FAQs


What browser compatibility does INFORMS Connect have? The lowest version of Internet Explorer that INFORMS Connect will support is IE8, we will stop supporting a version of a browser when Microsoft stops supporting a version. For example, Microsoft has begun to support IE11 and will soon stop supporting IE8 and will only support IE9 and above, INFORMS Connect will mirror this.

 

How do I update my contact information? Navigate to "My Profile" and click the "Edit Contact Info" link. This will direct you INFORMS Self Service, our database of record. Once updated, make sure to hit the "Update" button at the bottom of the page to save your changes.

How do I control what information is visible in my INFORMS Connect Profile? Under "My Profile”, click “My Settings” tab in the mid-page navigation. Select "Privacy" from the drop down menu. This will let you control what information is visible to whom. After you’ve made changes, click the “Save” button at the bottom of the page.

How do I upload a profile picture? Go to INFORMS Self-Service Center, and click on the button that reads "Add/Update Biographical Information and Photograph." Click on the "Update Photo or Biography" link. Select photo from files, and remember to click "Save."

How do I find other INFORMS members? Click the "Directory" tab in the main navigation. The basic search feature lets you search for other members based on first and last name, company, state, or email address. The advanced search feature expands the search to include location, interests, or community. 

How do I add contacts to my contact list?
 There are several ways to add contacts to your list. When you perform a search in the Directory, you will see an “Add as contact” link underneath each person in your search results. Just click this link to send a contact request. If you click through and view someone’s profile, you can click the contact request link to the right of their profile picture. Clicking any of your “Networks” links (“My Profile” > “My Networks”) will yield a similar list.

Why should I add contacts to my contact list?
 Creating this virtual address book makes it easy to send your contacts messages through INFORMS Connect to stay in touch or ask questions. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common with them. Your contact list makes it easy to send invitations if you create a community, and you can also choose to let only your contacts view certain demographics in your profile.

What are “Networks”?
 These are groups of members that are automatically created based on demographic information in your profile. They help you locate other members who live in your city or state, share your interests, have the same job title, and more. Be sure to visit “My Profile” > “My Networks” to see your existing networks and make contact with others.

Why can't I see all of INFORMS Communities in "All Communities" listing? INFORMS Connect shows your paid INFORMS memberships and active INFORMS committees. Please double check in INFORMS Self-Service that your memberships are current.

Where did the listserv go? INFORMS Community listservs have been migrated to the "Discussion" feature in the communities' page. You may now choose how to receive communications from their community, "Real time" which will generate an email each time a new discussion is posted, "Daily Digest" will create one email per day with all of the day's discussions in one email, "No Emails" will eliminate emails being sent to you, but the information will still be able to be viewed on the web at your leisure.

In the Discussion tab, what is the difference between "Messages" and "Threads"? There is no difference in the terminology.

How do I respond to others’ posts? Click “Reply to Discussion” to send your message to the entire community (an alternative is “Reply to Sender” which only sends your message back to the sender; both links are located to the right of the post on the email or to the left of the post on the site. We recommend only replying to the sender for simple comments like “me, too” that add little value to the overall discussion.


How do I start a new discussion thread?
 In an email (HTML version) from a particular discussion forum, you can use the “Post Message” link in the right navigation bar. You can also use the “Post Message” link found in the left navigation under “Communities” > “Discussions”.  We recommend bookmarking or adding this link to your favorites list in your web browser to make it easily accessible.


How do I earn ribbons for my profile? The digital ribbons are automatically given to INFORMS award winners, CAPs, and Board Members. You can earn activity ribbons by blogging or by how many activity points you have accumulated.

How do I earn activity points? INFORMS Connect activity points are awarded for posting or commenting on a discussion, setting your subscription preferences, filling out your profile, viewing pages within the site, or connecting with fellow INFORMS members. Pro Tip: Writing a blog will earn you the most points.

I don't want anyone to see my phone number, what do I do? Navigate to the "My Profile" tab and click "My Settings." From the drop down menu, select "Privacy." For each element of your profile, you may select what is displayed to other INFORMS Connect users. "My Contacts" are people that you have agreed to be connected to, "Members Only" is other INFORMS members, "Public" means that it is viewable to the web, and "Only Me" means that no one else but you can view that particular item. Don't forget to scroll to the bottom of the page and click "Save."

What happened to all of my points? Last week I had 530 points, and now I have none? Activity points reset each week in the "Most Active Member" section on the home page of INFORMS Connect. Your points will continue to accumulate for your "Most Valuable Member" digital ribbons.

I'm a member of the [community name], and I need to upload minutes from our last meeting, how do I do that?

  1. Navigate to the "Discussion" page on your community site. On right side of page, click "+Post New Message." 
  2. On new screen, make sure that the "To*" field has the correct community selected. 
  3. Enter subject, such as "Community Meeting Minutes, 01-01-14." 
  4. Enter a short message in the WSIWG (what you see is what you get) editor.
  5. Underneath the blue box, on the left side is a green "Attach" button, click that.
  6. Select which file you would like to attach.
  7. Hit "Upload files."
  8. Click "Next" button.
  9. Give your file a name, such as "Community Meeting Minutes, 01-01-14." 
  10. You may add a description of the file if you wish.
  11. From the Folder drop down menu, select the folder where the document should be stored.
  12. Click "Finished."
  13. On new screen, click the blue "Send" button at the bottom right of the page.
Why should I attach a document to a discussion, instead of uploading it directly to the community library? When you create a discussion item, members will be notified that a new discussion has been created, either through a Real Time email or in their Daily Digest (whichever they have selected as their subscription preference). If you upload a document straight to the library, no notification to other community members will occur.

I am viewing an item in a community library, how do I get back to the home page of the community? Near the top of the page, there will be some information about the document. "Posted By" and "Posted In" are each followed by a clickable link. Click on the name of the community, and it will take you back to the appropriate community landing page.

I’m having trouble viewing the HTML email messages. How do I fix this?
 If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to “My Profile” > “My Subscriptions” and select the “Text” format option near the top of the page. Be sure to hit “Save” at the bottom of the page once you’ve made this change.


Why do I have to post messages and reply to them through the NASPO Network Web site?
A: There are many upgraded features made possible because of the Web interface:

- When you send an attachment through this new system, it automatically places it in the Community’s library and sends a link to members – no more blocked attachments because of file size or type.
Why do I have to post messages and reply to them through the INFORMS Connect site?
 There are many upgraded features made possible because of the Web interface:


  • When you send an attachment through this new system, it automatically places it in the Community’s library and sends a link to members
  • No more blocked attachments because of file size or type.
  • All posts are automatically archived and very easily searchable.
Can I search for posts across all the communities? Yes. Go to “Directories” in the top navigation bar, then “Find a Post”. You can search based on keywords in the posts, search all or specific forums, and select the date range in which you’d like to search.

How do I see a listing of all of the posts to a discussion forum?
A: Go to “Communities” in the top blue navigation bar, then “Discussions” and choose the name of the one you’d like see.  This takes you to the threaded view of the posts.  If you see post you’re interested in, click the subject line which will take you to the entire thread. “Show original message” at the bottom of all of the posts in a thread will display the original message that started that discussion. The “Author’s Messages” link will show you all of the posts that particular member has contributed to the discussion.
How do I see a listing of all of the posts to a discussion forum?
 Go to “Communities” in the top navigation bar, then “Discussions” and choose the name of the one you’d like see. This takes you to the threaded view of the posts. If you see post you’re interested in, click the subject line which will take you to the entire thread. “Show original message” at the bottom of all of the posts in a thread will display the original message that started that discussion. The “Author’s Messages” link will show you all of the posts that particular member has contributed to the discussion. You can also view postings by date by clicking the link in the middle of the page.


Why do I have to post messages and reply to them through the NASPO Network Web site?
A: There are many upgraded features made possible because of the Web interface:

- When you send an attachment through this new system, it automatically places it in the Community’s library and sends a link to members – no more blocked attachments because of file size or type