INFORMS Open Forum

2021 MSOM Service Management SIG Day

  • 1.  2021 MSOM Service Management SIG Day

    Posted 13 days ago

    We invite you to attend the MSOM Service Management SIG Day presentations this weekend, June 5 & 6 (link).  The program as is follows:



    • Personalized Priority Policies in Call Centers Using Past Customer Interaction Information
      • Brett Hathaway, Seyed Emadi, Vinayak Deshpande
      • Discussant: Zeynep Aksin
    • The Co-Production of Service: Modeling Service Times in Contact Centers Using Hawkes Processes
      • Authors: Andrew Daw, Antonio Castellanos, Galit Yom-Tov, Jamol Pender, Leor Gruendlinger
      • Discussant: Armann Ingolfsson



    • Information Design for Congested Social Services: Optimal Need-Based Persuasion
      • Authors: Krishnamurthy Iyer, Jerry Anunrojwong, Vahideh Manshadi
      • Discussant: Rouba Ibrahim
    • Order Now, Pickup in 30 Minutes: Managing Queues with Static Delivery Guarantees
      • Authors: Mehdi Farahani, Milind Dawande, Ganesh Janakiraman
      • Discussant: Opher Baron


    MACHINE LEARNING: Sunday, June 6, 10:30am EDT

    • Machine Learning for Demand Estimation in Long Tail Markets
      • Authors: Fanyin Zheng, Hammaad Adam, Pu He
      • Discussant: Ashwin Venkataraman
    • Learning Best Practices: Can Machine Learning Improve Human Decision-Making?
      • Authors: Park Sinchaisri, Hamsa Bastani, Osbert Bastani
      • Discussant: Ryan Buell


    ONLINE PLATFORMS: Sunday, June 6, 12:30pm EDT

    • Randomized FIFO Mechanisms
      • Authors: Hongyao Ma, Francisco Castro, Hamid Nazerzadeh, Chiwei Yan
      • Discussant: Achal Bassamboo
    • Experimental Design in Two-Sided Platforms: An Analysis of Bias
      • Authors: Hannah Li, Ramesh Johari, Gabriel Weintraub
      • Discussant: Nicolas Stier-Moses


    RETAIL OPERATIONS: Sunday, June 6, 2:30pm EDT

    • Slow and sure, or fast and furious? An empirical study about omnichannel demand sensitivity to fulfillment lead time
      • Authors: Tom Tan, Stanley Lim, Fei Gao
      • Discussant: Santiago Gallino
    • When is Assortment Optimization Optimal?
      • Author: Will Ma
      • Discussant: Ruxian Wang

    We'd also like to take a moment to thank the many people who generously gave their time to help review the almost 100 submissions to the SIG.  The Reviewers (listed in alphabetic order of first names) were:

    Achal Bassamboo

    Amy Ward

    Ashish Kabra

    Ashwin Venkataraman

    Brad Staats

    Chaitanya Bandi

    Chenguang (Allen) Wu

    Dennis Zhang

    Divya Singhvi

    Diwakar Gupta

    Dmitry Mitrofanov

    Elena Belavina

    Esmaeil Keyvanshokooh

    Fanyin Zheng

    Francsico Castro

    Gad Allon

    George Ball

    Guillaume Roels

    Hyun Seok (Huck) Lee

    Jacob Feldman

    Jiahua Wu

    Jing Dong

    Jingqi Wang

    Ken Moon

    Kimon Drakopoulos

    Krishnamurthy Iyer

    Laurens Debo

    Luyi Yang

    Man Yu

    Masha Shunko

    Maxime Cohen

    Mehmet Ayvaci

    Michael Freeman

    Ming Hu

    Nan Liu

    Necati Tereyagoglu

    Negin Golrezaei

    Nick Arnosti

    Ohad Perry

    Opher Baron

    Ovunc Yilmaz

    Park Sinchaisri

    Peng Shi

    Pengfei Guo

    Pengyi Shi

    Philipp Afeche

    Qiuping Yu

    Ronghuo Zheng

    Rouba Ibrahim

    Ruihao Zhu

    Ruomeng Cui

    Ruxian Wang

    Ryan Buell

    Santiago Gallino

    Saravanan Kesavan

    Senthil Veeraraghavan

    Shiliang Cui

    Soroush Saghafian

    Srikanth Jagabathula

    Stanley Lim

    Tava Olsen

    Tinglong Dai

    Tom Tan

    Vahideh Manshadi

    Vince Slaugh

    Vishal Ahuja

    Wang Chi Cheung

    Weiming Zhu

    Yannis Stamatopoulos


    Lastly, we'd like to thank conference organizers Owen Wu and Alfonso Pedraza-Martinez for their tireless behind-the-scenes work to make this conference happen.  We owe them a drink next time we all meet up in person.


    Thanks, and hope to see you this weekend.


    Bob Batt & Srikanth Jagabathula

    2021 Service Management SIG Conference Co-Chairs


    Srikanth Jagabathula
    Associate Professor of Tech, Ops, and Stats
    NYU Stern School of Business
    New York NY