INFORMS Open Forum

New Research Shows Unpredictable Work Schedules Impact Restaurant Revenue

  • 1.  New Research Shows Unpredictable Work Schedules Impact Restaurant Revenue

    Posted 02-25-2021 10:47

    CATONSVILLE, MD, February 25, 2021 – Short notice versus no advance notice makes a huge difference when it comes to employee scheduling in the restaurant industry. New research in the INFORMS journal Management Science finds checks for parties handled by servers who were asked (with no advance notice) to stay longer than their scheduled shift dropped by 4.4%, on average. 

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    Ashley Smith
    Public Relations Specialist
    INFORMS
    Catonsville MD
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