Dear colleagues,
As the new Editor-in-Chief of Service Science (https://pubsonline.informs.org/page/serv/editorial-board), I am excited to share with you information about the major reorganization and repositioning of the journal that is underway. As detailed below, the ambition for the journal is to become the leading journal in the science and engineering of service, with a particular focus on innovative approaches to service design and management.
The journal aims to embrace the full range of service applications, including healthcare, hospitality and entertainment, transportation, retail, banking, information, and professional services, among others, with an emphasis on emerging applications including sharing economy, digital markets, smart cities, and fintech.
The journal also aims to embrace a variety of approaches to research (analytical, empirical, behavioral, and field-based) and a wide range of research perspectives, including those grounded in the fields of operations, marketing, information, economics, and psychology, among others.
In doing so, the journal is committed to upholding the highest standards of rigor (regardless of the underlying methodological approach). The journal seeks to encourage papers that tackle important problems (relevance) and engage with problems that matter to society in health, transportation, and education, among others (impact).
The journal will endeavor to become the intellectual home for innovation in service, encouraging submissions that reimagine how services should be (and not just study services as they are) and those that introduce services to application where there are currently none. In other words, the journal welcomes papers with ideas that can disrupt existing business models and promote service innovation (such papers would of course still need to be backed up by rigorous analysis or strong empirical evidence).
To support these bold ambitions, we have assembled a world-class editorial board (https://pubsonline.informs.org/page/serv/editorial-board) consisting of foremost leaders in the field, drawing from multiple disciplines, including operations, marketing, information systems, finance, data science, and others. The board is diverse with representation from schools of management, engineering, computer science, and from industry. The board is international with significant representation from outside of North America. We are proud of the number of women who are on the board, including as department editors and which we seek to grow.
The editorial board has been organized along topical areas in service that cover the full range of service theory and applications as follows:
Customer Experience, Behavior, & Decision Making
Tony Cui Haitao, University of Minnesota
Ozalp Ozer, University of Texas at Dallas
Digital Services, Online Platforms, & Social Media
Gad Allon, University of Pennsylvania
Ravi Bapna, University of Minnesota
Financial Services & Fintech
Michael Pinedo, New York University
Anna Chenobai, Syracuse Unversity
Healthcare
Pinar Keskinocak, Georgia Institute of Technology
Andrew Schaeffer, Rice University
Marketing of Services & Revenue Management
Guillermo Gallego, Hong Kong University of Science and TechnologyMing Hu, University of Toronto
Retail, Hospitality, Tourism, and Entertainment
Rohit Verma, Cornell University
Service Analytics & Big Data
Georgia Perakis, Massachusetts Institute of Technology
Francis de Vericourt, ESMT
Service Design & Service Innovation
Guillaume Roels, INSEAD
Aleda Roth, Clemson University
Service Operations
Ger Koole, Vrije Universiteit Amsterdam
Serhan Ziya, University of North Carolina
Supply Chain Services & Logistics
Geert-Jan van Houtum, Eindhoven University of Technology
Jeannette Song, Duke University
Urban Services & Mobility
Karan Girotra, Cornell University
Yafeng Yin, University of Michigan
Other Topics in Service
Saif Benjaafar, University of Minnesota
A journal, as broad as Service Science, naturally intersects with many other INFORMS journals, including journals in operations, information systems, marketing, and transportation, among others. Service Science is not to compete with these journals but rather to complement them by allowing for a journal that is singularly focused on service and that embraces multi-disciplinarily as a constituting feature of its identity. The journal aims to coalesce a community around service and to ensure that the INFORMS community is at the forefront of the service revolution that is underway.
The journal aims to be nimble and promises not only high quality reviews but reviews that are timely. To this purpose, we have adopted a review policy of 2+2, with each paper reviewed by two referees (in addition to a department editor and an associate editor) and a maximum of number of 2 revisions before a final decision on the paper is reached. Our goal is for 90% of the papers to be reviewed within 90 days.
Several initiatives are being planned, including special issues on emerging topics and a series of reflection articles by leading scholars whose goal is to synthesize progress in target areas and articulate a vision for future research. However, more than anything, we need the rallying of the community behind the journal.
So please help us spread the work about Service Science and consider it as an outlet for your best work!
Saif Benjaafar
Editor-in-Chief, Service Science
https://pubsonline.informs.org/page/serv/editorial-board
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Saif Benjaafar
Distinguished McKnight University Professor
Head, Department of Industrial and Systems Engineering
University of Minnesota
111 Church Street SE
Minneapolis, MN 55455
Phone: (612) 242-3159
Email:
saif@umn.eduWeb:http://www.isye.umn.edu/faculty/Benjaafar.shtml
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