INFORMS Open Forum

Correction to the editor list - Service Science Updates

  • 1.  Correction to the editor list - Service Science Updates

    Posted 09-07-2019 00:03
      |   view attached

    Dear colleagues,

    On behalf of the Service Science editorial board, I am pleased to share with you editorial statements from the journal's recently established review areas (

    • Customer Experience, Behavior, & Decision Making (Tony Cui and Ozalp Ozer)
    • Digital Services, Online Platforms, & Social Media (Gad Allon and Ravi Bapna)
    • Financial Services & Fintech (Anna Chernobai and Mike Pinedo)
    • Healthcare (Pinar Keskinocak and Andrew Schaeffer)
    • Marketing of Services & Revenue Management (Guillermo Gallego and Ming Hu)
    • Service Analytics & Big Data (Francis de Vericourt and Georgia Perakis)
    • Service Design & Service Innovation (Guillaum Roels and Aleda Roth)
    • Service Operations (Ger Koole and Serhan Ziya)
    • Supply Chain Services & Logistics (Geert-Jan van Houtum and Jeannette Song)
    • Urban Services & Mobility (Karan Girotra and Yafeng Yin)

    The journal welcomes high quality papers in any of the above areas and other relevant topics in service.

    I am also pleased to share with you the latest impact factor scores (see attachment for details and comparisons with other INFORMS journals). The impact factor has increased from 1.392 in 2017 to 1.885 in 2018, a remarkable 35% increase! The journal's impact factor is now within range of other ​top INFORMS journals.

    With the support of our world-class editorial board (, the journal is committed to providing high quality and timely reviews (we aim to review 90% of the papers in 90 days or less).

    The editorial board is pursuing a number of initiatives, including the launch of several special issues, the first of which is a unique special issue on "Frontiers of Service Science" with contributions from the foremost thought leaders in the field.

    ​We have big ambitions for the journal as we work to position it as the leading journal for ​research on ​the science, engineering and management​ of service. Please help us achieve this vision by submitting your best work!

    Saif Benjaafar, (on behalf of the editorial board)
    Editor-in-Chief, Service Science

    Saif Benjaafar
    Distinguished McKnight University Professor
    University of Minnesota
    Minneapolis MN