Volunteer Opportunities

Open Volunteer Opportunities


Sign up using the form on the right to be a Pro Bono Analytics volunteer and receive notifications about new opportunities as they become available.

There are no open volunteer opportunities at this time, please check back at a later date.

Sampling of Projects Currently in Progress

Note:These projects are currently in progress and are no longer seeking volunteers. Please view the following to exemplify the wide variety of projects from nonprofit organizations that benefit from the work Pro Bono Analytics volunteers. 



Young Audiences of NJ & Eastern PA (YA NJ/EPA) inspires young people to expand their learning through the arts. They do this by bringing arts experiences by professional teaching artists directly to students; making the arts accessible regardless of socioeconomic background, geographic area, and ability. 

YA NJ/EPA would like to work with one or more Pro Bono Analytics volunteers to help design a monitoring system for inclusion in their grant application, which is due by April 30, 2018. This system will use a mixture of qualitative and quantitative information to assess the program impact. In addition to data provided by the local school board, the monitoring might include periodic surveys of students, parent and/or teachers, conducting focus groups, mining of social media data, etc. Again, the goal of this project is to design, not build, an implementable and practical monitoring system.

Do you have the skills to help YA NJ/EPA design an implementable and practical monitoring system? Email your resume and a description of your skills to probono@informs.org
Young Audiences of New Jersey and Eastern Pennsylvania Volunteer Request Form

Houston Methodist Hospital (HMH) Volunteer Services Department is responsible for providing engaged, well trained and resourceful volunteers who produce exemplary and meaningful service and support while demonstrating ICARE values to their patients, guests and the hospital they serve. HMH would like to work with a Pro Bono Analytics volunteer to better understand how to interact with existing and potential volunteers in three primary areas:

  • Engagement – The list of volunteers contains a mixture of (a) people regularly volunteering for specific assignments, (b) people volunteering only once or twice, and (c) people never volunteering for a specific assignment. There are cases where volunteers receive training yet never sign up for an event. What are the reasons behind different levels of engagement?
  • Communication – HMH uses a variety of methods to advertise specific volunteering opportunities.  These include email, website postings, social media, etc. However HMH, currently does not utilize text messaging as an avenue for communication. How effective will text outreach be in communicating with volunteer? Which methods are most effective, and how does this differ by demographic?
  • Branding – Although HMH is a well-known and respected organization, it still must compete with other international, national and local non-profits for volunteer time. What methods are most effective for encouraging volunteers to sign up?

Do you have the skills to help HMH better understand their data? Email your resume and a description of your skills to probono@informs.org

Houston Methodist Hospital Volunteer Services Department Form

John_Jay_logo.pngJohn Jay College of Criminal Justice
seeks support to conduct a comprehensive review of the College’s academic and support programs for students, including examination of student outcomes disaggregated by race, sex, income, and other factors.  Ideally, such analysis would also include support creating a process that could be used by the College in the future, and in creating data visualizations of the analysis in order to make the data accessible and understandable to internal and external audiences. Goal is to use the results of this analysis to help transform student outcomes at John Jay by:

  • identifying any hidden access or outcome gaps by race, sex, income, and other factors;
  • increasing our understanding of – and testing our assumptions about – challenges and risk factors facing John Jay students;
  • facilitating problem-solving to address identified challenges in order to achieve dramatic gains in success outcomes for all students; and
  • launching a campus-wide improvement effort grounded in data and focused on increasing student success rates.

In addition to enhancing administrator, faculty, and staff understanding of student challenges and successes at John Jay as described above, the data analysis and visualizations would also support John Jay’s critical fundraising goals by helping John Jay tell the story of its students and their successes and challenges to potential donors. 

John Jay College of Criminal Justice Form

Friends Life Community is an organization dedicated to offering skill-building to adults with intellectual and developmental disabilities to decrease dependency, improve socialization, and increase community inclusion. They provide day programs that include art classes, life skills classes, community outings, volunteer work in the community, social clubs, and one-on-one coaching services.

They are seeking volunteer help to provide observation and analytics to help refine their data selection and reporting in an effort to improve communication around mission impact. They want to accurately showcase the progress of clients to their clients and the clients’ families and be able to make data-driven decisions about programming. They would also like to use their data to inform donors of progress in a way that helps them understand the impact they are making with their funding.

A key element to this project is that they propose one volunteer to visit onsite and observe programming to have a clear picture of the work being done. That volunteer will then be able to make recommendations for data collection and their staff will be able to either produce the specific data or will be able to make revisions to current data collection systems.

Once the important questions are identified and the data is produced, the volunteer would work as a team with another volunteer with experience in human services to analyze the data and make recommendations for reporting methods, such as a spreadsheet, to present information to clients, management, and derive information for donor communications.

This is a little different than our usual projects in that we are seeking a volunteer who is local to Nashville, Tennessee and would be able to volunteer some of their time on-site at Friends Life Community’s headquarters. In addition they are seeking another volunteer with experience in human services.

Friends Life Community Form

The Criminal Justice Innovation Lab at NYU School of Law is designing and building a mental health screening tool for police officers to identify and divert individuals suffering from mental illness out of the criminal justice system and into treatment.  This tool will be a mobile and desk top application that can be used by officers when they first engage with individuals.  The tool will determine whether or not an individual should proceed through the traditional criminal justice system or should be diverted to a nearby mental health treatment facility for treatment.

This project represents an effort to move upstream to treat the underlying causes of crime, and to ensure that those individuals who can be safely diverted to mental health treatment are diverted at the earliest point in time.  For this to happen, we need to provide tools to police officers so that they can identify and divert individuals at the initial point of contact.

Although mental health screening tools exist, these tools have not been designed or validated for use by police officers during a street encounter.  Relying on existing research and a team of excellent clinical practitioners, we are presently designing a mental health screening tool that can be easily used by police officers in any location.  They have built this project in partnership with the Indianapolis Metro Police Department, where they anticipate testing and implementing the tool.

They are seeking an operations research specialist to make this process effective and efficient. Police officers will need to operate this tool with ease and the screening must be brief and accurate. The logistics of diverting someone to a mental health facility also need to be designed.  They believe that an OR specialist could greatly assist in helping us build an innovation solution for responding to and treating mental illness.  Further, they believe that this could serve as a national model for police departments across the country.

Criminal Justice Innovation Lab at NYU School of Law Form


The Criminal Justice Innovation Lab at NYU School of Law is designing and building a mental health screening tool for police officers to identify and divert individuals suffering from mental illness out of the criminal justice system and into treatment.  One set of volunteers is working on developing this physical tool and another set is working to developing the Assesment Intervention Center (AIC), a key component of the mental health diversion aspect of the criminal justice reform in Indianapolis. The AIC is a choice for clients, it is not a mandatory treatment component, not a secured facility and clients can choose to leave at any time with an anticipated that lengths of stay will range from 1 to 14 days. It will operate during regular business hours with outpatient services that are rooted in an intensive case management model. The goal is stabilization and (re)connection to services in the community. Located in close proximity to the AIC will be an overnight facility for people are engaged in services who need a place to stay while they are being (re)connected to services. The AIC will be operated by Midtown Community Mental Health Center through Eskenazi Health (the public hospital system for Marion County) and will facilitate the Indianapolis Metropolitan Police Department's mental health screening initiative.

Chalkbeat is a nonprofit news organization committed to covering one of America’s most important stories: the effort to improve schools for all children, especially those who have historically lacked access to a quality education. Chalkbeat is intent on making evidence-based decisions, but the evidence is spread across multiple systems and it often may not be clear which are the “metrics that matter” during any given period of time. Automated spreadsheets are being used for exposing the most frequently requested data in Google Analytics to all staff, but neither allow for deeper queries nor include meaningful automated data from other sources, including Facebook/Facebook Ads, Mailchimp, Pardot, Salesforce, or Eventbrite. Therefore, Chalkbeat would like to work with a Pro Bono Analytics volunteer to help evaluate whether or not a data warehouse / business intelligence (DW/BI) system is feasible and practical for their organization. The project would be split into two steps, assessing the feasibility of a DW/BI system and establishing the practicality of a DW/BI system.

Chalkbeat Volunteer Request Form


Schizophrenia and Related Disorders Alliance of America (SARDAA) is dedicated to improving the lives of people affected by schizophrenia-related brain illnesses through support programs, education, collaboration and advocacy.  SARDAA is looking for help in reviewing their data and then creating a plan for moving forward.  SARDAA data is currently accessed using Salesforce.com as the underlying infrastructure.  The current contact database includes members, supporters, stakeholders and other interested parties.  In addition to gaining a stronger understanding of the information in the database (e.g., geographic distribution, completeness of the data, etc.), the project will include investigating options for potentially expanding but more importantly using this data to benefit the organization by improving operational performance and supporting decision-making. Initial ideas suggested for consideration are creating a profile of members and using better visualization and communication tools to share this information with managers and leaders within SARDAA.  SARDAA is also considering a survey of their membership, e.g., to gain a better understanding of the interests of those currently in their database and how that differs by various factors such as location, type of member, level of support, and other features in the database.  This project would begin with a focus on the Salesforce data; the next step would be to help SARDAA create a plan for moving forward with some of the other ideas mentioned. 

SARDAA Volunteer Request Form


Nashville Zoo is a progressive and dynamic zoological park serving Middle Tennessee, southern Kentucky, and hundreds of thousands of tourists who travel to Nashville every year. The zoo’s Education Department is working on a comprehensive evaluation methodology for all their programs that will measure knowledge, attitude, and behavioral change among participants. The zoo has developed a uniform approach to evaluation and has tested several methods.  The biggest hurdle is quantifying the results.  At this point, they are relying on Survey Monkey for basic data management, but would like help in improving the data analysis and the overall program evaluation process.  The goal of this volunteer project is to pull all department surveys into a program such as Tableau to generate regular reports on program effectiveness that would help the zoo make strategic decisions about improving programs and also provide information to funders.

Nashville Zoo Request Form


LawNY: Legal Assistance for Western New York – LawNY is a nonprofit legal firm that provides access to the justice system for low-income people and other vulnerable populations who have civil legal problems. In 2015, the firm closed 8,877 cases benefiting 18,246 people across Western New York. LawNY is seeking analytics help in developing a business process map of the intake system used in its seven offices, analyzing where barriers exist, and making recommendations for improvements. Their ultimate goal is to improve the intake system so it works as efficiently and effectively as possible for its clients, intake workers and advocates. See more details in the Volunteer Request From.

LawNY Volunteer Request Form
SkillWorks at The Boston Foundation is a multi-phase initiative that began as a $25 million public/private partnership in the Boston area designed to meet worker and business needs while developing pathways out of poverty in an economy where growth is for middle to high-skill jobs, while a large percentage of the workforce is unprepared for those jobs. The initial engagement would focus primarily on understanding Skillworks' data, formulating and investigating options for storing this data and for automating production of performance metrics that are consistent with the organization's budget, and, finally, helping SkillWorks put together a more comprehensive plan for moving forward in meeting its strategic objectives as a more analytic and data savvy organization.

Meals on Wheels for Western New York is an essential program that delivers meals to members of the community who need it most. Their mission is to enrich lives and promote independent healthy living by offering nutritious foods and a friendly visit. Our volunteers are working to help them improve their processes for purchasing, producing, and transporting food in addition to overhauling their existing data and maximizing their warehouse space. They are working to improve deliveries, improving process efficiency, and to optimally design a menu.

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