INFORMS Open Forum

Last Call: ICSS 2020 Submission Deadline Extended to Oct. 15, 2020

  • 1.  Last Call: ICSS 2020 Submission Deadline Extended to Oct. 15, 2020

    Posted 10 days ago

    2020 INFORMS Conference on Service Science Best Paper Award Competitions & ICSS 2020 CALL FOR PAPERS or ABSTRACTS (Dec 19-21, 2020, Live and All-Virtual)

    CFP (

    Submission (

    AI and Analytics for Public Health is our conference theme, aimed at promoting the development of healthy and strong communities where we live, work, learn and play, and protecting the health of people and the communities, nationally and internationally.

    Please contribute your papers or abstracts (deadline for submission: Sept 30, 2020) and plan to attend the conference virtually, Dec 19-21, 2020. The conference will be open to anyone who is interested in participating in the conference virtually. An accepted paper (for a small fee) will be included in the conference proceedings, indexed by CPCI. Competitions for two category paper awards will be organized as usual.

    Invited Plenary Speakers: 1) Dr. Jim Spohrer, Director of IBM Cognitive Opentech Group, "Future of AI and Post-Pandemic Society: A Service Science Perspective"; 2) Prof. Paul Maglio, Former EIC of INFORMS Service Science; 3) Prof. Weiwei Chen, Rutgers University; 4) Prof. Saif Benjaafar, EIC of INFORMS Service Science; 5) Prof. Dmitry Ivanov, Berlin School of Economics and Law; more to be confirmed. 

    ICSS 2020 Best Paper Award Competitions

    • The conference will organize two category paper awards: (1) ICSS 2020 Best Student Paper award and (2) ICSS 2020 Best Conference Paper award. Only accepted full/short papers will be considered for the awards. For the Best Student Paper award competition, the first author must be a student at the time of paper submission. 
    • When you submit your paper, please indicate which category of competition your paper would like to be considered.  You can only select to compete in one of the two awards. If you select to compete for the Best Student Paper award, you attest that the first author is a student at the time of paper submission.

    Important Dates

    • Sept 30 Oct. 15, 2020      Deadline for submission of abstracts (1 page), full (6-8 pages) or short (4-5 pages) papers
    • Oct 31 – Nov 10, 2020       Acceptance/Rejection notification
    • Nov 20, 2020       Final camera-ready papers and copyright transfer form

    Abstract or Paper Submission/Areas of Interest

    This conference presents an excellent opportunity for you to present your Service Science related research, education, and implementation work, to learn about the emerging technologies and applications, and to network with international leaders and professionals in the field. We sincerely invite you to submit a paper/abstract.

    Abstracts or Papers are welcome in any area of Service Science Research and Applications including but not limited to:

    • Public Health Service, Policy, Administration, Response, and Systems
    • Service Management, Operations, Engineering, Design, Innovations, and Marketing
    • Smart Cities, Sustainable Systems, IT and Service System Analytics, and Self-service Systems
    • Smart and Intelligent Service, Healthcare Analytics, FinTech, Learning Analytics, and Others
    • Big Data, Machine Learning, Artificial Intelligence, and Data-driven Decision Making
    • Systems Modeling, Management, and Simulation in Manufacturing, Supply Chain, Logistics, and Others
    • AI, Data Analytics, and Data-driven Applications in Health, Energy, Finance, Transportation, Sport, Governmental/Public Services, etc.

    Submission, Best Paper Awards, & Publication

    The conference welcomes submissions of both original, unpublished research (full paper, short paper, or abstract) or published work (abstract only). All submissions must be written in English, at most eight pages long (including figures, tables, and references) and submitted as a word or PDF file through the conference paper submission website: All full paper submissions will be peer reviewed. Accepted full and short papers will be published in the conference proceedings and indexed by CPCI (Web of Science).

    All-virtual Format Presentation

    During the conference period, live sessions will be virtually hosted only for plenary presentations. We plan to have 2 to 3 live, all-virtual plenary presentations a day. Live Q&A will be encouraged. 

    We will organize small sessions based on subject as usual. We will ask for a pre-recorded presentation from each abstract/paper. Live sessions are available as needed. However, all recorded presentations will be posted on the conference website, grouped by subject, with an author index. Discussions will be encouraged offline.   

    Robin Qiu
    Penn State (The Pennsylvania State University)