service Special Interest Group (SERVSIG), the Global Center for Big Data and Mobile Analytics at Fox School of Business at Temple University, and the Center for Excellence in Service at the University of Maryland. We are grateful for the support of Frontiers' former sponsor, the INFORMS Service Science Section, both this year and in prior years.
For more information about the conference, visit https://www.fox.temple.edu/institutes-centers/global-center-for-big-data-and-mobile-analytics/conferences/2021-frontiers-in-service-conference/#submit-abstract.
Please direct any questions about Frontiers in Service 2021 Conference to Xueming.Luo@temple.edu.
*all in EST
Day 1 and Day 2 have full day schedules, while Day 3 has only morning sessions, ending with awards over lunch on Day 3
09:00 – 09:40 am
09:40 – 10:20 am
10:20 – 10:40 am
10:40 – 11:00 am
11:05 – 11:25 am
11:30 – 11:50 am
12:00 – 01:00 pm
01:00 – 01:40 pm
01:40 – 02:20 pm
02:20 – 02:40 pm
02:40 – 03:00 pm
03:05 – 03:25 pm
03:30 – 03:50 pm
04:10 – 05:00 pm
The Institute for Operations Research and the Management Sciences
phone 1 443-757-3500
phone 2 800-4INFORMS (800-446-3676)