BALTIMORE, MD, November 15, 2021 – As multiple published reports indicate, trust in government has reached historic lows and frustration with government performance has reached record highs. New research in the INFORMS Journal Manufacturing & Service Operations Management finds that in co-productive settings, such as government services, people's trust and engagement levels can be enhanced by increasing operational transparency.
Click here to read the full press release.
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Ashley Smith
Public Relations Specialist
INFORMS
Catonsville MD
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