The Service Management Special Interest Group (Service Management SIG) of the Manufacturing and Service Operations Management Society (MSOM) will hold its annual conference online on June 5-6, 2021, preceding the MSOM 2021 conference (June 7-10).
On behalf of the Service Management SIG, we would like to invite you to submit papers to this conference. Acceptance decisions will be based on full paper submissions. Presentations of the accepted papers will be scheduled in a single track with discussants.
High quality papers in the full range of topics concerned with the management of service operations in all industries will be considered. We are looking for the best papers to be discussed in the meeting – the papers can be analytical or empirical, methodologically oriented or applied.
Submission deadline (full paper): March 8, 2021
Notification of Acceptance: April 19, 2021
Presenter Registration Deadline: May 17, 2021
SIG Conference: June 5-6, 2021
Submission Guidelines and Review Process
Coordination with the general MSOM Conference
2021 Service SIG Conference Co-Chairs:
Bob Batt (firstname.lastname@example.org)
Srikanth Jagabathula (email@example.com)
Service SIG Chair:
Manpreet Hora (firstname.lastname@example.org)
The Institute for Operations Research and the Management Sciences
phone 1 443-757-3500
phone 2 800-4INFORMS (800-446-3676)