Dear colleagues,On behalf of the Service Science editorial board, I am pleased to share with you editorial statements from the journal's recently established review areas (https://pubsonline.informs.org/page/serv/editorial-statement):
The journal welcomes high quality papers in any of the above areas and other relevant topics in service.I am also pleased to share with you the latest impact factor scores (see attachment for details and comparisons with other INFORMS journals). The impact factor has increased from 1.392 in 2017 to 1.885 in 2018, a remarkable 35% increase! The journal's impact factor is now within range of other top INFORMS journals.With the support of our world-class editorial board (https://pubsonline.informs.org/page/serv/editorial-board), the journal is committed to providing high quality and timely reviews (we aim to review 90% of the papers in 90 days or less).The editorial board is pursuing a number of initiatives, including the launch of several special issues, the first of which is a unique special issue on "Frontiers of Service Science" with contributions from the foremost thought leaders in the field.
We have big ambitions for the journal as we work to position it as the leading journal for research on the science, engineering and management of service. Please help us achieve this vision by submitting your best work!
Saif Benjaafar, (on behalf of the editorial board)
Editor-in-Chief, INFORMS Journal on Service Science
The Institute for Operations Research and the Management Sciences
phone 1 443-757-3500
phone 2 800-4INFORMS (800-446-3676)