INFORMS Open Forum

Tired of waiting on a waiter? New research shows adding a tabletop device can improve restaurant service and revenue

  • 1.  Tired of waiting on a waiter? New research shows adding a tabletop device can improve restaurant service and revenue

    Posted 18 days ago
    Edited by Ashley Smith 18 days ago

    New Study Key Takeaways:

    • Tabletop technology contributes to an increase in $2 million in sales or $1 million in profit per month in the short-run for a restaurant chain.
    • Technology serves as a "great equalizer" for wait staff, reducing performance gaps among workers.

     

    CATONSVILLE, MD, July 29, 2019 – We've all been there… you're out to eat and in need of a refill or the check and the wait staff is nowhere to be found. It slows down business, reduces customer satisfaction and hurts the bottom line. New research in the INFORMS journal Management Scienceshows to counter this, restaurants should introduce tabletop technology as a demonstrated way to improve service and satisfaction.

    Click here to read the full release.



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    Ashley Smith
    INFORMS
    Catonsville MD
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